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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
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Bieletzki, C.; Roth, K.: Kommerzielle Online-Hosts und öffentliche Bibliotheken in Deutschland : Stand und Perspektiven der Zusammenarbeit (1998)
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- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
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Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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- Journal of library administration. 22(1996) nos.2/3, S.111-121
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Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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- 22. 5.1999 18:32:46
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Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994)
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- Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
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Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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- Computers in libraries. 18(1998) no.5, S.22-25
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Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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- 22. 3.2002 8:54:11
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Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003)
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Klatt, R.; Gavrilides, K.; Kleinsimglinhausen, K.; Feldmann, M.: Nutzung elektronischer Information in der Hochschulausbildung : Barrieren und Potentiale der innovativen Mediennutzung im Lernalltag der Hochschulen (2001)
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Schäpers, K.: Umfang und Grenzen des Informationsdienstes in Öffentlichen Bibliotheken : Empfehlungen und Diskussionen (1991)
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Hitz, K.: AskSam im Informationsdienst Öffentlicher Bibliotheken : Modelltheoretische Überlegungen und Aufbau von Beispieldateien (1991)
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Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990)
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Miller, J.P.; Rholes, J.M.; Wielhorksi, K.: Planning reference service points : a decision-making model (1993)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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Reppenhagen, K.: Benutzerschulung im Informationsdienst : Darstellung der Formen in der Benutzerschulung sowie Entwicklung eines Schulungsbeispiels für erwachsene Benutzer Öffentlicher Bibliotheken (1977)
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Salomon, K.: ¬The impact of CD-ROM on reference departments (1988)
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Geppert, K.; Locher, A.: Gesprächsführung : Entwicklung eines Lernprogramms für Bibliothekare im Auskunftsdienst (1996)
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