Search (88 results, page 1 of 5)

  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[1990 TO 2000}
  1. White, M.D.: Questions in reference interviews (1998) 0.10 
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    Abstract
    This article characterises the questioning behaviour in reference interviews preceding delegated online searches of bibliographic databases and relates it to questioning behaviour in other types of interviews/settings. With one exception, the unit of analysis is the question (N=610), not the interview. The author uses A.C. Graesser's typology of questions to analyse type of question and M.D. White's typology of information categories to determine the question's content objective; this is the first application of Graesser's typology to interview questions in any setting. Graesser's categories allow for a more subtle understanding of the kind of information need underlying a question. Comparisons are made between questions asked by the information specialist and those asked by the client. Findings show that the information specialist dominates the interview, about half the questions were verification questions and about 22% were judgemental questions or requests; all but four types of questions from Graesser's categories appeared in the interviews, but no new question types were discovered. Clients often phrase questions as requests. In content, both clients and information specialists focus on the subject and service requested, but the clients ask also about search strategy and output features. Both parties ask predominantly short-answer questions. Results are related to interface design for retrieval systems.
    Date
    2.12.2005 14:48:22
  2. White, M.D.; Abels, E.G.: Measuring service quality in special libraries : lessons from service marketing (1994) 0.04 
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  3. ¬The roles of reference librarians : today and tomorrow (1996) 0.04 
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    Content
    Enthält die Beiträge: MOORE, A.D.: Reference librarianship: 'It was the best of times, it was ...'; SHERRER, J.: Thriving in changing times: competencies for today's reference librarians; KONG, L.M.: Academic reference librarians: under the microscope; KELLER, S.G.: The secret power of community connections; VAUGHN, S.: One librarian's journey into a cyberspace career; DAWSON, A. u. K. de la PENA McCOOK: Trends affecting the roles of reference librarians; RETTIG, J.: Future reference - 'Sired by a hurricane, dam'd by an earthquake'; HINOJOSA, S.: Re-thinking reference - a true change?; JOLIVET, L.C. u. E.C. KNOWLES: Rethinking the eurocentric library workplace: a multi-faceted process; BERGER, C.: Reference service: a thing of the past?; SUTTON, S.A.: Future service models and the convergence of functions: the reference librarian as technician, author and consultant; STRONG, G.E.: Toward a vitual future; RATCLIFFE, F.W.: The Follett Report: a blueprint for library / information provision in British universities; BEVIS, M.D.: ERIC on CD-ROM and RIE: a comparison of search results and user satisfaction
  4. Reference services in the humanities (1994) 0.03 
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    Content
    Enthält die Beiträge: HUJSAK, M.D.: Craft information sources; LAYNE, S.S.: Artists, arthistorians, and visual art information; MEHR, L.H. u. S. ARCHER: Stand and deliver: providing research and reference assistance at the Margaret Herrick Library of the Academy of Motion Picture Arts and Sciences; GOTTLIEB, J.: Reference service for performing musicians: understanding and meeting their needs; STEBELMAN, S.: Vocabulay control and the humanities: a case study of the MLA International Bibliography; ROBERTS, K.: Reference referral: public library humanities questions in California's reference network; KING, J.B.: History research into the 21st century; YOUNG, M.L. u. D.L. DOOLITTLE: The halt of stereotyping: when does the American Indian enter the mainstream?; BUCK, R.M.: For suppression and fear - 'See librarian': censorship of the arts and humanities in libraries; CASE, B. u. Y. Xu: Access to special collections in the humanities: who's guarding the gates and whys?; PLUM, T. u. T.N. SMALLEY: Research as repatriation; KAHN, D.: Performing by the book: library resources for theatre artists; BURNETTE, M., C.M. GILLIS u. M. COCHRAN: The humanist and the library: promoting new scholarship through collaborative interaction between humanists and librarians; WILLARD, L.C.: The library yet to come; JOHNSON, W.G.: The need for a value-based reference policy: John Rawls at the reference desk
  5. Metz, A.: Community service : a bibliography (1996) 0.02 
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    Date
    17.10.1996 14:22:33
  6. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.02 
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    Date
    27.12.2015 18:22:38
  7. Curzon, S.C.: Managing the interview (1995) 0.02 
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    Footnote
    Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
  8. Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994) 0.02 
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    Source
    Bertelsmann Briefe. 1994, H.131, S.22-25
  9. Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993) 0.02 
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    Source
    Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
  10. Layne, S.S.: Artists, art historians, and visual art information (1994) 0.02 
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    Source
    Reference librarian. 1994, no.47, S.22-36
  11. Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996) 0.02 
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    Date
    21. 9.1996 16:03:22
  12. Bryson, J.: Managing information services : an integrated approach (1997) 0.02 
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    Date
    31.12.1998 22:01:11
  13. Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997) 0.02 
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    Date
    31.12.1998 22:14:52
  14. MIKUM: ein Versuch mit Klein- und Mittelunternehmen (1993) 0.01 
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    Source
    Cogito. 9(1993) H.4, S.22-25
  15. Malan, C.: Personal strategies in reference work (1992) 0.01 
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    Source
    Cape librarian. 36(1992) no.10, S.22-23
  16. Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990) 0.01 
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    Date
    21. 3.2008 13:22:03
  17. Rader, H.B.: Library orientation and instruction - 1993 (1994) 0.01 
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    Source
    Reference services review. 22(1994) no.4, S.81-
  18. Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995) 0.01 
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    Footnote
    Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
  19. ¬The reference assessment manual (1995) 0.01 
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    Footnote
    Rez. in: College and research libraries. 57(1996) no.3, S.307-308 (M. Crist); Journal of academic librarianship 22(1996) no.4, S.314 (D. Ettinger)
  20. Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997) 0.01 
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    Date
    22. 2.1997 19:40:31

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