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Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Bücherei und Bildung. 22(1970), S.63-71
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Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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- Bibliothekar. 19(1965), S.15-22
-
Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
- 20. 4.2002 17:30:22
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- d
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Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998)
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- Abstract
- The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
- Date
- 22. 2.1999 19:29:43
- Footnote
- Übers. d. Titels: The influence of the librarian's behaviour on the effectiveness of reference services in Slovene public libraries
-
Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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- Date
- 22. 1.2000 17:52:11
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Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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- Date
- 22. 1.2000 19:29:08
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Literaturversorgung für die Wirtschaftswissenschaften : Arbeitsteilung und Kooperation zwischen der ZBW Kiel und der USB Köln (2002)
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- Date
- 21. 2.2003 14:18:22
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Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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- Bertelsmann Briefe. 1994, H.131, S.22-25
-
Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
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Hilberer, T.: Bibliothekarische Öffentlichkeitsarbeit durch Informationsangebote im World Wide Web : Beispiel: Universitäts- und Landesbibliothek Düsseldorf (1996)
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- Date
- 21. 9.1996 16:03:22
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- d
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MIKUM: ein Versuch mit Klein- und Mittelunternehmen (1993)
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- Cogito. 9(1993) H.4, S.22-25
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Klein, A.; Leichtweiß, A.: Vom Quiz zur Prüfung : der Einsatz von Testverfahren bei der Vermittlung von Informationskompetenz (2009)
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- Date
- 22. 8.2009 19:51:28
- Language
- d
- Location
- D
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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- Lehrbriefe Auskunftsdienst; 1) (Dbi-Materialien; 22
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¬The reference assessment manual (1995)
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- Footnote
- Rez. in: College and research libraries. 57(1996) no.3, S.307-308 (M. Crist); Journal of academic librarianship 22(1996) no.4, S.314 (D. Ettinger)
-
Bürger, T.: Informationszentrum? Forschungsbibliothek? Dienstleister? : Zum Strukturwandel wissenschaftlicher Bibliotheken (2006)
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- Date
- 4. 3.2006 16:29:22
- Source
- "Geld ist rund und rollt weg, aber Bildung bleibt": 94. Deutscher Bibliothekartag in Düsseldorf 2006. Hrsg.: D. Lülfing u. I. Siebert
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Wagner, T.: Evaluation von Point-of-Information (POI)-Systemen : die Akzeptanz von Informationskiosken in Abhängigkeit von Informationsrelevanz und Informationsaufbereitung (1997)
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- 22. 2.1997 19:40:31
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- d
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Bieletzki, C.; Roth, K.: Kommerzielle Online-Hosts und öffentliche Bibliotheken in Deutschland : Stand und Perspektiven der Zusammenarbeit (1998)
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- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
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Rösch, H.: Von der klassischen Bibliothek zum multifunktionalen Informationszentrum : Die Bibliothek der Friedrich-Ebert-Stiftung (1999)
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- Date
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Nicholas, D.: Assessing information needs : tools and techniques (1996)
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- Date
- 26. 2.2008 19:22:51
