Search (128 results, page 1 of 7)

  • × theme_ss:"Informationsdienstleistungen"
  • × year_i:[2000 TO 2010}
  1. Pomerantz, J.; Nicholson, S.; Belanger, Y.; Lankes, R.D.: ¬The current state of digital reference : validation of a general digital reference model through a survey of digital reference services (2004) 0.05 
    0.04698408 = product of:
  0.16444427 = sum of:
    0.04461906 = weight(_text_:processing in 2562) [ClassicSimilarity], result of:
      0.04461906 = score(doc=2562,freq=2.0), product of:
        0.1662677 = queryWeight, product of:
          4.048147 = idf(docFreq=2097, maxDocs=44218)
          0.04107254 = queryNorm
        0.26835677 = fieldWeight in 2562, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.048147 = idf(docFreq=2097, maxDocs=44218)
          0.046875 = fieldNorm(doc=2562)
    0.119825214 = weight(_text_:digital in 2562) [ClassicSimilarity], result of:
      0.119825214 = score(doc=2562,freq=16.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.7396035 = fieldWeight in 2562, product of:
          4.0 = tf(freq=16.0), with freq of:
            16.0 = termFreq=16.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.046875 = fieldNorm(doc=2562)
  0.2857143 = coord(2/7)
    Abstract
    This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state-of-the-art in digital reference as of late 2001- early 2002, and validates the general process model of asynchronous digital reference.
    Source
    Information processing and management. 40(2004) no.2, S.347-363
  2. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.04 
    0.044997256 = product of:
  0.15749039 = sum of:
    0.11297229 = weight(_text_:digital in 5649) [ClassicSimilarity], result of:
      0.11297229 = score(doc=5649,freq=2.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.69730484 = fieldWeight in 5649, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.125 = fieldNorm(doc=5649)
    0.044518095 = product of:
      0.08903619 = sum of:
        0.08903619 = weight(_text_:22 in 5649) [ClassicSimilarity], result of:
          0.08903619 = score(doc=5649,freq=2.0), product of:
            0.14382903 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04107254 = queryNorm
            0.61904186 = fieldWeight in 5649, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.125 = fieldNorm(doc=5649)
      0.5 = coord(1/2)
  0.2857143 = coord(2/7)
    Date
    20. 4.2002 17:30:22
  3. Fry, J.: Scholarly research and information practices : a domain analytic approach (2006) 0.03 
    0.033178385 = product of:
  0.11612435 = sum of:
    0.03718255 = weight(_text_:processing in 969) [ClassicSimilarity], result of:
      0.03718255 = score(doc=969,freq=2.0), product of:
        0.1662677 = queryWeight, product of:
          4.048147 = idf(docFreq=2097, maxDocs=44218)
          0.04107254 = queryNorm
        0.22363065 = fieldWeight in 969, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.048147 = idf(docFreq=2097, maxDocs=44218)
          0.0390625 = fieldNorm(doc=969)
    0.07894179 = weight(_text_:digital in 969) [ClassicSimilarity], result of:
      0.07894179 = score(doc=969,freq=10.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.4872566 = fieldWeight in 969, product of:
          3.1622777 = tf(freq=10.0), with freq of:
            10.0 = termFreq=10.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0390625 = fieldNorm(doc=969)
  0.2857143 = coord(2/7)
    Abstract
    This paper deals with information needs, seeking, searching, and uses within scholarly communities by introducing theory from the field of science and technology studies. In particular it contributes to the domain-analytic approach in information science by showing that Whitley's theory of 'mutual dependence' and 'task uncertainty' can be used as an explanatory framework in understanding similarity and difference in information practices across intellectual fields. Based on qualitative case studies of three specialist scholarly communities across the physical sciences, applied sciences, social sciences and arts and humanities, this paper extends Whitley's theory into the realm of information communication technologies. The paper adopts a holistic approach to information practices by recognising the interrelationship between the traditions of informal and formal scientific communication and how it shapes digital outcomes across intellectual fields. The findings show that communities inhabiting fields with a high degree of 'mutual dependence' coupled with a low degree of 'task uncertainty' are adept at coordinating and controlling channels of communication and will readily co-produce field-based digital information resources, whereas communities that inhabit fields characterised by the opposite cultural configuration, a low degree of 'mutual dependence' coupled with a high degree of 'task uncertainty', are less successful in commanding control over channels of communication and are less concerned with co-producing field-based digital resources and integrating them into their epistemic and social structures. These findings have implications for the culturally sensitive development and provision of academic digital resources such as digital libraries and web-based subject portals.
    Source
    Information processing and management. 42(2006) no.1, S.299-316
  4. Nicholas, D.; Huntington, P.; Jamali, H.R.; Rowlands, I.; Fieldhouse, M.: Student digital information-seeking behaviour in context (2009) 0.03 
    0.025734844 = product of:
  0.09007195 = sum of:
    0.07337766 = weight(_text_:digital in 2680) [ClassicSimilarity], result of:
      0.07337766 = score(doc=2680,freq=6.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.4529128 = fieldWeight in 2680, product of:
          2.4494898 = tf(freq=6.0), with freq of:
            6.0 = termFreq=6.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.046875 = fieldNorm(doc=2680)
    0.016694285 = product of:
      0.03338857 = sum of:
        0.03338857 = weight(_text_:22 in 2680) [ClassicSimilarity], result of:
          0.03338857 = score(doc=2680,freq=2.0), product of:
            0.14382903 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04107254 = queryNorm
            0.23214069 = fieldWeight in 2680, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046875 = fieldNorm(doc=2680)
      0.5 = coord(1/2)
  0.2857143 = coord(2/7)
    Abstract
    Purpose - This study provides evidence on the actual information-seeking behaviour of students in a digital scholarly environment, not what they thought they did. It also compares student information-seeking behaviour with that of other academic communities, and, in some cases, for practitioners. Design/methodology/approach - Data were gathered as part of CIBER's ongoing Virtual Scholar programme. In particular log data from two digital journals libraries, Blackwell Synergy and OhioLINK, and one e-book collection (Oxford Scholarship Online) are utilized. Findings - The study showed a distinctive form of information-seeking behaviour associated with students and differences between them and other members of the academic community. For example, students constituted the biggest users in terms of sessions and pages viewed, and they were more likely to undertake longer online sessions. Undergraduates and postgraduates were the most likely users of library links to access scholarly databases, suggesting an important "hot link" role for libraries. Originality/value - Few studies have focused on the actual (rather than perceived) information-seeking behaviour of students. The study fills that gap.
    Date
    23. 2.2009 17:22:41
  5. Lüdtke, H.: Secret Patrons, Invisible Users : Digital Reference @ Your Library: Fundstücke einer nicht nur virtuellen Erkundung in den USA (2004) 0.03 
    0.025535632 = product of:
  0.089374706 = sum of:
    0.06989804 = weight(_text_:digital in 2295) [ClassicSimilarity], result of:
      0.06989804 = score(doc=2295,freq=4.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.43143538 = fieldWeight in 2295, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0546875 = fieldNorm(doc=2295)
    0.019476667 = product of:
      0.038953334 = sum of:
        0.038953334 = weight(_text_:22 in 2295) [ClassicSimilarity], result of:
          0.038953334 = score(doc=2295,freq=2.0), product of:
            0.14382903 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04107254 = queryNorm
            0.2708308 = fieldWeight in 2295, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0546875 = fieldNorm(doc=2295)
      0.5 = coord(1/2)
  0.2857143 = coord(2/7)
    Date
    22. 3.2004 14:50:05
    Footnote
    Mit einer Zusammenstellung: Facets of Quality for Digital reference"
  6. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.02 
    0.0214457 = product of:
  0.07505995 = sum of:
    0.061148047 = weight(_text_:digital in 1883) [ClassicSimilarity], result of:
      0.061148047 = score(doc=1883,freq=6.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.37742734 = fieldWeight in 1883, product of:
          2.4494898 = tf(freq=6.0), with freq of:
            6.0 = termFreq=6.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0390625 = fieldNorm(doc=1883)
    0.013911906 = product of:
      0.027823811 = sum of:
        0.027823811 = weight(_text_:22 in 1883) [ClassicSimilarity], result of:
          0.027823811 = score(doc=1883,freq=2.0), product of:
            0.14382903 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04107254 = queryNorm
            0.19345059 = fieldWeight in 1883, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=1883)
      0.5 = coord(1/2)
  0.2857143 = coord(2/7)
    Content
    Bibliotheken befinden sich weltweit im Wandel. Der allgemeine Trend, Informationen in zunehmendem Maße (oder gar ausschließlich) aus dem Internet zu beziehen, hat Konsequenzen für die Konzeption des bibliothekarischen Informationsdienstes. Viele Bibliotheken bieten bereits einen digitalen Auskunftsdienst an. Zumeist wird dieser jedoch von einzelnen Bibliotheken bereitgestellt, die dadurch auf synergetische Effekte und Vorteile durch Zusammenarbeit verzichten. Abhilfe schaffen Informationsverbünde, in denen mehrere Bibliotheken arbeitsteilig digitalen Auskunftsdienst anbieten. Die Autorin Sonja Härkönen gibt einen Überblick über die Entwicklung solcher Digital Reference Konsortien in den USA, klärt die Begrifflichkeiten und stellt die verschiedenen Formen des Digital Reference Service vor. Darauf aufbauend diskutiert sie anhand von Praxisbeispielen die Vor- und Nachteile verschiedener konzeptioneller Modelle. Organisatorische und strukturelle Anregungen mit Blick auf das Bibliothekssystem in Deutschland zum Aufbau von kooperativen digitalen Auskunftsdiensten runden die vorliegende Untersuchung ab. Das Buch richtet sich an Entscheidungsträger in Bibliotheken und Verbänden, sowie an Projektmitarbeiter und -manager, die sich mit dem Thema des digitalen Auskunftsdienstes befassen.
    Date
    22. 8.2009 19:50:27
  7. Chowdhury, G.G.: Digital libraries and reference services : present and future (2002) 0.02 
    0.01818426 = product of:
  0.12728982 = sum of:
    0.12728982 = weight(_text_:digital in 4466) [ClassicSimilarity], result of:
      0.12728982 = score(doc=4466,freq=26.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.7856777 = fieldWeight in 4466, product of:
          5.0990195 = tf(freq=26.0), with freq of:
            26.0 = termFreq=26.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0390625 = fieldNorm(doc=4466)
  0.14285715 = coord(1/7)
    Abstract
    Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information need(s) of the user. Since the Web and digital libraries are meant for providing direct access to information sources and services without the intervention of human intermediaries, the pertinent question that appears is whether we need reference services in digital libraries, and, if so, how best to offer such services. Current digital libraries focus more on access to, and retrieval of, digital information, and hardly lay emphasis on the service aspects. This may have been caused by the narrower definitions of digital libraries formulated by digital library researchers. This paper looks at the current state of research in personalised information services in digital libraries. It first analyses some representative definitions of digital libraries in order to establish the need for personalised services. It then provides a brief overview of the various online reference and information services currently available on the Web. The paper also briefly reviews digital library research that specifically focuses on the personalisation of digital libraries and the provision of digital reference and information services. Finally, the paper proposes some new areas of research that may be undertaken to improve the provision of personalised information services in digital libraries.
  8. Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 0.02 
    0.017612621 = product of:
  0.12328834 = sum of:
    0.12328834 = weight(_text_:techniques in 4594) [ClassicSimilarity], result of:
      0.12328834 = score(doc=4594,freq=2.0), product of:
        0.18093403 = queryWeight, product of:
          4.405231 = idf(docFreq=1467, maxDocs=44218)
          0.04107254 = queryNorm
        0.6813994 = fieldWeight in 4594, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.405231 = idf(docFreq=1467, maxDocs=44218)
          0.109375 = fieldNorm(doc=4594)
  0.14285715 = coord(1/7)
  9. Lankes, R.D.: ¬The digital reference research agenda (2004) 0.02 
    0.017295279 = product of:
  0.12106695 = sum of:
    0.12106695 = weight(_text_:digital in 2177) [ClassicSimilarity], result of:
      0.12106695 = score(doc=2177,freq=12.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.74726796 = fieldWeight in 2177, product of:
          3.4641016 = tf(freq=12.0), with freq of:
            12.0 = termFreq=12.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0546875 = fieldNorm(doc=2177)
  0.14285715 = coord(1/7)
    Abstract
    A research agenda for the study of digital reference is presented. The agenda stems from a research symposium held at Harvard University, Boston, Massachusetts in August 2002. The agenda defines digital reference as "the use of human intermediation to answer questions in a digital environment." The agenda also proposes the central research question in digital reference: "How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?" The definition and question are used to outline a research agenda centered an how the exploration of digital reference relates to other fields of inquiry.
  10. Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009) 0.02 
    0.01687397 = product of:
  0.059058897 = sum of:
    0.042364612 = weight(_text_:digital in 3022) [ClassicSimilarity], result of:
      0.042364612 = score(doc=3022,freq=2.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.26148933 = fieldWeight in 3022, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.046875 = fieldNorm(doc=3022)
    0.016694285 = product of:
      0.03338857 = sum of:
        0.03338857 = weight(_text_:22 in 3022) [ClassicSimilarity], result of:
          0.03338857 = score(doc=3022,freq=2.0), product of:
            0.14382903 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04107254 = queryNorm
            0.23214069 = fieldWeight in 3022, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046875 = fieldNorm(doc=3022)
      0.5 = coord(1/2)
  0.2857143 = coord(2/7)
    Abstract
    Zentrale Erwerbung von wissenschaftlichen Informationsressourcen im Netz der virtuellen Hybridbibliothek der Max-Planck-Gesellschaft »Excellent Information Services for Excellent Research« ist das Motto der Anfang 2007 gegründeten Max Planck Digital Library (MPDL). Diese ambitionierte Leitlinie würdigt die Relevanz eines modernen wissenschaftlichen Informationsmanagements für eine exzellente Spitzenforschung. Mit Gründung der MPDL wurde in der Max-Planck-Gesellschaft (MPG) ein entscheidender Schritt zur zentralen Unterstützung eines bisher weitgehend dezentralen Informationsversorgungsnetzes gegangen. Die Entscheidung zu einer Kombination aus zentraler und dezentraler Informationsversorgung trägt den Veränderungen Rechnung, die sich durch die Möglichkeiten der digitalen Welt ergeben haben. Intention der Neugründung ist jedoch nicht, ein unter der Prämisse der Institutsautonomie etabliertes, wohl durchdachtes Literatur- und Informationsversorgungssystem sukzessive durch eine zentrale Einheit abzulösen, sondern gemäß der Maxime der Subsidiarität Stärken von dezentralen und von zentralen Einheiten zu einem effizienten Gesamtsystem zu ergänzen. Der vorliegende Artikel skizziert das Netz der Informationsversorgung in der MPG mit dem Schwerpunkt auf der Versorgung mit elektronischen Medien des institutsübergreifenden Bedarfs. Dieser Schwerpunkt kennzeichnet eines der Hauptarbeitsfelder der MPDL, deren weitere Services und Arbeitsfelder kontextgebunden und ausgewählt vorgestellt werden sollen?
    Date
    22. 7.2009 13:40:29
  11. Davies, C.: Finding and knowing : the psychology of digital information use (2003) 0.02 
    0.0161389 = product of:
  0.11297229 = sum of:
    0.11297229 = weight(_text_:digital in 6960) [ClassicSimilarity], result of:
      0.11297229 = score(doc=6960,freq=2.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.69730484 = fieldWeight in 6960, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.125 = fieldNorm(doc=6960)
  0.14285715 = coord(1/7)
  12. Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 0.02 
    0.016107209 = product of:
  0.05637523 = sum of:
    0.029956304 = weight(_text_:digital in 2230) [ClassicSimilarity], result of:
      0.029956304 = score(doc=2230,freq=4.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.18490088 = fieldWeight in 2230, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0234375 = fieldNorm(doc=2230)
    0.026418928 = weight(_text_:techniques in 2230) [ClassicSimilarity], result of:
      0.026418928 = score(doc=2230,freq=2.0), product of:
        0.18093403 = queryWeight, product of:
          4.405231 = idf(docFreq=1467, maxDocs=44218)
          0.04107254 = queryNorm
        0.14601415 = fieldWeight in 2230, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          4.405231 = idf(docFreq=1467, maxDocs=44218)
          0.0234375 = fieldNorm(doc=2230)
  0.2857143 = coord(2/7)
    Footnote
    Other recent works in this field include Marc Meola and Sam Stormont's 2002 "how to do it manual" for starting and operating live reference services, and Anne Grodzins Lipow's 2003 "handbook" for virtual reference librarians (Meola & Stormont, 2002; Lipow, 2003). As with Ronan's book, each of these is targeted toward librarians who are considering offering live interactive online reference services as part of a digital library presence. While Meola and Stormont provide extensive guidance an adapting chat services to specific staffing configurations and Lipow focuses more deeply an developing staff skills for the chat reference interaction, Ronan's book offers the most comprehensive overview for analyzing and selecting among chat reference software choices. Ronan's first two Chapters are focused an software choices. Chapter 1 describes "basic" software such as Internet Relay Chat (IRC), MOO, instant messaging, and Web-based chat, while Chapter 2 covers "advanced" options such as online distance education courseware and Web-based call center software. In Chapter 3, Ronan discusses the audience for chat reference services. Chapter 4 concerns the criteria for selecting "real time software" appropriate for the library and its users. Chapter 5 explores staffing models of all types, from recruitment of regular staff to work extra hours to outsourcing of chat reference work among vendors, consortia, and independent contractors.
    Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
    Overall, Ronan's book serves as an excellent guide for librarians interested in launching chat reference services and provides a particularly comprehensive overview of software and considerations for selection and expansion. However, the strong focus an basic hands-on setup, administration, and management may limit the appeal of the book for other readers interested in exploring issues of chat reference service in a larger context-such as whether library schools are adequately preparing the next generation of librarians to function in this new virtual environment, or whether the volume of chat reference traffic sufficiently justifies a refocusing of resources and staffing from e-mail, telephone, and face-to-face service points, especially in a 24/7 context. As chat reference moves beyond text into voice and video, and as the current chat start-ups either disappear or become strongly integrated within digital libraries, there will be a continuing need for writers such as Ronan to move beyond the basics and guide us in considering the next steps and the transformations that online reference services are both creating and reflecting within our libraries and the larger society."
  13. Limberg, L.; Alexandersson, M.: Learning and information seeking (2009) 0.02 
    0.01570807 = product of:
  0.054978244 = sum of:
    0.03530384 = weight(_text_:digital in 3838) [ClassicSimilarity], result of:
      0.03530384 = score(doc=3838,freq=2.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.21790776 = fieldWeight in 3838, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0390625 = fieldNorm(doc=3838)
    0.019674404 = product of:
      0.039348807 = sum of:
        0.039348807 = weight(_text_:22 in 3838) [ClassicSimilarity], result of:
          0.039348807 = score(doc=3838,freq=4.0), product of:
            0.14382903 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04107254 = queryNorm
            0.27358043 = fieldWeight in 3838, product of:
              2.0 = tf(freq=4.0), with freq of:
                4.0 = termFreq=4.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=3838)
      0.5 = coord(1/2)
  0.2857143 = coord(2/7)
    Abstract
    The purpose of this entry is to present and analyze the relationship between learning and information seeking. The analysis draws on research studies on information seeking set in educational contexts and is framed in theories of learning, mainly constructivism. Themes of the entry are based on five dimensions of the relationship between learning and information seeking: 1) seeking information for learning purposes; 2) learning information seeking; 3) teaching information seeking; 4) learning from information; and 5) reshaping conditions for information seeking and learning through information and communications technologies (ICTs). Conclusions are that the fields of learning and information seeking draw nearer to one another partly due to educational ideas based in constructivism and partly due to the development of digital tools that reshape conditions for learning in postmodern society. This development contributes to the transformation of the professional role of librarians, implying an emphasis on the pedagogical aspects of the profession. Future prospects for information seeking research and practice linked to learning may involve strengthened interests in the cognitive authority and expertise of information as well as information sharing through communicative interaction.
    Date
    27. 8.2011 14:22:22
  14. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.01 
    0.014061642 = product of:
  0.049215745 = sum of:
    0.03530384 = weight(_text_:digital in 4207) [ClassicSimilarity], result of:
      0.03530384 = score(doc=4207,freq=2.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.21790776 = fieldWeight in 4207, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0390625 = fieldNorm(doc=4207)
    0.013911906 = product of:
      0.027823811 = sum of:
        0.027823811 = weight(_text_:22 in 4207) [ClassicSimilarity], result of:
          0.027823811 = score(doc=4207,freq=2.0), product of:
            0.14382903 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04107254 = queryNorm
            0.19345059 = fieldWeight in 4207, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=4207)
      0.5 = coord(1/2)
  0.2857143 = coord(2/7)
    Abstract
    Die Weiten des Internet tendieren ins Unendliche - kaum etwas, was dort nicht vorhanden zu sein scheint. Google rühmt sich, dass jetzt die Suche auf über acht Milliarden Websites möglich ist und hat mit dem Einscannen der Bestände von US-amerikanischen und englischen Bibliotheken schon das nächste größere Projekt in Angriff genommen. Auch Microsoft schickt sich an, eine ernstzunehmende Konkurrenz in Sachen Internetrecherche zu werden. Hinzu kommt, dass das Internet eine immer größere Nutzung erfährt, 2004 lag diese bei 55,3 Prozent der Bevölkerung ab 14 Jahren - doch das alles heißt nicht, dass die Nutzer 3 im Gegenzug auch immer bessere Recherchefähigkeiten aufweisen. Es vergeht kein Tag, an dem im Informationsdienst von Bibliotheken nicht der Satz »Im Internet habe ich schon geguckt, dafind ich nix!« fällt. 100.000 Treffer zu einer Suchanfrage zu erhalten ist nicht die Kunst, aber fünf relevante Treffer zu erhalten, die noch dazu einer kritischen Bewertung standhalten (Stichwort »Information Literacy«), das bedarf eines professionellen Informationsvermittlers - eines Bibliothekars! Noch nie waren so viele Nutzer im Netz und zugleich so viele so unzufrieden. Wäre es nicht Aufgabe der Bibliotheken diese (potenziellen) Kunden aufzufangen, bevor sie in den Weiten des Internet verloren gehen? Dieses Auffangnetz existiert bereits - bekannt als Digital Reference Service, gebündelt durch die Funktionen, die das Web Contact Center bereit hält.
    Date
    22. 9.2005 20:50:31
  15. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01 
    0.013264814 = product of:
  0.046426848 = sum of:
    0.039470896 = weight(_text_:digital in 3992) [ClassicSimilarity], result of:
      0.039470896 = score(doc=3992,freq=10.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.2436283 = fieldWeight in 3992, product of:
          3.1622777 = tf(freq=10.0), with freq of:
            10.0 = termFreq=10.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.01953125 = fieldNorm(doc=3992)
    0.006955953 = product of:
      0.013911906 = sum of:
        0.013911906 = weight(_text_:22 in 3992) [ClassicSimilarity], result of:
          0.013911906 = score(doc=3992,freq=2.0), product of:
            0.14382903 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.04107254 = queryNorm
            0.09672529 = fieldWeight in 3992, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.01953125 = fieldNorm(doc=3992)
      0.5 = coord(1/2)
  0.2857143 = coord(2/7)
    Date
    22. 3.2004 14:46:50
    Footnote
    Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)
  16. Lewis, K.M.; DeGroote, S.L.: Digital reference access points : an analysis of usage (2008) 0.01 
    0.012353771 = product of:
  0.08647639 = sum of:
    0.08647639 = weight(_text_:digital in 551) [ClassicSimilarity], result of:
      0.08647639 = score(doc=551,freq=12.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.5337628 = fieldWeight in 551, product of:
          3.4641016 = tf(freq=12.0), with freq of:
            12.0 = termFreq=12.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.0390625 = fieldNorm(doc=551)
  0.14285715 = coord(1/7)
    Abstract
    Purpose - The purpose of this paper is to show how an academic library added access points to its digital reference service outside its traditional library web pages (e.g. online catalog, subscription databases). It seeks to determine whether, how, and to what extent these access points were used by patrons. Design/methodology/approach - Almost 1,200 chat, e-mail, and instant message digital reference transactions were examined. The data collected included: status of user; format by which questions were submitted (chat, e-mail, IM); subject area of the question; type of question, and the access point from which the patron submitted the question. The data were analyzed using SPSS statistical software. Findings - Patrons used the access points in external resources over 25 per cent of the time. They took advantage of the access points as their research needs arose. An increase in the amount of reference transactions received was observed after the addition of the external access points. Practical implications - This study may be useful in planning, administering, and staffing digital reference services. Originality/value - This is currently the only comprehensive study that has examined digital reference transactions in multiple formats, the correlation between access point and information need, and the impact of adding access points to digital reference in external resources.
  17. Lankes, R.D.; Collins, J.W.; Kasowitz, A.S.: Digital reference service in the new millennium : planning, management, and evaluation (2000) 0.01 
    0.012104175 = product of:
  0.084729224 = sum of:
    0.084729224 = weight(_text_:digital in 5713) [ClassicSimilarity], result of:
      0.084729224 = score(doc=5713,freq=2.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.52297866 = fieldWeight in 5713, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.09375 = fieldNorm(doc=5713)
  0.14285715 = coord(1/7)
  18. Kashyap, V.; Sheth, A.: Information brokering across heterogeneous digital data : a metadata-based approach (2000) 0.01 
    0.012104175 = product of:
  0.084729224 = sum of:
    0.084729224 = weight(_text_:digital in 6390) [ClassicSimilarity], result of:
      0.084729224 = score(doc=6390,freq=2.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.52297866 = fieldWeight in 6390, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.09375 = fieldNorm(doc=6390)
  0.14285715 = coord(1/7)
  19. Palmer, C.L.: Scholarly work and the shaping of digital access (2005) 0.01 
    0.012104175 = product of:
  0.084729224 = sum of:
    0.084729224 = weight(_text_:digital in 4230) [ClassicSimilarity], result of:
      0.084729224 = score(doc=4230,freq=8.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.52297866 = fieldWeight in 4230, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.046875 = fieldNorm(doc=4230)
  0.14285715 = coord(1/7)
    Abstract
    In the cycle of scholarly communication, scholars play the role of both consumer and contributor of intellectual works within the stores of recorded knowledge. In the digital environment scholars are seeking and using information in new ways and generating new types of scholarly products, many of which are specialized resources for access to research information. These practices have important implications for the collection and organization of digital access resources. Drawing on a series of qualitative studies investigating the information work of scientists and humanities scholars, specific information seeking activities influenced by the Internet and two general modes of information access evident in research practice are identified in this article. These conceptual modes of access are examined in relation to the digital access resources currently being developed by researchers in the humanities and neuroscience. Scholars' modes of access and their "working" and "implicit" assemblages of information represent what researchers actually do when gathering and working with research materials and therefore provide a useful framework for the collection and organization of access resources in research libraries.
  20. Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004) 0.01 
    0.012104175 = product of:
  0.084729224 = sum of:
    0.084729224 = weight(_text_:digital in 747) [ClassicSimilarity], result of:
      0.084729224 = score(doc=747,freq=8.0), product of:
        0.16201277 = queryWeight, product of:
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.04107254 = queryNorm
        0.52297866 = fieldWeight in 747, product of:
          2.828427 = tf(freq=8.0), with freq of:
            8.0 = termFreq=8.0
          3.944552 = idf(docFreq=2326, maxDocs=44218)
          0.046875 = fieldNorm(doc=747)
  0.14285715 = coord(1/7)
    Abstract
    Reports on a small-scale experiment designed to assess the performance of the freely available digital reference services. Ten questions - five purely fact-finding, and five on the subject of political affairs - were submitted to three digital reference services (DRS), namely, AllExperts, Ask a Librarian, and UCLA E-Mail Reference Service. The findings show that DRS deliver generally accurate information although the time taken to do so varies both between services and within a particular service. The collaborative nature of such endeavours is also likely to continue as individual institutions seek to limit the expense they incur. Instructing users on how to find information independently has always been one of the hallmarks of academic reference services, and this has to be given priority in a digital environment.

Authors

Languages

  • e 81
  • d 46
  • s 1
  • More… Less…

Types

  • a 98
  • m 27
  • s 6
  • el 3
  • b 1
  • x 1
  • More… Less…

Themes

Subjects

Classifications