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Godlewsky, S.G.: ¬A survey of reference services in art libraries. (1989)
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- Abstract
- Reports a survey conducted by questionnaire which was sent to a group of art libraries representing museum, academic, special and public libraries, the aim of which was to gather on the institutional organisation of reference service in an effort to analyse levels of service provided. Results indicate that large urban public libraries have taken the lead in providing art reference service basics to their users, but museums, on the other hand, seem lacking in a number of areas.
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Kuhlen, R.: Transfer and transformation of information : overcoming pragmatic difficulties in contemporary online information systems (1988)
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- Abstract
- A theoretical approach to information transfer understood as the transformation of knowledge into information is presented. The main components of this information value-adding process are discussed. The success of the trans-formation process is highly dependent on the pragmatic components of the underlying information system such as problem analysers and individual user models. The information industry and information science must make a joint effort, with respect to both research and appropriate training, to overcome the pragmatic deficiencies of current on-line information systems.
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Haywood, T.: ¬The withering of public access (1989)
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- Abstract
- A powerful argued case for the proposition that public access to information is being impeded by the convergence of certain economic, political and technological tendencies
- LCSH
- Freedom of information / Great Britain
- PRECIS
- Great Britain / Freedom of information
- Subject
- Freedom of information / Great Britain
Great Britain / Freedom of information
-
Robinson, B.M.: Reference services : a model of question handling (1989)
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- Abstract
- Describes the conceptual framework and a vocabulary which can be used to discuss strategies and choices involved in question handling. A model of question handling is presented which provides for: developing strategies for handling questions; evaluating the appropriateness of the strategy; and relating levels of service to resource requirements. The model involves 5 phases: conducting a reference interview; formulating a question handling strategy; handling the question; reporting the result to the client; and evaluating the service delivered. It describes the reference librarian's interaction with a client and the types of decisions which a librarian makes when selecting and matching the level of resources to the desired level of service.
-
Schmidmaier, D.: Transition from school to technological university-what assistance may be offered by a librarian : experiences in the GDR (1989)
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- Abstract
- Contribution to an issue on technological university libraries in East europe. Discusses an approach adopted by technological university libraries in East Germany towards new students. Discusses the following aspects of this approach: the library atmosphere and guidance systems, quality of service offered; motivation of new students; organisation of leisure time; and seeking a closer relationship with the student in a specific subject area. Lists 3 tendencies in the work of East German technological university libraries.
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Poetzsch, E.: Vorstellungen zum Aufbau des Auskunftsdienstes "Informationen zur Biotechnologie" (1988)
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- Abstract
- Examines the development of a pilot programme for a biotechnology information service, covering the impor-tance of biotechnology as a key technology, and the responsibility of the East German Academy of Sciences for coordinating activities in the information field. Looks at a model that is also useful for the development of information services in other areas.
-
Durrance, J.C.: Information needs : old song, new tune (1989)
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- Abstract
- The challenge facing the library profession is not only to learn how to identify information needs, but also to create new services and reshape existing service delivery patterns around them. Provides a brief examination of the literature of information needs and information seeking behaviour. Examines problems arising from meeting information needs in an electronic age, and describes a few societal changes that directly affect the way libraries attempt to meet information needs. Emphasises that the challenge of the 1990s is to design research that will help librarians and the information systems with which they work to anticipate a wide range of information needs.
- Footnote
- Excerpt from 'Rethinking the Library in the Information Age', vol.2, a study conducted by the US Department of Education, Office of Library Programs, Oct. 88.
-
Community information : what libraries can do (1980)
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- Abstract
- Libraries in their role of helping the public with community enquiries, concentrating on the provision of advice in cooperation with other agencies
-
Bunch, A.: Community information services : their origin, scope and development (1982)
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- Abstract
- The author seeks to discover the origins of community information provision as a part of library service, and the needs it fulfils in modern society
-
Heine, M.H.: ¬The 'question' as a fundamental variable in information science (1980)
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- Source
- Theory and application of information research. Proc. of the 2nd Int. Research Forum on Information Science, 3.-6.8.1977, Copenhagen. Ed.: O. Harbo u. L. Kajberg
-
Ingwersen, P.; Johansen, T.; Timmermann, P.: User-librarian negotiations and search procedures : a progress report (1980)
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- Source
- Theory and application of information research. Proc. of the 2nd Int. Research Forum on Information Science, 3.-6.8.1977, Copenhagen. Ed.: O. Harbo u. L. Kajberg
-
Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984)
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-
Kuhlthau, C.C.: Developing a model of the library search process : cognitive and affective aspects (1988)
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-
Altmann, E.: Assessment of reference services (1982)
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-
Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985)
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-
Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987)
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- Source
- Journal of academic librarianship. 13(1987), S.69-80
-
Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987)
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-
Rice, J.: ¬The golden age of reference service : is it really over? (1986)
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-
Smith, N.M.; Nelson, V.C.: Burnout: a survey of academic reference librarians (1983)
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-
Whitlatch, J.B.: Unobtrusive studies and the quality of academic library reference services (1989)
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