-
Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Pages
- S.815-836
- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
-
Bieletzki, C.; Roth, K.: Kommerzielle Online-Hosts und öffentliche Bibliotheken in Deutschland : Stand und Perspektiven der Zusammenarbeit (1998)
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- Pages
- S.109-114
- Source
- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
-
Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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- Source
- Journal of library administration. 22(1996) nos.2/3, S.111-121
-
Wan, R.: Reflections on malpractice of reference librarians (1994)
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- Abstract
- This paper explores the legal ramifications of malpractice among librarians and the possible impact on services due to fear of being sued. Findings from the author's informal Internet survey of reference librarians regarding the issue, as well as results from recent interviews and surveys with librarians in various types of settings, are presented. Cooperative electronic reference services, active practice of reference services according to standards, insurance, contracts, or disclaimers, and other options are discussed as potential effective methods of lessening the risk of malpractice
- Source
- Public libraries. 33(1994) no.6, S.305-309
-
Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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- Date
- 22. 5.1999 18:32:46
- Source
- Reference and user services quarterly. 37(1998) no.4, S.311-317
-
Shenton, A.K.: Information capture : a key element in information behaviour (2010)
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- Abstract
- Purpose - The paper aims to highlight the role of information capture within the scope of information behaviour (IB), especially with regard to young people in academic contexts. Design/methodology/approach - The examination is based on insights from the pertinent literature and the author's considerable experience of working with youngsters. Findings - A range of forms of information capture can be identified. The process may take place at several points in the overall spectrum of IB and have various causes. Although information capture and note-making are sometimes considered to be very similar and, on occasion, the terms are used virtually synonymously, there is strong evidence to suggest that they are actually quite separate and should not be confused. Research limitations/implications - Work for the paper does not involve the undertaking of new, specially conducted research. Illumination is gained purely from the reading of source material and the author's reflection on his professional experience in schools. Practical implications - After ascertaining the motivations behind capturing behaviour, it may be possible to identify deficiencies in students' skills, some of which may be remedied through teaching. Conversely, where capturing behaviour forms part of exemplary IB, educators may well consider instructing other students in the appropriate strategies. Originality/value - The paper is unusual in covering an aspect of IB that is frequently overlooked in models. Although the article's principal readership is intended to be academics and information professionals, it should also be useful to teachers keen to learn more about how their students tackle assignments.
- Source
- Library review. 59(2010) no.8, S.585-595
-
Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994)
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- Classification
- BAL (FH K)
- Content
- Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
- GHBS
- BAL (FH K)
- Pages
- VI,182 S
-
Coles, C.: Information seeking behaviour of public library users : use and non-use of electronic media (1999)
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- Abstract
- This paper highlights some of the significant findings from author's PhD: "Factors affecting the end-use of electronic databases in public libraries." Public libraries have a wide range of different types of users who, unlike academic or special library users, are not necessarily information-trained (see Coles, 1998). Whereas the academic, special library user may have specific information needs that can be met by electronic sources, public library users do not necessarily have such specific information needs that can easily be identified and met. Most user surveys have tended to concentrate on the searching and retrieval aspect of information seeking behaviour, whereas this study's user survey focused more on how people perceived and related to Information and Communication Technologies (ICTs). It was not how people searched a particular electronic source, in this case CD-ROM, that was of prime interest but rather whether or not people actually used them at all and the reasons why people did or did not use electronic media. There were several reasons the study looked at CD-ROM specifically. Firstly, CD-ROM is a well established technology, most people should be familiar with CD-ROM/multimedia. Secondly, CD-ROM was, at the start of the study, the only open access electronic media widely available in public libraries. As well as examining why public library users chose to use electronic sources, the paper looks at the types of CD-ROM databases used both in the library and in general Also examined are what sort of searches users carried out. Where appropriate some of the problems inherent in studying end-users in public libraries and the difficulty in getting reliable data, are discussed. Several methods were used to collect the data. I wished to avoid limiting research to a small sample of library sites, the aim was to be as broad in scope as possible. There were two main groups of people 1 wished to look at: non-users as well as CD-ROM users
- Date
- 22. 3.2002 8:51:28
- Pages
- S.321-329
-
Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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- Source
- Computers in libraries. 18(1998) no.5, S.22-25
-
Information brokers and reference services (1989)
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- Pages
- 316 S
- Series
- Reference librarian; no.22
- Type
- s
-
Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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- Pages
- 41 S
-
Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990)
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Miller, J.P.; Rholes, J.M.; Wielhorksi, K.: Planning reference service points : a decision-making model (1993)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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Salomon, K.: ¬The impact of CD-ROM on reference departments (1988)
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Geppert, K.; Locher, A.: Gesprächsführung : Entwicklung eines Lernprogramms für Bibliothekare im Auskunftsdienst (1996)
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Drechsel, K.: Marketing für elektronische Informationsdienstleistungen : Workshop des DBV-Landesverbandes Thüringen (2002)
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Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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