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Somerville, A.N.: ¬The place of the reference interview in computer searching : the academic setting (1977)
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Frasch, G.: ¬Der fragende Bibliotheksbenutzer : Auskunftsdienst als Öffentlichkeitsarbeit in Klein- und Mittelstädten (1976)
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Hall, J.: Survey of information services in British university libraries (1975)
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Edbom, T.: ¬The libraries and municipal information in Sweden (1974)
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Becker, C.A.: Community information service (1974)
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- Footnote
- Rez. in BuB 28(1976) S.668
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Halldorsson, E.A.; Murfin, M.E.: ¬The performance of professionals and non-professionals in the reference interview (1977)
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Handley, D.: ¬Die Praxis des Auskunftsdienstes in englischen Bibliotheken (1973)
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971)
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Galvin, T.J.: Current problems in reference service (1971)
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Kister, K.F.: Wanted: more professionalism in reference book reviewing (1979)
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Reppenhagen, K.: Benutzerschulung im Informationsdienst : Darstellung der Formen in der Benutzerschulung sowie Entwicklung eines Schulungsbeispiels für erwachsene Benutzer Öffentlicher Bibliotheken (1977)
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Informationszentrum Öffentliche Bibliothek II : Fortbildungsseminar der Arbeitsstelle für das Büchereiwesen, 1971 (1973)
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- Footnote
- Darin dt. Übersetzung der englischen 'Standards for reference service in public libraries', S.81-
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Ernestus, H.: Auskunftsdienst: Standards und Realisierung (1973)
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- Footnote
- Mit einem Anhang: Standards für den Auskunftsdienst in öffentlichen Bibliotheken. Übers. von U. Ernestus
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König, E.: Nationale und internationale Standards und Empfehlungen für den Informationsdienst : Bestandsaufnahme und Vergleich im Hinblick auf künftige Planungen und Konzeptionen für Öffentliche Bibliotheken in der Bundesrepublik Deutschland (1979)
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