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Curzon, S.C.: Managing the interview (1995)
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- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
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Bryson, J.: Managing information services : an integrated approach (1997)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
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Nicholas, D.: Assessing information needs : tools and techniques (1996)
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Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994)
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- Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
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Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997)
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Snyder, H.; Davenport, E.: Costing and pricing in the digital age : a practical guide for information services (1997)
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Whitlatch, J.B.: ¬The role of the academic reference librarian (1990)
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Anderson, C.L.; Hauptman, R.: Technology and information services : challenges for the 1990's (1993)
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Riechel, R.: Public library services to business (1994)
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Rogers, C.D.; Vidic, B.A.: Community information service management guidelines (1995)
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Basch, R.: Electronic information delivery : ensuring quality and value (1995)
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Kinney, T.: Entertainment technologies and tomorrow's information services (1995)
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Corrall, S.: Strategic planning for library and information services (1994)
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Glastonbury, B.; Lamendola, W.: ¬The integrity of intelligence : a bill of rights for the information age (1993)
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Johnson, A.J.H.: Information brokers : case studies of successful ventures (1995)
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Maguire, C.; Kazlauskas, E.J.; Weir, A.D.: Information services for innovative organzations (1994)
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Burger, R.H.: Information policy : a framework for evaluation and policy research (1993)
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Manley, W.; Lee, R.: ¬The truth about reference librarians (1996)
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