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Auskunftsmittel - Charakterisierung und Typologie : Arbeitshilfen zum Auskunftsdienst; 2) (1986)
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Statistik im Auskunftsdienst : Arbeitshilfen zum Auskunftsdienst; 3) (1986)
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Umstätter, W.; Rehm, M.: Einführung in die Literaturdokumentation und Informationsvermittlung : Medizin - Biologie, Chemie - Physik (1981)
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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980)
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Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981)
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Community information : what libraries can do (1980)
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Sieburth, J.F.: Online search services in the academic library : planning, management, and operation (1988)
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