Search (5 results, page 1 of 1)

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Abstract

Many libraries manage Web sites intended to provide their users with online resources suitable for answering reference questions. Most of these sites can be analyzed in terms of their depth, and their organizing and searching features. Composing a typology based on these factors sheds light on the critical design decisions that influence whether users of these sites succees or fail to find information easily, rapidly and accurately. The same analysis highlights some larger design issues, both for Web sites and for information management at large

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Date

16. 8.2001 18:03:22

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Date

28. 7.2016 16:22:54

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Abstract

Non-academic questions regarding special services, phone numbers, web-sites, library policies, current procedures, technical notices, and other pertinent local institutional information are often asked at the academic library reference desk. These frequent and urgent information requests require tools and resources to answer efficiently. Although ready reference collections at the desk provide a tool for academic information, specialized local information resources are more difficult to create and maintain. As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful. At the Oregon State University, librarians in the Reference Services Management group created a custom-designed web-log bulletin board to deal with this non-academic, local information. The resulting database provides reference librarians a one-stop location for the information and makes it easier for them to update the information, via email, as conditions, procedures, and information needs change in their busy, highly computerized information commons.

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Abstract

Much progress has been made in aligning library services with changing (and increasingly digital and networked) research and learning environments. At times, however, this progress has been uneven, fragmented, and reactive. As libraries continue to engage with an ever-shifting information landscape, it is apparent that their efforts would be facilitated by a shared view of how library services should be organized and surfaced in these new settings and contexts. Recent discussions in a variety of areas underscore this point: * Institutional repositories: what is the role of the library in collecting, managing, and preserving institutional scholarly output, and what services should be offered to faculty and students in this regard? * Metasearch: how can the fragmented pieces of library collections be brought together to simplify and improve the search experience of the user? * E-learning and course management systems: how can library services be lifted out of traditional library environments and inserted into the emerging workflows of "e-scholars" and "e-learners"? * Exposing library collections to search engines: how can libraries surface their collections in the general Web search environment, and how can users be provisioned with better tools to navigate an increasingly complex information landscape? In each case, there is as yet no shared picture of the library to bring to bear on these questions; there is little consensus on the specific library services that should be expected in these environments, how they should be organized, and how they should be presented.