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Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988)
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Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984)
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Bunge, C.A.: Planning, goals, and objectives for the reference department (1984)
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Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985)
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987)
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Weech, T.L.: Who's giving all those wrong answers? : direct service and reference personnel evaluation (1984)
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Childers, T.: ¬The quality of reference services : still moot after 20 years (1987)
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Dommer, J.M.; McCaghy, M.D.: Techniques for conducting effective search interviews with thesis and dissertation candidates (1982)
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Janke, R.V.: Presearch counseling for client searchers (end-users) (1985)
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Kent, E.L.: ¬The search interview (1984)
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Maxted, L.R.: ¬The interview process in online searching (1983)
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Preuss, V.: User-centered counseling in online retrieval : practise and training (1983)
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Somerville, A.N.: ¬The pre-search reference interview : a step by step guide (1982)
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Penhale, S.J.; Taylor, N.: Integrating end-user searching into a bibliographic instruction program (1986)
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Mellon, C.: Library anxiety : a grounded theory and its development (1986)
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Anderson, C.R.: Online ready reference in the public library (1989)
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Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986)
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987)
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Childers, T.: ¬The quality of reference : still moot after 20 years (1987)
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