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Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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