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Reference and information services : an introduction (2001)
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International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007)
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Innovationsforum 2003 : [Informationskompetenz] (2003)
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Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003)
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Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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Orna, E.: Information strategy in practice (2004.)
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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St. Clair, G.: Beyond degrees : professional learning for knowledge services (2003)
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Covert and overt : recollecting and connecting intelligence service and information science (2005)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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