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Walz, S.: Liegen die zentralen Aufgaben der Bibliothekare im Informationsmanagement? : Das Beispiel Internet-'subject guides' für Bibliotheksbenutzer (1997)
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Gellner, S.: Öffentliche Bibliotheken: Dienstleistungspartner für Industrie und Handel? : Möglichkeiten der Informationsarbeit an ausgewählten Beispielen (1992)
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Brellochs, A.: ¬Die Evaluierung von Informationsdienstleistungen einer innerbetrieblichen IuD-Stelle durch Methoden der Nutzerforschung (1996)
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Geppert, K.; Locher, A.: Gesprächsführung : Entwicklung eines Lernprogramms für Bibliothekare im Auskunftsdienst (1996)
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Link, C.: Multimediale Informationsvermittlung am Beispiel eines Stadtinformationssystems (1995)
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Pähler, H.: Bürgerinformationen : Community Networking in elektronischen Datennetzen (1996)
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Reuhs, P.: Angebote elektronischer Jugendinformation : Beispiele und Modelle für Öffentliche Bibliotheken (1996)
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Schott, E.: Mediothek multimedial : Erstellung und Konzeption einer Präsentations-CD-ROM für die Mediothek Stuttgart (1996)
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Meuser, S.: Einsatzmöglichkeiten von Btx im Auskunfts- und Informationsdienst in Öffentlichen Bibliotheken für den Fachbereich Wirtschaft : Kostenlose Angebote zu den Sachgebieten Geld, Banken und Börse (1992)
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Scholle, U.: Zu benutzerorientierten Informationsdienstleistungen an Bibliotheken : unter Berücksichtigung des Projekts 'Gewalt an Schulen' der Stadtbibliothek Köln als Beispiel einer aktiven Literaturvermittlung (1997)
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Kostädt, P.: Vom reinen Informationsangebot zur nutzerorientierten Web-Präsentation : zur Neugestaltung des WWW-Angebotes der Universitäts- und Stadtbibliothek Köln (1999)
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Höllstin, A.: Bibliotheks- und Informationskompetenz (Bibliographic Instruction und Information Literacy) : Fallstudie über eine amerikanische Universitätsbibliothek basierend auf theoretischen Grundlagen und praktischen Anleitungen (Workbooks) (1997)
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