Search (132 results, page 2 of 7)

  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. Curzon, S.C.: Managing the interview (1995) 0.01 
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    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
  2. Abell, A.: Fee-paying client or free service user? (1990) 0.01 
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    Abstract
    Reviews HERTIS Information and Research, a self-financing information unit backed by a partnership comprising Hatfield Polytechnic, Hertfordshire County Council, and HERTIS. The prising policy adopted and initial results of operation are noted with a review of problems and benefits for the clients, the unit staff and the Polytechnic.
  3. Basch, R.: May I help you? : Customer service beyond. (1990) 0.01 
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    Abstract
    Analyses the response of a customer service and user's problems. The following on-line services and data basae producers were surveyed: Mead Data Control. DIALOG Information Services, Information Access Company, Data-Star, and NewsNet. Official customer services are provided in a variety of ways. In smaller and geographically dispersed organisations several services sponsor user groups and gatherings.
  4. Weeding and maintenance of reference collections (1990) 0.01 
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    Abstract
    Present practical advice on weeding and maintaining reference collections, covering different types of libraries and problems. In individual papers, librarians describe methods and criteria used by their libraries in weeding their reference materials
  5. Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994) 0.01 
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    Source
    Bertelsmann Briefe. 1994, H.131, S.22-25
  6. Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993) 0.01 
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    Source
    Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
  7. Layne, S.S.: Artists, art historians, and visual art information (1994) 0.01 
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    Source
    Reference librarian. 1994, no.47, S.22-36
  8. Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996) 0.01 
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    Date
    21. 9.1996 16:03:22
  9. Bryson, J.: Managing information services : an integrated approach (1997) 0.01 
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    Date
    31.12.1998 22:01:11
  10. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.01 
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    Date
    31.12.1998 22:14:52
  11. Budzik, J.; Hammond, K.: Watson : anticipating and contextualizing information needs (1999) 0.01 
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    Abstract
    In this paper, we introduce a class of systems called Information Management Assistants (IMAs). IMAs automatically discover related material on behalf of the user by serving as an intermediary between the user and information retrieval systems. IMAs observe users interact with everyday applications and then anticipate their information needs using a model of the task at hand. IMAs then automatically fulfill these needs using the text of the document the user is manipulating and a knowledge of how to form queries to traditional information retrieval systems (e.g., Internet search engines, abstract databases, etc.). IMAs automatically query information systems on behalf of users as well as provide an interface by which the user can pose queries explicitly. Because IMAs are aware of the user's task, they can augment their explicit query with terms representative of the context of this task. In this way, IMAs provide a framework for bringing implicit task context to bear on servicing explicit information requests, significantly reducing ambiguity. IMAs embody a just-in-time information infrastructure in which information is brought to users as they need it, without requiring explicit requests. In this paper, we present our work on an architecture for this class of system, and our progress implementing Watson, a prototype of such a system. Watson observes users in word processing and Web browsing applications and uses a simple model of the user's tasks, knowledge of term importance, and an understanding of query generation to find relevant documents and service explicit queries. We close by discussing our experimental evaluations of the system
  12. Butkovich, N.J.; Browning, M.M.; Taylor, K.L.: ¬The Reference Expert : a coputerized database utilizing INMAGIC and a WORM drive (1991) 0.01 
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    Abstract
    The Reference Expert is a computerised file containing reference problem questions and answers that can be used by staff on the reference desk. The data base was installed by the Reference Division of Texas A&M University's Sterling C. Evans Library to act as a collective memory for reference staff to find answers to infrequently asked difficult questions. The Reference Expert was built using INMAGIC version 7.1 free text indexing software and employs a worm disc for storage. Describes the file structure of records in the system, staff response, and problems encountered
  13. Slutsky, B.: Communicating science to the public : an address to non-science librarians (1993) 0.01 
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    Abstract
    Describes problems involved in the complex process of scientific communication, caused of science illiteracy, and possible remedies of the problem. The autor encouraged the audience to become science literate by reading popular science literature, watching science programs on television and visiting science museums but to be aware of factors contributing to science illiteracy in the various media
  14. Weckert, J.; Ferguson, S.: Ethics, reference librarians and expert systems (1993) 0.01 
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    Abstract
    The issue of whether or not a librarian should attempt to answer all requests for information, regardless of the use to which the information may be put, is a vexed one. This paper discusses the issue in the context of expert systems in reference work, and suggests that the need for the reference librarian to use discretion has implications for expert system development. It examines the role of the reference librarian, discusses the cases for and against answering all requests for information, outlines the behaviour of expert systems in reference, and discusses possible problems and solutions
  15. Hardwick, D.: Electronic public information provision on the eve of revolution? (1994) 0.01 
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    Abstract
    Discusses the various issues, pressures and problems facing those information workers involved in setting up a new electronic public information systems. These include: standards, open systems and information technology strategies; user expectations; exchange and cooperation; information expertise; finding the right location; technology; sources of information; and resources. Describes the Society of Public Information Networks (SPIN), an organization created to represent the interests of all local authorities involved in Electronic Public Information technologies such as audiotex, multimedia and cable, and outlines its aims and objectives. Warns of the risks of neglecting the provision of public information
  16. Richardson, J.V.: Knowledge-based systems for general reference work : applications, problems, and progress (1995) 0.01 
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  17. Ertel, M.: Brave New World : what a working librarian should know about living on the Internet (1995) 0.01 
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    Abstract
    The Internet is having a great impact not only on how librarians work but on how they deal with the organizations and/or sources who provide the information. Examines problems associated with dealing with the Internet: how can relevant information be located; how can the quality of the source be validated; what costs are acceptable; and what resource is there if the information is defective. Offers advice on the use of the Internet
  18. Head, M.C.; Marcella, R.: ¬A testing question : the quality of reference services in Scottish public libraries (1993) 0.01 
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    Abstract
    Discusses the results of an unobtrusive test of Scottish public library reference services, carried out by students of the School of Librarianship, Robert Gordon University, which indicate that, despite a marginal improvement on previous surveys, there is still cause for concern about the quality of response to enquiries. Major problems found include: little attempt to investigate information need; poorly formulated search strategies; failure to exploit fully on site resources; and lack of evaluation of client satisfaction
  19. Boye, M.: ¬The impact of CD-ROM on reference service (1996) 0.01 
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    Abstract
    Reports results of a questionnaire survey to assess the impact of CD-ROMs on reference information services in Ghanaian libraries, how they are being used, to what extent and their advantages and disadvantages. Concludes that, although CD-ROM appear to be beneficial to reference services, there are various problems in their use in information services in general. Notes the problem of limited user access to CD-ROMs caused by over protectiveness and lack of staff training
  20. Foote, J.B.; Harrison, M.M.; Watson, M.: Electronic library resources : navigating the maze (1997) 0.01 
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    Abstract
    With the availability of so many electronic databases in libraries today, patrons often have difficulty selecting the most appropriate resource. An examination of CD-ROM usage at Southern Illinois university at Carbondale shows that many students do not always select the best database for their research needs. Identifies database selection and searching problems. Recommends introductory workshops on electronic library resources to assist student in making better choices from the available CD-ROM databases

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