-
Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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- Abstract
- At California State University Long Beach Library, the bulit-in programming language of dBase 3 Plus, was used to create a menu-drive interface for an automated ready-reference file. An easy-to-use in-house database requiring no dBase experience eo access was created. The database and all necessary programs can be stored on one low density disc and readily be shared
- Source
- Reference services review. 22(1994) no.1, S.89-93
-
Tenopir, C.: Integrating electronic reference (1995)
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- Abstract
- Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources
- Date
- 25.11.1995 19:22:01
-
Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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- Date
- 10. 1.1999 17:22:49
-
Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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- Abstract
- Determines how bibliographic instruction in Canadian academic libraries is evolving to meet this need in the current dynamic environment. The survey data revealed that traditional content and delivery continues to be stressed. Technology is reportedly changing bibliographic instruction in positive ways, towards the teaching of critical evaluation and research strategies and incorporating more hand-on user training
- Source
- Canadian journal of information and library science. 22(1997) no.2, S.1-15
-
Yu, L.: Geographic information systems in library reference services : development and challenge (1998)
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- Date
- 17. 1.1999 13:50:22
- Footnote
- Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
-
Bates, M.E.: Finding the question behind the question (1998)
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- Abstract
- Discusses the art of the reference interview, suggesting that although it may be possible that the ability to conduct a good reference interview can only be learned through experience, there are some useful pointers that can help librarians hone their skills and identify possible problem areas: these are discussed. Points out that time invested in the primary reference interview is time that does not have to be spent later on when it turns out the client really wanted something different
- Date
- 22. 2.1999 19:19:54
-
Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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- Abstract
- Although assisting and advising have always been central to the role of the reference librarian, the nature of reference work has evolved as a result of the proliferation of electronic resources and their impact on information access. One consequence has been the growing importance of library training in reference work. Considers the place of cooperative teaching, electronic teaching, innovative reference services, reference services outside the library, networking technologies, organization of electronic information and organizational ethos
- Date
- 22. 5.1999 18:27:09
-
Gorman, P.: Information seeking of primary care physicians : conceptual models and empirical studies (1999)
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- Abstract
- As medical students, learning to do a Complete History and Physical is one of the first great challenges in the transition from being a classroom student to being a clinical trainee on the hospital wards. The Complete History and Physical, summarized in Table 1, is a highly structured, comprehensive data gathering exercise which combines open-ended interviewing techniques, letting the patient `tell the story' of his or her illness, with focused, orderly questioning about virtually every aspect of that patient's life which might have bearing on their health. A key feature of this procedure is that, with the exception of gender-specific questions such as an obstetric history in a man, every patient is asked every question, to ensure that the database is complete. Until it is committed to memory, many students work from a detailed list of questions, often many pages in length, based on recommended examples found in widely used textbooks (Walker & Hurst, 1976, Degowin & Degowin, 1976). This exhaustive initial data gathering activity is only the first step in the process. Once all the data have been collected and recorded, the student must organize and categorize the information into his or her Impression, a complete tabulation of the patient's health problems and possible explanations for them (Differential Diagnosis).
- Date
- 22. 3.2002 9:42:19
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Maule, R.W.: ¬A state telecommunications architecture for technology transfer (1994)
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- Abstract
- Examines start-up operations of a videotex information service to transfer technical data from state and federal research laboratories to business and industry, state agencies, county government and community groups. Evaluates the demand for information, service operations, factors affecting adoption of the service including promotional and training efforts, and resource integration across cooperative state and national agencies
-
Meer, P.F.V.; Rike, G.E.: Multimedia: meeting the demand for user education with a self instructional tutorial (1996)
0.03
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-
Swah, G.; Marsland, G.: Current trends in the use of the public library information centre (1994)
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- Abstract
- Asserts that UK public libraries are now busier than ever and are facing higher public expectations of the services on offer. Explores some of the possible reasons for this. Government initiatives including the Citizen's Charter, as well as fundamental changes in all areas of the education systems, are highlighted as being major contributions to the changes in usage. The introduction of the National Curriculum, the impact of open learning courses and reduced personal and instituional spending power within academic libraries have prompted both teachers and students to turn in increasing numbers to the public reference library. Discusses some of the implications for the management of theses services and outlines some possible strategies for the future
- Source
- Library management. 15(1994) no.6, S.20-22
-
Kaplowitz, J.; Contini, J.: Computer-assisted instruction : is it an option for bibliographic instruction in large undergraduate survey classes? (1998)
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- Abstract
- Describes how librarians at the Louise M. Darling Biomedical Library, California University Los Angeles (UCLA), developed a library user training programme, based on computer assisted instruction, for the 800 to 900 undergraduate biology students per year who enrol in the department's basic, compulsory, introductory course. Compares the effectiveness of computer assisted instruction with the lecture method, using a range of techniques, including a follow up survey. Concludes that computer assisted instruction in combination with the laboratory manual is an effective and user friendly way of offering user training
- Date
- 13. 7.1998 22:01:14
-
Shaw, D.: Challenges of information technology in improving information services (1997)
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- Abstract
- Reviews the significant changes in information technology over the last 50 years and considers the many implications for information services. The Internet, global access to distributed information sources, and remote users all present challenges to would-be providers of information services. As resources proliferate, the information professional must develop new methods for locating and accessing them: reliance on publishers and reviews is no longer sufficient. Information service providers can now serve more diverse clienteles, but must be aware of the greater range of information needs and styles of information seeking. The continuing challenge is to harness the information technologies to meet these needs
- Date
- 22. 2.1999 16:50:03
-
Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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- Abstract
- Almost 30 years ago, Taylor (1968) postulated that each information need moves along a continuum from the visceral need through the compromised need. The current study examines the final transition in this continuum: from formalized need (expressed in an explicit verbal statement) to compromised need (represented in the language of the retrieval system). This transition is primarily concerned with vocabulary: the searcher attempts to translate an explicit statement of need into a search term (or terms) that can be interpreted by the retrieval system. A few studies have empirically examined the match between the end-user searcher's formalized need and the compromised need (i.e., search terms). Markey (1984) compared the searcher's expressed topic (the formalized need, expressed in just a few words) and the search terms (the compromised need), and then went on to compare the search terms with the library catalog terms available for subject searching. She found that the search term matched or was a partial form of the expressed topic in 71% of the searches, and that over 75% of these searches matched a catalog term. Allen (1991) examined the relationship between logical reasoning ability and selection of search terms. He asked college students to read a magazine article (which could be seen as a very rich statement of the formalized need) and then to perform a search for articles on the same topic (expressing the compromised need).
- Date
- 22. 3.2002 8:54:11
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Marcella, R.; Baxter, G.: ¬The citizenship information needs of the UK public : the quest for representativeness in methodological approach (1999)
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- Abstract
- The Citizenship Information project investigates an area of growing significance and concern to public libraries in information service provision. Citizenship information and the role of information in helping the public to participate in the democratic process, in particular via electronic democracy, are at present highly significant issues, both for the information profession and for those involved in political life. Although there has been much comment on these and related concepts, there has been no attempt to gather evidence (positive or negative) as to the general public's interest in and need for citizenship information. Indeed, part of the project involved the attempt to achieve a better definition of citizenship information both in terms of the subject categories which it subsumes and of the respondents' perceptions of the kinds of information that might be connoted by the term. The researchers did not want to impose a definition on respondents but rather to develop and formalise one that would emerge from the data collected. This project seeks to investigate the extent to which members of the public in the UK have expressed or unexpressed needs for citizenship information, and to explore their preferred routes to the acquisition of such information. The project constitutes a piece of basic research, which would have implications for a range of information service providers. This paper reviews the theoretical and methodological approaches.
- Date
- 22. 3.2002 8:53:04
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Abad-Garcia, M.F.; Goncàlez-Teruel, A.; Sanjuan-Nebot, L.: Information needs of physicians at the University Clinic Hospital in Valencia-Spain (1999)
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- Abstract
- The study of information needs has been a subject of attention for library and information science professionals for more than four decades, and has led to the publication of a great amount of literature. Among the reasons that lead to this interest, we can mention, on the one hand, the utility that the results of this type of research have in improving mechanisms of providing information in the professional environment and, on the other hand, no less important, the recognition of problems in methodology which are revealed when studies which have already been reported are analysed (Gorman, 1995; Forsyte, et al., 1992). One of the reasons for this kind of research is, without doubt, the need to harmonise the potential that the new technologies offer for accessing and managing large quantities of information with the information needs of the users. Its objective is to provide appropriate information systems for each environment, in this case, the medical field (Timpka, et al., 1989; Forsyte, et al., 1992; Gorman, 1995; Gorman & Helfand 1995; Abad-Garcia, 1997).
- Date
- 22. 3.2002 9:43:33
- Source
- Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
-
Infield, N.: Dealing with disintermediators (1996)
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- Abstract
- Examines predictions that information technology will replace intermediaries, not only in the library and information field, but in financial services, travel, printing and publishing and many retail services, as providers of online databases increasingly aim their products at the end user. Argues to the contrary that the growth and complexity of these new services will in fact create more demand for trained information intermediaries; end users quickly grow tired of the often basic and repetitive tasks involved in using online services, and few of them are likely to have the skills or time for more sophisticated searching, which can only be acquired by training, frequent use, and keeping abreast of new relevant developments
-
White, M.D.: Questions in reference interviews (1998)
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- Abstract
- This article characterises the questioning behaviour in reference interviews preceding delegated online searches of bibliographic databases and relates it to questioning behaviour in other types of interviews/settings. With one exception, the unit of analysis is the question (N=610), not the interview. The author uses A.C. Graesser's typology of questions to analyse type of question and M.D. White's typology of information categories to determine the question's content objective; this is the first application of Graesser's typology to interview questions in any setting. Graesser's categories allow for a more subtle understanding of the kind of information need underlying a question. Comparisons are made between questions asked by the information specialist and those asked by the client. Findings show that the information specialist dominates the interview, about half the questions were verification questions and about 22% were judgemental questions or requests; all but four types of questions from Graesser's categories appeared in the interviews, but no new question types were discovered. Clients often phrase questions as requests. In content, both clients and information specialists focus on the subject and service requested, but the clients ask also about search strategy and output features. Both parties ask predominantly short-answer questions. Results are related to interface design for retrieval systems.
- Date
- 2.12.2005 14:48:22
-
Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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- Abstract
- Reports on the Southern California Online Users Group annual workshop, which broke all previous attendance records. The topic was 'Radical redesign of reference and research', and common threads among speakers included the need for a new reference/research model that will scale with future needs, and the now common standard of round the clock service availability. Print could become a secondary medium to digital data, primarily delivered over the Internet, and that information vendors be forced to change pricing structures. Librarians from public, corporate, and academic sectors have begun building Web sites around links to their own data and to other quality sites as a means of providing 24 hour services. Vendors might consider creating new price comparison services, or offering proce guarantees, to compete with this new phenomenon
- Date
- 22. 2.1999 18:08:25
-
Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998)
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- Date
- 22. 2.1999 19:29:43
- Footnote
- Übers. d. Titels: The influence of the librarian's behaviour on the effectiveness of reference services in Slovene public libraries
