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Information brokers and reference services (1989)
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- Reference librarian; no.22
-
Planning for online search service in sci-tech libraries (1981)
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- Mount, E.
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Serving end-users in sci-tech libraries (1984)
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Conflicts in reference services (1985)
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Auskunftsdienst an Öffentlichen Bibliotheken : Texte zu Theorie und Praxis (1985)
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- Editor
- Klingner, E.
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Reference services : administration and management (1982)
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Library instruction and reference services (1984)
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Personnel issues in reference services (1986)
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research and theory : Current trends in information (1984)
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Evaluation of reference services (1982)
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Expert systems in reference services (1989)
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Finance, budget, and management for reference services (1989)
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Information and referral in reference services (1988)
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International aspects of reference and information services (1987)
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¬The publishing and review of reference sources (1987)
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Reference services in archives (1986)
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Reference services in the 1980s (1982)
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Reference services today : from interview to burnout (1987)
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Ethics and reference services (1982)
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Reference services for children and young adults (1983)
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