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  • × theme_ss:"Informationsdienstleistungen"
  • × type_ss:"m"
  • × type_ss:"s"
  1. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.05
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    Date
    25. 3.2003 13:22:23
    Language
    e
  2. Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003) 0.02
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    Classification
    AVU (E)
    Date
    22. 3.2008 18:05:16
    Editor
    Simon, E.
    GHBS
    AVU (E)
  3. "Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007) 0.01
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    Abstract
    Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).
    Date
    22. 2.2008 14:05:48
  4. Covert and overt : recollecting and connecting intelligence service and information science (2005) 0.01
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    Classification
    327.12 22
    DDC
    327.12 22
    Language
    e
  5. Innovationsforum 2003 : [Informationskompetenz] (2003) 0.01
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    Date
    22. 2.2008 17:36:03
  6. ¬The role and impact of the Internet on library and information services (2001) 0.00
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    Language
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  7. Reference services for archives and manuscripts (1997) 0.00
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  8. Public information campaigns and opinion research : a handbook for the student and practitioner (2002) 0.00
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  9. Future teaching roles for academic librarians (2000) 0.00
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  10. Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 0.00
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  11. ¬The impact of emerging technologies on reference service and bibliographic instruction (1995) 0.00
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  12. Wissenschaftskommunikation im Netzwerk der Bibliotheken : Scholarly Communication in Libraries-Networking (2005) 0.00
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    Content
    Mit Beiträgen von W. Umstätter, M. Wilson, E. Lapp, R.D. Wilson, J. Goller, M. Wiesner, G. Paul
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  13. Achieving cultural change in networked libraries (2000) 0.00
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  14. Library resources on the Internet : strategies for selection and use (1992) 0.00
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  15. New technologies and reference services (2000) 0.00
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  16. Information literacy programs : successes and challenges (2002) 0.00
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  17. British librarianship and information work : 1991-2000 (2006) 0.00
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  18. British librarianship and information work : 2001-2005 (2007) 0.00
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  19. Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet (1998) 0.00
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    Content
    Enthält u.a. die Beiträge zu den Themenbereichen 'Zukunft und Zukunftsaufgaben wissenschaftlicher Bibliotheken': EGIDY, B. von: Von der Bücherbewahranstalt zur Informationsvermittlungsstelle; FRANKEN, K.: Mittel zum Zweck; 'Öffentliche Bibliotheken in der Multimediagesellschaft': OßWALD, A.: Trends der Informationsgesellschaft und ihre Konsequenzen für die öffentlichen Bibliotheken; JOHANNSEN, R.: Auf dem Weg in die Zukunft: die Projekte Telebus und Bürgerinformationssystem. Bericht aus der Stadt Ulm; HÜTTER, B.: Online in öffentlichen Bibliotheken: Vor- und Nachteile verschiedener Online-Zugänge und -Netze; SAUER, C.-D.: u. P.S. ULRICH: Online-Dienste einer öffentlichen Bibliothek: konzeptionelle Entwicklung - Angebote - Partner; LUDWIG, E.: Online-Nutzung in einer kleinen Bibliothek: das Beispiel Hachenburg; 'Lektorieren des Internets': RÜDIGER, B.: Welche Hilfsmittel gibt es? Ein Überblick über die verschiedenen Suchdienste im Internet; DANIEL, F.: Ein Lektoratsdienst fürs Internet ist sinnlos!; VONHOF, C.: Vielleicht kein Lektoratsdienst, aber ...; BEST, H.: BINE: Ein Bericht aus der Stadtbibliothek Bremen
  20. Looking for information : a survey on research on information seeking, needs, and behavior (2016) 0.00
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