-
Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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- Abstract
- At California State University Long Beach Library, the bulit-in programming language of dBase 3 Plus, was used to create a menu-drive interface for an automated ready-reference file. An easy-to-use in-house database requiring no dBase experience eo access was created. The database and all necessary programs can be stored on one low density disc and readily be shared
- Source
- Reference services review. 22(1994) no.1, S.89-93
-
Albert, E.: Vpliv knjiznicarjevega vedenja na uspesnost referencne sluzbe v Slovenskih splosnoizobrazevalnih knjiznicah (1998)
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- Abstract
- The authors are students of librarianship in the faculty of philosophy at Ljubljana University, Slovenia. Users were asked to describe their library visits and summarise what was most helpful and least helpful about the service received. In the list of best practices, the most frequent feature was that the staff member really listened (58,9%). Other aspects of most helpful behaviour (e.g. using different body language, showing genuine interest, willingness to investigate further) occured in less than 40% of the interviews. 3 features of least helpful behaviour were listed in more than 30% of the cases; not asking the user anything about the question and making no effort to determine the specific need, not telling the user what he/she was doing, making no effort to determine whether the user had found the relevant information
- Date
- 22. 2.1999 19:29:43
-
Wildemuth, B.M.; Cogdill, K.; Friedman, C.P.: ¬The transition from formalized need to compromised need in the context of clinical problem solving : opportunities and possible problems for information use studies of health professionals (1999)
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- Abstract
- Almost 30 years ago, Taylor (1968) postulated that each information need moves along a continuum from the visceral need through the compromised need. The current study examines the final transition in this continuum: from formalized need (expressed in an explicit verbal statement) to compromised need (represented in the language of the retrieval system). This transition is primarily concerned with vocabulary: the searcher attempts to translate an explicit statement of need into a search term (or terms) that can be interpreted by the retrieval system. A few studies have empirically examined the match between the end-user searcher's formalized need and the compromised need (i.e., search terms). Markey (1984) compared the searcher's expressed topic (the formalized need, expressed in just a few words) and the search terms (the compromised need), and then went on to compare the search terms with the library catalog terms available for subject searching. She found that the search term matched or was a partial form of the expressed topic in 71% of the searches, and that over 75% of these searches matched a catalog term. Allen (1991) examined the relationship between logical reasoning ability and selection of search terms. He asked college students to read a magazine article (which could be seen as a very rich statement of the formalized need) and then to perform a search for articles on the same topic (expressing the compromised need).
- Date
- 22. 3.2002 8:54:11
-
Jaskolla, L.; Rugel, M.: Smart questions : steps towards an ontology of questions and answers (2014)
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- Abstract
- The present essay is based on research funded by the German Ministry of Economics and Technology and carried out by the Munich School of Philosophy (Prof. Godehard Brüntrup) in cooperation with the IT company Comelio GmbH. It is concerned with setting up the philosophical framework for a systematic, hierarchical and categorical account of questions and answers in order to use this framework as an ontology for software engineers who create a tool for intelligent questionnaire design. In recent years, there has been considerable interest in programming software that enables users to create and carry out their own surveys. Considering the, to say the least, vast amount of areas of applications these software tools try to cover, it is surprising that most of the existing tools lack a systematic approach to what questions and answers really are and in what kind of systematic hierarchical relations different types of questions stand to each other. The theoretical background to this essay is inspired Barry Smith's theory of regional ontologies. The notion of ontology used in this essay can be defined by the following characteristics: (1) The basic notions of the ontology should be defined in a manner that excludes equivocations of any kind. They should also be presented in a way that allows for an easy translation into a semi-formal language, in order to secure easy applicability for software engineers. (2) The hierarchical structure of the ontology should be that of an arbor porphyriana.
- Date
- 9. 2.2017 19:22:59
-
Hsieh, Y.-s.: ¬A study on the users' perception to the body language of reference librarians (1997)
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- Abstract
- Part 2 of an article reporting results of a questionnaire survey of library users' perceptions of reference librarians' body language aims and its influence on the users' satisfaction of the reference interviews
-
Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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- Source
- Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
-
Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Source
- Bücherei und Bildung. 22(1970), S.63-71
-
Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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- Source
- Bibliothekar. 19(1965), S.15-22
-
Metz, A.: Community service : a bibliography (1996)
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- Date
- 17.10.1996 14:22:33
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
- 20. 4.2002 17:30:22
-
Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
-
Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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- Date
- 22. 1.2000 17:52:11
-
Curzon, S.C.: Managing the interview (1995)
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- Footnote
- Rez. in: Journal of academic librarianship 22(1996) no.6, S.471 (N. Corral)
-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000)
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- Date
- 22. 1.2000 19:29:08
-
Hsieh, Y.-s.: ¬A study on the users' perception to the body language of reference librarians (1997)
0.02
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- Abstract
- Reports results of a questionnaire survey, the main purpose of which was to study and understand library users' perceptions of reference librarians' body language and its influence on the users' satisfaction of the reference interviews. The aim was to improve the overall quality of reference services. The study was undertaken in the National Yang-Ming University Library and involved 162 data samples. Describes the statistical methods used and the content analysis applied to the analysis of the data. Findings indicate that users prefer librarians' to adopt an approachable mode: arms relaxed; frequent eye contact; greeting users with a smile; hands unoccupied, and with appropriate hand gestures. Contrarily, preoccupation mode: with arms crossed; frowning; and hands busy with work; conveys an unfriendly message to library users. Concludes that the findings could be a valuable tool for reference librarians to develop their interviewing techniques in terms of body language and so improve the quality of referecne services
-
Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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- Source
- Bertelsmann Briefe. 1994, H.131, S.22-25
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Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
0.02
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- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
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Layne, S.S.: Artists, art historians, and visual art information (1994)
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0.5 = coord(1/2)
- Source
- Reference librarian. 1994, no.47, S.22-36
