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Schäpers, K.: Umfang und Grenzen des Informationsdienstes in Öffentlichen Bibliotheken : Empfehlungen und Diskussionen (1991)
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Hitz, K.: AskSam im Informationsdienst Öffentlicher Bibliotheken : Modelltheoretische Überlegungen und Aufbau von Beispieldateien (1991)
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Geppert, K.; Locher, A.: Gesprächsführung : Entwicklung eines Lernprogramms für Bibliothekare im Auskunftsdienst (1996)
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