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Virtuelle Bibliothekarin bei der Hamburger Staatsbibliothek (2005)
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Hermelbracht, A.; Senst, E.: Ideen für innovative Serviceangebote von Universitätsbibliotheken : Ergebnisse der Ideengenerierungsphase im Rahmen des ProSeBiCA-Projektes an der Universität Bielefeld (2005)
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Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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Nilges, A.: Informationskompetenz zwischen Strategie und Realität : Erfahrungen aus Nordrhein-Westfalen (2009)
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"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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St. Clair, G.: Beyond degrees : professional learning for knowledge services (2003)
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Covert and overt : recollecting and connecting intelligence service and information science (2005)
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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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