Search (27 results, page 1 of 2)

  • × theme_ss:"Informationsdienstleistungen"
  • × type_ss:"m"
  1. "Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007) 0.03 
    0.03389477 = product of:
  0.06778954 = sum of:
    0.061432924 = weight(_text_:methode in 1426) [ClassicSimilarity], result of:
      0.061432924 = score(doc=1426,freq=2.0), product of:
        0.25275874 = queryWeight, product of:
          6.285241 = idf(docFreq=223, maxDocs=44218)
          0.040214643 = queryNorm
        0.24304965 = fieldWeight in 1426, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          6.285241 = idf(docFreq=223, maxDocs=44218)
          0.02734375 = fieldNorm(doc=1426)
    0.006356617 = product of:
      0.01906985 = sum of:
        0.01906985 = weight(_text_:22 in 1426) [ClassicSimilarity], result of:
          0.01906985 = score(doc=1426,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.1354154 = fieldWeight in 1426, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.02734375 = fieldNorm(doc=1426)
      0.33333334 = coord(1/3)
  0.5 = coord(2/4)
    Abstract
    Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).
    Date
    22. 2.2008 14:05:48
  2. Basch, R.: Electronic information delivery : ensuring quality and value (1995) 0.01 
    0.006414318 = product of:
  0.025657272 = sum of:
    0.025657272 = product of:
      0.076971814 = sum of:
        0.076971814 = weight(_text_:29 in 6862) [ClassicSimilarity], result of:
          0.076971814 = score(doc=6862,freq=2.0), product of:
            0.14146253 = queryWeight, product of:
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.040214643 = queryNorm
            0.5441145 = fieldWeight in 6862, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.109375 = fieldNorm(doc=6862)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    9. 3.1997 20:48:29
  3. Orna, E.: Information strategy in practice (2004.) 0.01 
    0.0063854675 = product of:
  0.02554187 = sum of:
    0.02554187 = product of:
      0.038312804 = sum of:
        0.019242954 = weight(_text_:29 in 3589) [ClassicSimilarity], result of:
          0.019242954 = score(doc=3589,freq=2.0), product of:
            0.14146253 = queryWeight, product of:
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.040214643 = queryNorm
            0.13602862 = fieldWeight in 3589, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.02734375 = fieldNorm(doc=3589)
        0.01906985 = weight(_text_:22 in 3589) [ClassicSimilarity], result of:
          0.01906985 = score(doc=3589,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.1354154 = fieldWeight in 3589, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.02734375 = fieldNorm(doc=3589)
      0.6666667 = coord(2/3)
  0.25 = coord(1/4)
    Date
    9. 3.1997 20:48:29
    30. 6.2005 20:52:22
  4. Curzon, S.C.: Managing the interview (1995) 0.01 
    0.006356617 = product of:
  0.025426468 = sum of:
    0.025426468 = product of:
      0.0762794 = sum of:
        0.0762794 = weight(_text_:22 in 6300) [ClassicSimilarity], result of:
          0.0762794 = score(doc=6300,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.5416616 = fieldWeight in 6300, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.109375 = fieldNorm(doc=6300)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
  5. International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 0.01 
    0.006356617 = product of:
  0.025426468 = sum of:
    0.025426468 = product of:
      0.0762794 = sum of:
        0.0762794 = weight(_text_:22 in 1381) [ClassicSimilarity], result of:
          0.0762794 = score(doc=1381,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.5416616 = fieldWeight in 1381, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.109375 = fieldNorm(doc=1381)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    25. 3.2003 13:22:23
  6. Pfeiffer, S.: Dem Spürsinn auf der Spur : subjektivierendes Arbeitshandeln an Internet-Arbeitsplätzen am Beispiel Information-Broking (1999) 0.01 
    0.0054979865 = product of:
  0.021991946 = sum of:
    0.021991946 = product of:
      0.06597584 = sum of:
        0.06597584 = weight(_text_:29 in 3944) [ClassicSimilarity], result of:
          0.06597584 = score(doc=3944,freq=2.0), product of:
            0.14146253 = queryWeight, product of:
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.040214643 = queryNorm
            0.46638384 = fieldWeight in 3944, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.09375 = fieldNorm(doc=3944)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    17. 7.2002 19:15:29
  7. Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 0.01 
    0.0054979865 = product of:
  0.021991946 = sum of:
    0.021991946 = product of:
      0.06597584 = sum of:
        0.06597584 = weight(_text_:29 in 6517) [ClassicSimilarity], result of:
          0.06597584 = score(doc=6517,freq=2.0), product of:
            0.14146253 = queryWeight, product of:
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.040214643 = queryNorm
            0.46638384 = fieldWeight in 6517, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.09375 = fieldNorm(doc=6517)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    29. 9.2001 19:00:02
  8. Crawford, J.: Evaluation of library and information services (1996) 0.01 
    0.0054979865 = product of:
  0.021991946 = sum of:
    0.021991946 = product of:
      0.06597584 = sum of:
        0.06597584 = weight(_text_:29 in 1296) [ClassicSimilarity], result of:
          0.06597584 = score(doc=1296,freq=2.0), product of:
            0.14146253 = queryWeight, product of:
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.040214643 = queryNorm
            0.46638384 = fieldWeight in 1296, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.09375 = fieldNorm(doc=1296)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    29. 7.2002 11:02:10
  9. Bryson, J.: Managing information services : an integrated approach (1997) 0.01 
    0.005448529 = product of:
  0.021794116 = sum of:
    0.021794116 = product of:
      0.06538235 = sum of:
        0.06538235 = weight(_text_:22 in 1630) [ClassicSimilarity], result of:
          0.06538235 = score(doc=1630,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.46428138 = fieldWeight in 1630, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=1630)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    31.12.1998 22:01:11
  10. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.01 
    0.005448529 = product of:
  0.021794116 = sum of:
    0.021794116 = product of:
      0.06538235 = sum of:
        0.06538235 = weight(_text_:22 in 2442) [ClassicSimilarity], result of:
          0.06538235 = score(doc=2442,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.46428138 = fieldWeight in 2442, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=2442)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    31.12.1998 22:14:52
  11. Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 0.01 
    0.005448529 = product of:
  0.021794116 = sum of:
    0.021794116 = product of:
      0.06538235 = sum of:
        0.06538235 = weight(_text_:22 in 4585) [ClassicSimilarity], result of:
          0.06538235 = score(doc=4585,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.46428138 = fieldWeight in 4585, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.09375 = fieldNorm(doc=4585)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    25.11.2005 18:58:22
  12. Pugh, L.: Change management in information services (2000) 0.00 
    0.004581656 = product of:
  0.018326623 = sum of:
    0.018326623 = product of:
      0.05497987 = sum of:
        0.05497987 = weight(_text_:29 in 3588) [ClassicSimilarity], result of:
          0.05497987 = score(doc=3588,freq=2.0), product of:
            0.14146253 = queryWeight, product of:
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.040214643 = queryNorm
            0.38865322 = fieldWeight in 3588, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.078125 = fieldNorm(doc=3588)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    9. 3.1997 20:48:29
  13. Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.00 
    0.004540441 = product of:
  0.018161764 = sum of:
    0.018161764 = product of:
      0.05448529 = sum of:
        0.05448529 = weight(_text_:22 in 225) [ClassicSimilarity], result of:
          0.05448529 = score(doc=225,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.38690117 = fieldWeight in 225, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.078125 = fieldNorm(doc=225)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Footnote
    Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
  14. Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997) 0.00 
    0.004540441 = product of:
  0.018161764 = sum of:
    0.018161764 = product of:
      0.05448529 = sum of:
        0.05448529 = weight(_text_:22 in 1061) [ClassicSimilarity], result of:
          0.05448529 = score(doc=1061,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.38690117 = fieldWeight in 1061, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.078125 = fieldNorm(doc=1061)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    22. 2.1997 19:40:31
  15. Nicholas, D.: Assessing information needs : tools and techniques (1996) 0.00 
    0.004540441 = product of:
  0.018161764 = sum of:
    0.018161764 = product of:
      0.05448529 = sum of:
        0.05448529 = weight(_text_:22 in 5941) [ClassicSimilarity], result of:
          0.05448529 = score(doc=5941,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.38690117 = fieldWeight in 5941, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.078125 = fieldNorm(doc=5941)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    26. 2.2008 19:22:51
  16. Ford, N.: Introduction to information behaviour (2015) 0.00 
    0.004540441 = product of:
  0.018161764 = sum of:
    0.018161764 = product of:
      0.05448529 = sum of:
        0.05448529 = weight(_text_:22 in 3341) [ClassicSimilarity], result of:
          0.05448529 = score(doc=3341,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.38690117 = fieldWeight in 3341, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.078125 = fieldNorm(doc=3341)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    22. 1.2017 16:45:48
  17. Achieving cultural change in networked libraries (2000) 0.00 
    0.0036653248 = product of:
  0.014661299 = sum of:
    0.014661299 = product of:
      0.043983895 = sum of:
        0.043983895 = weight(_text_:29 in 4826) [ClassicSimilarity], result of:
          0.043983895 = score(doc=4826,freq=2.0), product of:
            0.14146253 = queryWeight, product of:
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.040214643 = queryNorm
            0.31092256 = fieldWeight in 4826, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5176873 = idf(docFreq=3565, maxDocs=44218)
              0.0625 = fieldNorm(doc=4826)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    9. 3.1997 20:48:29
  18. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.00 
    0.0022702205 = product of:
  0.009080882 = sum of:
    0.009080882 = product of:
      0.027242646 = sum of:
        0.027242646 = weight(_text_:22 in 1883) [ClassicSimilarity], result of:
          0.027242646 = score(doc=1883,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.19345059 = fieldWeight in 1883, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=1883)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    22. 8.2009 19:50:27
  19. Innovationsforum 2003 : [Informationskompetenz] (2003) 0.00 
    0.0022702205 = product of:
  0.009080882 = sum of:
    0.009080882 = product of:
      0.027242646 = sum of:
        0.027242646 = weight(_text_:22 in 1280) [ClassicSimilarity], result of:
          0.027242646 = score(doc=1280,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.19345059 = fieldWeight in 1280, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=1280)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Date
    22. 2.2008 17:36:03
  20. Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994) 0.00 
    0.0022702205 = product of:
  0.009080882 = sum of:
    0.009080882 = product of:
      0.027242646 = sum of:
        0.027242646 = weight(_text_:22 in 1589) [ClassicSimilarity], result of:
          0.027242646 = score(doc=1589,freq=2.0), product of:
            0.14082482 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.040214643 = queryNorm
            0.19345059 = fieldWeight in 1589, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=1589)
      0.33333334 = coord(1/3)
  0.25 = coord(1/4)
    Content
    Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'

Authors

Years

Languages

  • e 18
  • d 9

Themes

Subjects

Classifications