-
Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
-
Bieletzki, C.; Roth, K.: Kommerzielle Online-Hosts und öffentliche Bibliotheken in Deutschland : Stand und Perspektiven der Zusammenarbeit (1998)
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- Information und Märkte: 50. Deutscher Dokumentartag 1998, Kongreß der Deutschen Gesellschaft für Dokumentation e.V. (DGD), Rheinische Friedrich-Wilhelms-Universität Bonn, 22.-24. September 1998. Hrsg. von Marlies Ockenfeld u. Gerhard J. Mantwill
-
Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996)
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- Source
- Journal of library administration. 22(1996) nos.2/3, S.111-121
-
Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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- Date
- 22. 5.1999 18:32:46
-
Azzaro, S.; Cleary, K.: One, two, three ... infinity : a computer assisted learning package for the first time user of SilverPlatter CD-ROMs (1994)
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- Abstract
- At the start of the academic year reference staff are hard pressed to provide sufficient assistance to first time users of CD-ROMs, who have missed bibliographic instruction classes, or who need more guidance before searching. The literature on CD-ROMs was reviewed, and a survey conducted to estimate the training needs of searchers. It was found that 100% of the inexperienced searchers required assistance while searching, and 50% of their search strategies were later rated as poor. More than half the experienced searchers also needed the librarians assistance, and 31% of this group demonstrated a poor understanding of searching techniques. The survey findings were incorporated into CDIntro, a computer assisted learning package designed by the authors
-
Bibliotheken '93 : Strukturen - Aufgaben - Positionen (1994)
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- Classification
- BAL (FH K)
- Content
- Enthält u.a.: Abschnitt 5.2 (S.13-14) 'Leistungsmerkmale von Bibliotheken der Stufe 1' mit: "einen aktuelle Informations- und Auskunftsdienst mit Broschüren, verbraucherinformationen u.ä., Informationsmöglichkeiten über die Angebote der Kommune und in der Kommune; den Zugriff auf Datenbanken und Speichermedien"; Abschnitt 7.1 (S.22-23): 'Auskunftsdienst'; Anlage 3 (S.114-120): 'Bau und Einrichtung Öffentlicher Bibliotheken: Raumbedarf' mit Abschnitt 1.2: 'Das Raumprogramm öffentlicher Bibliotheken'
- GHBS
- BAL (FH K)
-
Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998)
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- Source
- Computers in libraries. 18(1998) no.5, S.22-25
-
Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998)
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- Abstract
- The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
- Date
- 22. 2.1999 19:29:43
-
Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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- Date
- 22. 3.2002 8:54:11
-
Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003)
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- Classification
- BCNH (FH K)
- Date
- 22. 3.2008 18:05:16
- GHBS
- BCNH (FH K)
-
Chen, K.-n.; Lin, P.-c.: Information literacy in university library user education (2011)
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- Abstract
- Purpose - The aim of this paper is to determine the essential features of information literacy; what role it should play in university library user education; and how programs can be best implemented. Design/methodology/approach - The researchers systemically surveyed and reviewed publications related to information literacy and library user education. Findings - It was found that a well-designed information literacy program benefits the library and its staff, faculty, and students; librarians should play a leading role in the design and operation of programs, but collaboration with faculty, IT professionals and students is essential; programs should be embedded in the curriculum, be largely cooperative, and be problem-based; evaluation and assessment are essential components; emphasis should be placed on first-year students; and, ideally, the librarians will turn into educators and the library will become a learning center combining learning, research and technology. Research limitations/implications - This paper reflects the opinions of the researchers and the authors of the reviewed literature who have insights into the issues related to information literacy and library user education. These opinions present useful guidelines for both librarian and teacher practitioners. Originality/value - This paper provides a point of view on the relationship between information literacy and library user education in the six themes described above.
-
Klatt, R.; Gavrilides, K.; Kleinsimglinhausen, K.; Feldmann, M.: Nutzung elektronischer Information in der Hochschulausbildung : Barrieren und Potentiale der innovativen Mediennutzung im Lernalltag der Hochschulen (2001)
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-
Schäpers, K.: Umfang und Grenzen des Informationsdienstes in Öffentlichen Bibliotheken : Empfehlungen und Diskussionen (1991)
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-
Hitz, K.: AskSam im Informationsdienst Öffentlicher Bibliotheken : Modelltheoretische Überlegungen und Aufbau von Beispieldateien (1991)
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-
Call, K.: Auskunftsinterview und Auskunftsprotokoll (1974)
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-
Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990)
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Miller, J.P.; Rholes, J.M.; Wielhorksi, K.: Planning reference service points : a decision-making model (1993)
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Whittaker, K.: Towards a theory for reference and information service (1977)
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977)
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Reppenhagen, K.: Benutzerschulung im Informationsdienst : Darstellung der Formen in der Benutzerschulung sowie Entwicklung eines Schulungsbeispiels für erwachsene Benutzer Öffentlicher Bibliotheken (1977)
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