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  • × theme_ss:"Informationsdienstleistungen"
  • × type_ss:"m"
  1. Burger, R.H.: Information policy : a framework for evaluation and policy research (1993) 0.07 
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  2. Orna, E.: Information strategy in practice (2004) 0.04 
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    Footnote
    Rez. in: JASIST 56(2005) no.14, S.1556-1557 (J. Graef): "On one level, Information Strategy in Practice by Elizabeth Orna is a handbook an how to create an "information strategy." On another, it is a commentary an changing information roles and responsibilities in organizations. The main theme is aimed at information professionals (usually librarians) who want to learn the nuts and bolts of how to conduct an "information audit," how to develop an "information policy," and how to create an "information strategy." The subtext-that information management is everyone's responsibility-is a more radical (and interesting) message. An information strategy as defined by the author is an action plan for managing and applying an organization's information resources and supporting its essential knowledge base (the people who contribute and use information to achieve the organization's objectives). The emphasis is an a specific problem, function, or departmentnot the entire enterprise. For example, a strategy might be aimed at capturing knowledge that is transferred informally among employees or making an information system more efficient, less error prone, and more accessible. According to Orna, an information strategy is the last stage of a three-step process that begins with an audit (needs assessment), which is the basis tot a policy (objectives, priorities, and metrics). As she defines it, the audit describes "what is" in terms of information use. The policy describes "what should be," and the strategy shows how to get from "what is" to "what should be." Table l compares the three processes. The audit example is Orna's; the policy and strategy examples are mine. . . .
    Information Strategy succeeds as a guide for librarians who want to conduct an information audit and then follow it up with a set of recommendations and an action plan. IT staff who need to develop a specific kind of policy (e.g., for security or privacy) and businesspeople who want to develop an information strategy for competitive advantage should look elsewhere. Orna also makes a valuable contribution in raising such issues as "mutual information obligations," the relationship between information and knowledge management, the overemphasis an technology solutions and measuring of intellectual capital, and the need to support "incidental information managers." These would make good discussion topics for a graduate library/information science class or a roundtable of practitioners.
  3. Covert and overt : recollecting and connecting intelligence service and information science (2005) 0.03 
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    Classification
    327.12 22
    DDC
    327.12 22
    Footnote
    Rez. in: JASIST 58(2007) no.2, S.303-305 (L. Hayden): "Part history and part call to action, Covert and Overt examines the relationship between the disciplines of intelligence service and information science. The book is significant in that it captures both the rich history of partnership between the fields, and because it demonstrates clearly the incomplete nature of our understanding of that partnership. In the post-9/11 world, such understanding is increasingly important, as we struggle with the problem of transforming information into intelligence and intelligence into effective policy. Information science has an important role to play in meeting these challenges, but the sometimesambiguous nature of the field combined with similar uncertainties over what constitutes intelligence, makes any attempt at definitive answers problematic. The book is a collection of works from different contributors, in the words of one editor "not so much a created work as an aggregation" (p. 1). More than just an edited collection of papers, the book draws from the personal experiences of several prominent information scientists who also served as intelligence professionals from World War II onward. The result is a book that feels very personal and at times impassioned. The contributors attempt to shed light on an often-closed community of practice, a discipline that depends simultaneously on access to information and on secrecy. Intelligence, like information science, is also a discipline that finds itself increasingly attracted to and dependent upon technology, and an underlying question of the book is where and how technology benefits intelligence (as opposed to only masking more fundamental problems of process and analysis and providing little or no actual value).
  4. Corrall, S.: Strategic management of information services : a planning handbook (2000) 0.02 
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    Abstract
    An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.
  5. Curzon, S.C.: Managing the interview (1995) 0.02 
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    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
  6. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.02 
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    Date
    25. 3.2003 13:22:23
  7. Bryson, J.: Managing information services : an integrated approach (1997) 0.02 
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    Date
    31.12.1998 22:01:11
  8. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.02 
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    Date
    31.12.1998 22:14:52
  9. Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.02 
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    Date
    25.11.2005 18:58:22
  10. Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.02 
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    Footnote
    Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
  11. Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997) 0.02 
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    Date
    22. 2.1997 19:40:31
  12. Nicholas, D.: Assessing information needs : tools and techniques (1996) 0.02 
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    Date
    26. 2.2008 19:22:51
  13. Ford, N.: Introduction to information behaviour (2015) 0.02 
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    Date
    22. 1.2017 16:45:48
  14. Exploring the contexts of information behaviour : Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK (1999) 0.01 
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    Content
    Enthält u.a. die Beiträge: INTRONA, L.D.: Context, power, bodies and information: exploring the 'entangled' contexts of information; JACOB, E.K. u.a.: When essence becomes function: post-structuralist implications for an ecological theory of organizational classification systems; MALMSJO, A.: Conditions for designing different kinds of information systems; JULIEN, H.: Where to from here? Results of an emprical study and user-centred implications for system design; VAKKARI, P.: Task complexity, information types, search strategies and relevance: integrating studies on information seeking and retrieval; SPINK, A.: Towards a theoretical framework for information retrieval in an information seeking context; KUHLTHAU, C.C.: Investigating patterns in information seeking; concepts in context; BREZILLON, P. u.a.: Modeling context in information seeking; BYSTROM, K.: Information seekers in context: an analysis of the 'doer' in INSU studies; AUDUNSON, R.: Can institutional theory contribute to our understanding of information seeking behaviour?; SONNENWALD, D.H.: Evolving perspectives of human information behaviour: conexts, situations, social networks and information horizons; OLSSON, M.: Discourse: a new theoretical framework for examining information behaviour in its social context; KEANE, D.: The information behaviour of senior executives; LIMBERG, L.: Three conceptions of information seeking and use; PRESTON, H. u.a.: An evaluation of case study methodology within information system research; WILSON, T.D.: Exploring models of information behaviour: the 'uncertainty' project; ENNIS, M. u.a.: Towards a predictive model of information seeking: empirical studies of end-user searching; SOLOMON, P.: Information mosaics: patterns of action that structure; TOMS, E.G.: What motivates the browser? ABAD-GARCIA, M.F.: Information needs of physicians at the University Clinic Hospital in Valencia-Spain: GORMAN, P.: Information seeking of primary care physicians: conceptual models and empirical studies; LOMAX, E.C. u.a.: An investigation of the information seeking behavior of medical oncologists in Metropolitan Pittsburgh using a multi-method approach; PETTIGREW, K.E.: Agents of information: the role of community health nurses in linking the elderly with local resources by providing human services information; URQUHART, C.J.: Using vignettes to diagnose information strategies: opportunities and possible problems for information use studies of health professionals; WILDEMUTH, B.M. u.a.: The transition from formalized need to compromised need in the context of clinical problem solving; MARCELLA, R. u. G. BAXTER: The transition from formalized need to compromised need in the context of clinical problem solving; COLES, C.: Information seeking behaviour of public library users: use and non-use of electronic media; GREEN, A.-M. u. E. DAVENPORT: Putting new media in its place: the Edinburgh experience; ROSS, C.S.: Finding without seeking: what readers say about the role of pleasure-reading as a source of information; SAVOLAINEN, R.: Seeking and using information from the Internet: the context of non-work use; SPINK, A. u.a.: Everyday life information-seeking by low-income African American households: Wynnewood Healthy Neighbourhood Project; DIXON, P. u. L. BANWELL: School governors and effective dicision making; COOPER, L. u. C.C. KUHLTHAU: Imagery for constructing meaning in the information search process: a study of middle school students; FABRITIUS, H.: Triangulation as a multiperspective strategy in a qualitative study of information seeking behaviour of journalists; JOHINSTON, S.: Training for the information economy: a study of the information culture of a graduate business school; NICHOLAS, D. u. P. WILLIAMS: The changing information environment: the impact of the Internet on information seeking behaviour in the media; WIJNGAERT, L. van de: A policy capturing study of media choice: the effect information of needs and user characteristics on media choices; FETZER, A.: Validity claims: assigning contextual information; FOSTER, A.: On the interpretative authority of information systems; MUTCH, A.: Information: a critical realist approach; PERRY, M.: Process, representation and taskworld: distributed cognition and the organisation of information; HUOTARI, M.-L.: Social network analysis as a tool to evaluate IM in the public sector: a pilot study at the University of Tampere
  15. Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 0.01 
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    Footnote
    Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
  16. Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 0.01 
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    Footnote
    The real core of the SRVP, that is, the VRT training activities actually utilized by Washington State, are presented in Chapter Seven in roughly the same order as they took place in the course (train the trainer, orientation, chat practice, multitasking skills, virtual field trips, secret patron, transcript review, checking out the competition, policy and procedure review, sharing via a discussion list, and online meetings). Most interestingly, Chapter Eight deals with behavior, an issue rarely discussed in the context of librarianship, let alone providing reference services. As stated by the authors, "the most difficult aspect of digital reference service involves incorporating model reference interview techniques into an online transaction" (p. 74). The SVRP utilized an "online secret patron scenario" as a training tool that helped the student get the question straight, kept the customer informed, and provided the information required by the patron. The final chapter of the book reviews the important tasks of evaluation, modification, and follow-up. To that end, evaluative material is described and linked to Appendix A (assessment tools). In addition, evaluative tasks such as trainer debriefings and consultation with others participating in the SVRP are described. Finally, the chapter includes examples of unexpected consequences experienced in evaluating VRT services (from total inability to handle online transactions to poor marketing or branding of online services). Many useful appendices are included in this book. Appendix A provides examples of several assessment tools used during the "Anytime, Anywhere Answers" program. Appendix B consists of actual transcripts (edited) designed to illustrate good and bad virtual reference transactions. The transcripts illustrate transactions involving helping with homework, source citing, providing an opinion, suggesting print materials, and clarifying a question. This appendix should be required reading as it provides real-world examples of VRT in action. Appendix C is a copy of a VRT field trip questionnaire. The next appendix, like Appendix B, should be required reading as it includes an actual transcript from seven secret patron scenarios. A policies and procedures checklist is provided in Appendix E. Yet another critical source of information is presented in Appendix F, online meeting transcript. This transcript is the result of an online meeting conducted during a VRSP training class held in 2003. According to the authors, it is an example of the positive working relationship developed during a five-week learning course. The remaining appendices (G through 1) present information about support materials used in the VSRP, the VSRP budget, and trainer notes and tips. Clearly, VRT is a skill and resource that information professionals need to embrace, and this book does a fine job of outlining the essentials. It is apparent that the Washington State experience with VRT was a pioneering venture and is a model that other information professionals may seek to embrace, if not emulate, in developing their own VRT programs. However, this book is not a "complete guide" to VRT. There is too rapid development in virtual environments for any one to claim such an achievement. However, it is likely the most "complete" guide to the Washington State experience that will be published; therefore, this book should serve as a thorough and revelatory guide to VRT for several years to come."
  17. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.01 
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    Date
    22. 8.2009 19:50:27
  18. Innovationsforum 2003 : [Informationskompetenz] (2003) 0.01 
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    Date
    22. 2.2008 17:36:03
  19. Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994) 0.01 
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    Content
    Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
  20. Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003) 0.01 
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    Date
    22. 3.2008 18:05:16

Authors

Years

Languages

  • e 18
  • d 7

Themes

Subjects

Classifications