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Ford, N.: Developing an automated extensible reference service (1997)
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Blake, N.: Enquiry statistics : an analysis of enquiries asked at selected public and special libraries in the UK (1995)
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Klatt, R.; Gavrilides, K.; Kleinsimglinhausen, K.; Feldmann, M.: Nutzung elektronischer Information in der Hochschulausbildung : Barrieren und Potentiale der innovativen Mediennutzung im Lernalltag der Hochschulen (2001)
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