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Hattendorf, L.C.: ¬The art of reference collection development (1989)
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- RQ. 29(1989), S.219-229
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James, G.R.: Reference: analysis, management and training (1982)
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- Library review. 31(1982), S.93-103
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Young, W.F.: Methods for evaluating reference desk performance (1985)
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- RQ. 25(1985), S.69-75
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Douglas, I.: Reducing failures in reference service (1988)
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- Reference quarterly. 28(1988), S.94-101
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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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- Bücherei. 29(1985), S.161-178
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Lewe, B.: Auskunftsdienst in Öffentlichen Bibliotheken (1984)
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- BuB. 36(1984) H.1, S.16-23
-
Rettig, J.: ¬The crisis in academic reference work (1986)
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- Footnote
- Nachdruck aus: Reference services review. 1984, Fall, S.13-14
- Pages
- S.49-51
-
Informationsdienst an Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1986)
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- Content
- Enthält: Teil 1: Empfehlungen zur Organisation und zur Ausstattung // Teil 2: Auswahlliste zum Aufbau von Informationsbeständen sowie als Anlagen: 'Tätigkeiten im Auskunftsdienst' (=Arbeitshilfen zum Auskunftsdienst; 1) (8 S.); 'Auskunftsmittel: Charakterisierung und Typologie' (=Arbeitshilfen zum Auskunftsdienst; 2) (5 S.); 'Statistik im Auskunftsdienst' (=Arbeitshilfen zum Auskunftsdienst; 3) (3 S.)
- Footnote
- Aktualisierungen dazu in BuB für die folgenden ASB-Gruppen: A, G, E in BuB 40(1988) S.790-793 // H, K in: BuB 40(1988) S.991-992 // F, O in: BuB 41(1989) S.721-722 // R in: BuB 43(1991) S.82-88. - Neuausgabe des Teiles 2 als: 'Auswahlliste zum Auf- und Ausbau von Informationsbeständen in Öffenlichen Bibliotheken'. Berlin: Dbi 1993
- Pages
- 380 S
-
Dervin, B.; Nilan, M.: Information needs and uses (1986)
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- Footnote
- Fortsetzung: Hewins, E.T. in: ARIST 25(1990) S.145-172
- Source
- Annual review of information science and technology. 21(1986), S.3-33
-
Ethics and reference services (1982)
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- 173 S
- Type
- s
-
Reference services for children and young adults (1983)
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- 215 S
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- s
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Planning for online search service in sci-tech libraries (1981)
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- 142 S
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Serving end-users in sci-tech libraries (1984)
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- 122 S
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- s
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Video to online : reference services in the new technology (1983)
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- 205 S
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Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987)
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- Content
- Vol.1: Enquiries and the reference process. 96 S. - Vol.2: Encyclopedias, yearbooks, directories and statistical sources. 184 S. - Vol.3: Bibliographies of books. 104 S. - Vol.4: Periodicals and their guides. 136 S. - Vol.5: Dictionaries and phrase books. 160 S. - Vol.6: Biographical source. 160 S.
-
Informationsvermittlung 1988 : Bestandsaufnahme, Probleme, Analyse, Trends; Bericht über das gemeinsame Projekt der IuD-Kommission des Dbi und der FH Hannover, FB BID im WS 1988/89 und SS 1989. (1989)
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- 91 S
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- s
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Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986)
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- Footnote
- Nachdruck aus: Journal of academic librarianship 10(1984) S.128-132
- Pages
- S.3-13
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Smith, N.M.; Birch, N.E.; Marchant, M.P.: Stress, distress, and burnout : a survey of public reference librarians (1986)
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- Footnote
- Nachdruck aus: Public libraries. 1984, Fall, S.83-85
- Pages
- S.52-59
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Holler, U.: ¬Die Organisation der Informationsarbeit bei der Stadtbibliothek Duisburg (1984)
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- Source
- BuB. 36(1984), S.23-26
-
Fligge, J.: ¬Die Bibliotheken, Mittler im technischen Wandel (1985)
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- Source
- BuB. 37(1985), S.871-885