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Zum Auskunftsdienst an wissenschaftlichen Bibliotheken : eine Fortbildungsveranstaltung des Landes Baden-Württemberg, Referate - Berichte - Anregungen (1978)
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Kugel, N.: Theorie und Praxis des Auskunftsinterviews (1978)
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Cremer, M.: Öffentliche Bücherei - ein Informationszentrum? (1970)
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Thun, H.-P.: "Auskunftsdienst" : eine Kommission der Arbeitsstelle für das Bibliothekswesen (1976)
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Tittlbach, G.: Benutzergewohnheiten und Informationsbedarf : Erfahrungen einer zentralen Dokumentations- und Informationsstelle (1973)
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Bebbington, J.: Wirtschafts-Service im Informationsverbund : SINTO und die Sheffield City Libraries (1972)
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Brown, C.: Einsteigen ins Geschäft : Wirtschaftsauskünfte einer amerikanischen public library (1972)
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971)
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Bunzel, A.: Organisation des Informationsdienstes : Darstellung der Hauptprobleme anhand in- und ausländischer Fachbeiträge sowie vergleichende Untersuchung in drei Öffentlichen Bibliotheken (1977)
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Gahl, R.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- und ausländischer Fachbeiträge (1976)
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Reppenhagen, K.: Benutzerschulung im Informationsdienst : Darstellung der Formen in der Benutzerschulung sowie Entwicklung eines Schulungsbeispiels für erwachsene Benutzer Öffentlicher Bibliotheken (1977)
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Striegel, A.: Kommunikationsbarrieren im Auskunftsdienst : Vorstellungen in der bibliothekarischen Fachliteratur und Empfehlungen für den Auskunftsdienst in Öffentlichen Bibliotheken (1979)
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Terjung, H.: Telefon und Telex als Hilfsmittel des Informationsdienstes in Öffentlichen Bibliotheken : Analyse in- und ausländischer Fachbeiträge (1976)
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Informationszentrum Öffentliche Bibliothek II : Fortbildungsseminar der Arbeitsstelle für das Büchereiwesen, 1971 (1973)
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Henning, W.: ¬Der Auskunftsprozeß : Kurzfassung (1978)
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Wendling, W.: ¬Die stumme Information allein genügt nicht : die Bedeutung der Auskunft und Beratung im Kommunikationsdienst (1971)
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Schreiber, K.: Bestandsaufbau, Bestandspflege, Bestandserschließung eines Informationsapparates (1978)
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Böhm, E.: Publikumsverkehr in der Bibliothek : Empfehlungen für das Kontaktverhalten zwischen Bibliothekar und Benutzer in der Bibliothek (1975/76)
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Ernestus, H.: Auskunftsdienst: Standards und Realisierung (1973)
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König, E.: Nationale und internationale Standards und Empfehlungen für den Informationsdienst : Bestandsaufnahme und Vergleich im Hinblick auf künftige Planungen und Konzeptionen für Öffentliche Bibliotheken in der Bundesrepublik Deutschland (1979)
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