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Editor

Greenberg, J.

Language

e

Series

Journal of Internet cataloging; 3, nos. 1 u. 2/3

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Editor

Zakalik, J.

Language

e

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Footnote

Rez. in: Online 21(1997) no.3, S.106 (J. Alita)

Language

e

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Footnote

Rez. in: Bibliothek: Forschung u. Praxis. 24(2000) H.1, S.105-107 (E. Eichler)

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Editor

Bishop, A.P., N.A. Van House u. B.P. Buttenfield

Language

e

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Content

Mit Beiträgen von U. STEIERWALD (Präsentation von Autoren in Internet-Seiten); A. BONTE ((Selbst-)Darstellungen der Fachinstitutionen); M. KOLTES (Literarische Volltextangebote); F. SIMON-RITZ (Möglichkeiten des Internet für bibliographische Recherchen); F. JANNIDIS (Sich wandelnde Informations- und Kommunikationsstrukturen); U. GOERDTEN (Elektronische Zeitschriften u. Bibliophilie); W. BIES (Hilfsmittel der stoff- und motivgeschichtlichen Forschung); A. NG (Deutsche 'Internet-Gemanistik' aus amerikanischer Perspektive); S. ORTMANN (Formen der Literatur im Netz)

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Date

22. 3.2004 14:46:50

Footnote

Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)

Language

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Footnote

Rez. in: ABI-Technik 21(2002) H.3, S.293 (I. Hort): "Schon zwei Jahre nach dem ersten Erscheinen konnte Hans Hehl 2001 sein Werk über die "Elektronische Bibliothek" in einer neuen Auflage vorlegen. Das Hauptgewicht der Darstellung bilden die Möglichkeiten der Literatursuche und -beschaffung im Internet. Daneben wird jedoch - und dies stellt eine Erweiterung gegenüber der ersten Ausgabe dar - auch auf das Auffinden sonstiger Fachinformationen im "Netz der Netze" eingegangen. Der Blickwinkel, den Hehl bei seiner Darstellung einnimmt, ist stets derjenige des Suchenden. Für ihn stellt er eine Vielzahl von Strategien dar, mit deren Hilfe die gewünschten Informationen aufgespürt werden können. Die empfohlenen Vorgehensweisen werden dabei oft durch ausführliche Beispiele illustriert. Knapp gehalten sind hingegen die Hinweise zur Funktionsweise der besprochenen Instrumente. Etwas umfangreichere Basisinformationen könnten hier sicher das Problembewusstsein der InternetNutzer/innen schärfen und es erleichtern, eine qualifizierte Entscheidung für eine bestimmte Vorgehensweise zu treffen. So wäre beispielsweise eine Darstellung der Ranking-Verfahren, die die gängigen Suchmaschinen bei der Präsentation der Treffer einsetzen, wünschenswert gewesen. Ein grundsätzliches Problem, mit dem jede Buchveröffentlichung zum Thema Internet konfrontiert wird, ist der durch die raschen Wandlungen des Mediums hervorgerufene Aktualitätsverlust der in gedruckter Form dargebotenen Informationen. So trifft man, wenn man die präsentierten Beispiel nachvollziehen will, u. U. eine veränderte Oberfläche mit neuen Funktionen an. Für die in seiner Monographie erwähnten Internet-Adressen versucht Hehl den "Informationsverfall" durch eine unter der URL http://www.kulturserver.de/home/hhehl/connect/ links.htm bereitgehaltenen Liste auszugleichen. Breiten Raum nimmt die Darstellung von Suchmaschinen und thematischen Verzeichnissen sowie der hier möglichen Recherchestrategien ein. Ein anderes Kapitel dient der Besprechung wichtiger Bibliothekskataloge, ergänzt durch eine tabellarische Auflistung weiterer interessanter Adressen. Beziehen die Ausführungen von Hehl sich ansonsten auf Angebote im WWW, so fügt er an dieser Stelle ein Kapitel über Telnetverbindungen und Telnetrecherchen ein. Dies trägt der Tatsache Rechnung, dass es immer noch einige Bibliotheken gibt, die ihre Kataloge nur über einen Telnetzugang präsentieren. Ihre Zahl verringert sich allerdings, und viele der von Hehl aufgeführten Verbindungen sind inzwischen obsolet. Bei der Erörterung von Datenbanken liegt das Schwergewicht auf frei verfügbaren Quellen, aber auch wichtige kommerzielle Angebote werden vorgestellt. Im Kapitel über Elektronische Publikationen wird deren ganze Vielfalt angesprochen. So reicht der Bogen von Büchern über Zeitschriften, Reports und Preprints bis zu Dissertationen und Gesetzestexten. Aber auch Veröffentlichungen, die im weiteren Sinne dem Gebiet der elektronischen Publikationen zuzuordnen sind wie Statistiken, landeskundliche Übersichten und Online-Vorlesungen, werden angesprochen. Die abschließende Darstellung der Literaturbeschaffung über das Internet setzt den Schwerpunkt auf "Subito". Ein in dieser Auflage neuer Anhang ist der Darstellung des von Hehl selbst entwickelten Multisuchsystems EConnect gewidmet. Dieses bietet die Option über ein einheitliches Eingabefeld eine einfache Suche in verschiedenen Datenbanken durchzuführen. Über Linksysteme besteht ferner die Möglichkeit, die erhaltenen Nachweise ggf. direkt mit dem elektronischen Volltext oder Bestandsnachweisen der zitierten Journale in einem Verbundkatalog zu verbinden. Zusammenfassend lässt sich sagen, dass das vorliegende Werk Anfänger, die sich in die Möglichkeiten der bibliothekarischen Informationsbeschaffung mit Hilfe des Internets einarbeiten wollen, dabei unterstützen kann, sich das ein oder andere Gebiet zu erschließen. Erfahrene können hier Impulse erhalten, ihre eingeschliffenen Routinen zu überprüfen und ggf. zu optimieren."

Issue

2., überarb. u. erw. Aufl.

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Footnote

Rez. in: JASIST 56(2005) no.11, S.1237-1238 (E. Yakel): "This book provides the profession with a cogent, thorough, and thoughtful introduction to digital reference. Janes not only provides the breadth of coverage expected in an introduction, but also depth into this important topic. Janes' approach is managerial or administrative, providing guidelines for reference work that can be applied in different settings. Janes creates a decision-making framework to help reference librarians make decisions concerning how, to what extent, and in what cases digital reference services will be delivered. In this way, Janes avoids dictating a "one-size-fits-all" model. This approach is the major strength of the book. Library administrators and heads of reference services will find the administrative approach welcome by helping them think through which digital reference policies and methods will best target core constituencies and their institutional environments. However, the book deserves a broader audience as professors will find that the book fits nicely in a general reference course. For all readers, the book is readable and engaging and also challenging and questioning. The book begins with a history of reference work, nicely positioning digital reference in this tradition and noting the changes wrought by the digital age. By doing this, the author establishes both continuity and change in reference work as well as the values surrounding this activity. These values are largely those from the library community and Support people's access to information as well as activities that support the use of information. Janes closes this chapter by noting that the continuing changes in demographics, technology, and connectivity will impact reference work in ways that are not yet imaginable. This introduction sets the tone for the rest of the book. Janes defines digital reference service as "the use of digital technologies and resources to provide direct, professional assistance to people who are seeking information, wherever and whenever they need it" (p. 29). This definition covers a lot of ground. Examples include everything from a public library answering email queries to commercial ask-an-expert services. While the primary audience is librarians, Janes continually reminds readers that many others perform reference activities an the World Wide Web. Furthermore, he cautions readers that there are larger forces shaping this activity in the world that need to acknowledged. In building a framework for decision-making, Janes outlines the types of digital reference service. This discussion covers the communieations modes, such as e-mail, chat, Web forms, etc. It also analyzes the modalities by which reference service is delivered: synchronous/ asynchronous. Using these two dimensions (communication method and synchronous/asynchronous), Janes presents the variety of contexts in which digital reference can take place and then outlines the strengths and weaknesses of each of these. This translates into a decision-making framework by which readers analyze their particular setting and then select the modes and modalities that world be most effective. This is a powerful device and demonstrates the many options (and perhaps also the obstacles) for providing digital reference service.
The discussion of modes for digital reference world be incomplete without focusing an the technologies that support this activity. E-mail, Web forms, chat, instant messaging, and videoconferencing, as well as the call center based software, are now being adapted for use in libraries. The book discusses the technologies currently available and an the horizon to support digital reference services. While these sections of the book may not age well, they will provide us with a historical glimpse of the nascent development of such tools and how they were used at the beginning of the digital reference age. True to the emphasis an decision-making, the chapter an technology includes a list of functions that reference librarians world want in software to support digital reference. While no current applications have all of these features, this list provides librarians with some ideas concerning possible features that can be prioritized to aid in a selection process. Despite the emphasis an technology, Janes contextualizes this discussion with several significant issues relating to its implementation. These include everything from infrastructure, collaborative service standards, service design, user authentication, and user expectations. The sections an collaborative service models and service design are particularly interesting since they are both in their infancy. Readers wanting an answer or the "best" design of either institutional or collaborative digital reference service will be disappointed. However, raising these considerations is important and Janes points out how crucial these issues will be as online reference service matures. User authentication in the context of reference service is especially tricky since tensions can emerge between license agreements and the range of people who may or may not be covered by these contracts querying reference librarians. Finally, no discussion of digital reference is complete without a discussion of the possibility of 24/7 reference service and the ensuing user expectations. While Janes has no answers to the dilemmas these raise, he does alert libraries providing digital reference services to some of the realities. One is that libraries will get a broader range of questions, which could impact staff time, collection development to support these questions, and necessitate either a confirmation of priorities or a reprioritization of activities. Another reality is that the users of digital reference services may never have partaken of their services before. In fact, for libraries funded to serve a particular constituency (public libraries, academic libraries) this influx of users raises questions about levels of service, funding, and policy. Finally, in keeping with the underlying theme of values that pervades the book, Janes points out the deeper issues related to technology such as increasing ability to track users an the web. While he realizes that anonymous information about those who ask reference questions world provide reference librarians with a great deal of information to hone services and better serve constituencies, he is well aware of the dangers involved in collectiog patron information in electronic form.

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Footnote

Weitere Rez: BuB 29(2007) H.1, S.71-72 (J. Plieninger)

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