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Hsieh, Y.-s.: ¬A study on the users' perception to the body language of reference librarians (1997)
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Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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Tilson, Y.; East, E.: Academic scientists' reactions to end-user services : observations on a trial service giving access to MEDLINE using the Grateful Med software (1994)
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Curzon, S.C.: Managing the interview (1995)
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- Footnote
- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
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Erbes, B.; Beechler-Rusch, Y.: Integrating free-net into library services (1994)
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Brown, Y.: From the reference desk to the jail house : unauthorized practice of law and librarians (1994)
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Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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- Source
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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Source
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Layne, S.S.: Artists, art historians, and visual art information (1994)
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Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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- Date
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Bryson, J.: Managing information services : an integrated approach (1997)
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Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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Hsieh, Y.-s.: ¬A study on the users' perception to the body language of reference librarians (1997)
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MIKUM: ein Versuch mit Klein- und Mittelunternehmen (1993)
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Malan, C.: Personal strategies in reference work (1992)
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Rader, H.B.: Library orientation and instruction - 1993 (1994)
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- Source
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