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Herring, J.E.: Teaching information skills in schools (1996)
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Nahl, D.: Creating user-centered instructions for novice end-users (1999)
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Leckie, G.J.; Pettigrew, K.E.; Sylvain, C.: Modeling the information seeking of professionals : a general model derived from research on engineers, health care professionals, and lawyers (1996)
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Afolabi, M.: Application of diagnostic constructs to query negotiation in reference service (1996)
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Green, A.-M.; Davenport, E.: Putting new media in its place : the Edinburgh experience (1999)
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Nürnberger, A.: Datenbanken und Recherche : ein Handbuch für Journalisten und Dokumentaristen ; [über Archive, Dokumentationen und elektronische Datenbanken] (1993)
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Walsh, R.T.: Development of a community information service : the national capital area public access network (CapAccess) - a work in progress (1993)
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East, H.; Tilson, Y.: ¬The liberated enduser : developments in practice and policy for database provision to the academic community (1993)
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Reference services planning in the 90s (1994)
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- Enthält die Beiträge: VEANER, A.B.: Conflicts in value systems; FARIES, C.: Reference librarians in the information age: learning from the past to control the future; FORD, K.E.: Reference service in rural public libraries: issues and trends; PEASE, B. u. C. POWER: Reference services for off-campus students and faculty; ORGREN, C.F.: Cooperative reference service; SUMMERHILL, K.S.: The high cost of reference: the need to reassess services and service delivery; NOFSINGER, M.N. u. A.W. BOSCH: Roles of the head of reference: from the 1990s to the 21st century; TAYLOR, A.: Plan for service: professional and non-professional reference staff; FORCE, R.: Planning online reference services for the 90s; BOLIN, R.L.: The challange of CD-ROMs for libraries; SUMMERHILL, C.A.: The emerging national information infrastructure and reference services; POWELL, R.R. u. D. RABER: Education for reference/information service: a quantitative and qualitative analysis of basic reference courses; WEINGAND, D.E.: Competence and the new paradigm: continuing education of the reference staff; ENGELDINGER, E.A.: Improving reference: preliminary thoughts on a return to the classroom; BUNGE, C.A.: Evaluating reference services and reference personnel: questions and answers from the literature
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Reference services in the humanities (1994)
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Su, S.-F.; Lancaster, F.W.: Evaluation of expert systems in reference service applications (1995)
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Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996)
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Barry, C.: Information-seeking in an advanced IT culture : a case study (1997)
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Pelzer, N.L.; Wiese, W.H.; Leysen, J.M.: Library use and information-seeking behavior of veterinary medical students revisited in the electronic environment (1998)
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Marcella, R.; Baxter, G.: ¬The information needs and the information seeking behaviour of a national sample of the population in the United Kingdom, with special reference to needs related to citizenship (1999)
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Urquhart, C.J.: Using vignettes to diagnose information strategies : opportunities and possible problems for information use studies of health professionals (1999)
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Budzik, J.; Hammond, K.: Watson : anticipating and contextualizing information needs (1999)
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Giannini, T.: Rethinking the reference interview : from interpersonal communication to online information process (1999)
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Johnston, S.: Training for the information economy : a study of the information culture of a graduate business school (1999)
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Fabritius, H.: Triangulation as a multiperspective strategy in a qualitative study of information seeking behaviour of journalists (1999)
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