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Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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- Abstract
- The social service dimensions of organising and delivering community information services are explored. The nature of the client and client need, the nature of social service provider agencies, and the social service system or network as a whole are considered.
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Umlauf, K.: Verbraucherberatung in der Stadtbibliothek Ludwigsburg (1989)
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- Abstract
- Since Oct 88 consumer advice has been available 2 agernoons a week in the library, provided by members of the Consumers Centre in Stuttgart, A self-service information system has been produced in 38 folders in such topics as insurance, market surveys and household equipment. Stocks are accommodated on separate shelves in the reading room. Communication is provided through monthly press announcements, advertisements in the adult education centre and a monthly magazine for consumers.
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Derr, R.L.: Questions: definitions, structure, and classification (1985)
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- Abstract
- A conception of the nature and structure of user questions is presented. A classification of questions, in which questions are classified on the basis of their conceptual presupposition, also id presented. Examples of user questions are provided along with an analysis of their structure. Rules for making a structural analysis of questions and for classifying questions are provided. The use of these devices should facilitate the processing of user questions and the performance of information systems
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Smith, K.F.: POINTER vs. Using Government publications : where's the advantage? (1989)
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- Abstract
- POINTER is a microcomputer program and expert system that simulates the advice of a government documents librarian suggesting the use of particular reference books. Using Government publications is a 2 volume work which identifies search strategies and sources of information for handling many specific topics and types of questionsassociated with federal documents. A comparison of these 2 reference aids reveals advantages and disadvantages of each as well as the difficulty of developing a conceptual framework for federal document research.
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Carbone, J.J.: Small public libraries : suggestions for reference service improvement (1988)
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- Abstract
- Small public libraries can improve their reference effectiveness. By establishing a strong, integrated, 'low-profile' community information service, as well as the development of a modest on-line searching service, the small public library can go beyond its own walls to reinforce its status as the primary outlet for knowledge and research in the community.
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Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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