Search (13 results, page 1 of 1)

0.031240221 = product of:
  0.124960884 = sum of:
    0.124960884 = weight(_text_:services in 1470) [ClassicSimilarity], result of:
      0.124960884 = score(doc=1470,freq=10.0), product of:
        0.17221296 = queryWeight, product of:
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.046906993 = queryNorm
        0.72561836 = fieldWeight in 1470, product of:
          3.1622777 = tf(freq=10.0), with freq of:
            10.0 = termFreq=10.0
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.0625 = fieldNorm(doc=1470)
  0.25 = coord(1/4)

Abstract

This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.

0.031240221 = product of:
  0.124960884 = sum of:
    0.124960884 = weight(_text_:services in 1522) [ClassicSimilarity], result of:
      0.124960884 = score(doc=1522,freq=10.0), product of:
        0.17221296 = queryWeight, product of:
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.046906993 = queryNorm
        0.72561836 = fieldWeight in 1522, product of:
          3.1622777 = tf(freq=10.0), with freq of:
            10.0 = termFreq=10.0
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.0625 = fieldNorm(doc=1522)
  0.25 = coord(1/4)

LCSH

Reference services (Libraries)
Information services

Subject

Reference services (Libraries)
Information services

0.024449343 = product of:
  0.09779737 = sum of:
    0.09779737 = weight(_text_:services in 5903) [ClassicSimilarity], result of:
      0.09779737 = score(doc=5903,freq=2.0), product of:
        0.17221296 = queryWeight, product of:
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.046906993 = queryNorm
        0.56788623 = fieldWeight in 5903, product of:
          1.4142135 = tf(freq=2.0), with freq of:
            2.0 = termFreq=2.0
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.109375 = fieldNorm(doc=5903)
  0.25 = coord(1/4)

0.018337004 = product of:
  0.073348016 = sum of:
    0.073348016 = weight(_text_:services in 5121) [ClassicSimilarity], result of:
      0.073348016 = score(doc=5121,freq=18.0), product of:
        0.17221296 = queryWeight, product of:
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.046906993 = queryNorm
        0.42591462 = fieldWeight in 5121, product of:
          4.2426405 = tf(freq=18.0), with freq of:
            18.0 = termFreq=18.0
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.02734375 = fieldNorm(doc=5121)
  0.25 = coord(1/4)

Footnote

Rez. in: JASIST 55(2004) no.7, S.651-652 (D.G. Smith): "A complex myriad of online information sources and services are currently accessible to knowledge workers worldwide. Those who have a computer equipped with a modern or Internet access can avail themselves of bibliographic, scientific, and full-text databases in a staggering number of disciplines. These online services, fueled by technological advancement, are in a constant state of change. Innovation occurs so quickly that it is difficult for knowledge workers to remember any other technological reality but the present. In such an environment, the origin of online information services often goes unconsidered. A History of Online Information Services, 1963-1976, by Charles P. Bourne and Trudi Bellardo Hahn, sheds light an the pioneering efforts of those who made current online information services possible. Michael Buckland states in the book's foreword that Bourne and Hahn's volume is the first history of the early online years. It covers the appearance of the first online information retrieval system in 1963 and concludes during 1976 when several commercial online information services, including DIALOG and LEXIS, became forerunners in the nascent online industry. Although developments in computing technology and communication networks were important to early online efforts, these topics are not discussed in the book. However, there are cases when offline computing technologies, such as database searching with punched cards, are reviewed if they are important to the development of online retrieval systems. ...
Overall, Bourne and Hahn's book is richly detailed and extensively documented. In the book's introduction, the authors provide a good overview of other online system histories, but they also write about a lack of archival and secondary sources in this area. This explains why it took the authors 15 years to gather information for this volume, most of it derived from technical reports, newsletters, and personal interviews. From a research standpoint, the authors have done an excellent job. However, while no one can take issue with the book's level of scholarship, the presentation of the research could have been more effective. The majority of the book is written in a straightforward, factual manner that is difficult to read as an historical narrative. Except for Chapter 10, there is very little writing in the book that engages the reader and captures the human side of the online information retrieval story. A quote from W. Boyd Rayward an the back of the book's dust cover calls the work "encyclopedic," and in many ways the book as it exists would have worked better as an encyclopedia. Even the book's layout, with double instead of single columns, hints at its reference-like qualities. To be fair, though, it is entirely possible that Bourse and Hahn may have wanted to create a book with a human interest angle, but the lack of documentation may have prevented them from creating such a work. In short, A History of Online Information Services, 1963-1976, does a commendable job of encapsulating the significant people, organizations, and events that helped shape early online information services. Given the problems Bourne and Hahn had in gathering historical evidence for their book, it makes one wonder about the implications for future historical work in the online field. One can only hope that organizations are archiving enough historical material to be able to write the post-1976 online story."

0.017288294 = product of:
  0.069153175 = sum of:
    0.069153175 = weight(_text_:services in 1300) [ClassicSimilarity], result of:
      0.069153175 = score(doc=1300,freq=4.0), product of:
        0.17221296 = queryWeight, product of:
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.046906993 = queryNorm
        0.40155616 = fieldWeight in 1300, product of:
          2.0 = tf(freq=4.0), with freq of:
            4.0 = termFreq=4.0
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.0546875 = fieldNorm(doc=1300)
  0.25 = coord(1/4)

LCSH

Information services / Great Britain / Directories

Subject

Information services / Great Britain / Directories

0.015620111 = product of:
  0.062480442 = sum of:
    0.062480442 = weight(_text_:services in 2786) [ClassicSimilarity], result of:
      0.062480442 = score(doc=2786,freq=10.0), product of:
        0.17221296 = queryWeight, product of:
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.046906993 = queryNorm
        0.36280918 = fieldWeight in 2786, product of:
          3.1622777 = tf(freq=10.0), with freq of:
            10.0 = termFreq=10.0
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.03125 = fieldNorm(doc=2786)
  0.25 = coord(1/4)

Abstract

'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.

LCSH

Reference services (Libraries) / Great Britain
Internet in library reference services

Subject

Reference services (Libraries) / Great Britain
Internet in library reference services

0.015124108 = product of:
  0.06049643 = sum of:
    0.06049643 = weight(_text_:services in 4508) [ClassicSimilarity], result of:
      0.06049643 = score(doc=4508,freq=6.0), product of:
        0.17221296 = queryWeight, product of:
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.046906993 = queryNorm
        0.3512885 = fieldWeight in 4508, product of:
          2.4494898 = tf(freq=6.0), with freq of:
            6.0 = termFreq=6.0
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.0390625 = fieldNorm(doc=4508)
  0.25 = coord(1/4)

Content

Key Features - Comprehensive and up-to-date (covering electronic sources and important legal developments, including civil procedure and human rights) - Covers the massive expansion of information an the web and online services - Practical and easy-to-use The Author The author has worked at the Institute of Advanced Legal Studies and House of Lords Library in London. He currently works at the London Metropolitan University library. Readership The book is aimed at academic and law librarians. Lawyers and students will also find the book invaluable. Contents Introduction General and primary material - statutes, bills, statutory instruments, general law reports, finding tools, general legal journals, general legal web sites and online services Main subject areas (includes established texts and substantial works only; reference to the most important and electronic legal sources) - banking/financial services; civil procedure/courts/legal system; constitutional/ administrative/public law/human rights; criminal law; employment law; environmental law; equity and trusts; European Union law; family law; land law/property law; to rts Reference material - dictionaries, directories, research guides Main legal publishers Indexes-legal and author indexes

0.012747671 = product of:
  0.050990686 = sum of:
    0.050990686 = product of:
      0.10198137 = sum of:
        0.10198137 = weight(_text_:management in 3185) [ClassicSimilarity], result of:
          0.10198137 = score(doc=3185,freq=6.0), product of:
            0.15810528 = queryWeight, product of:
              3.3706124 = idf(docFreq=4130, maxDocs=44218)
              0.046906993 = queryNorm
            0.6450219 = fieldWeight in 3185, product of:
              2.4494898 = tf(freq=6.0), with freq of:
                6.0 = termFreq=6.0
              3.3706124 = idf(docFreq=4130, maxDocs=44218)
              0.078125 = fieldNorm(doc=3185)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

LCSH

Knowledge management

Subject

Knowledge management

Theme

Information Resources Management

0.011584184 = product of:
  0.046336737 = sum of:
    0.046336737 = weight(_text_:services in 3993) [ClassicSimilarity], result of:
      0.046336737 = score(doc=3993,freq=22.0), product of:
        0.17221296 = queryWeight, product of:
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.046906993 = queryNorm
        0.26906648 = fieldWeight in 3993, product of:
          4.690416 = tf(freq=22.0), with freq of:
            22.0 = termFreq=22.0
          3.6713707 = idf(docFreq=3057, maxDocs=44218)
          0.015625 = fieldNorm(doc=3993)
  0.25 = coord(1/4)

Footnote

Rez. in: JASIST 56(2005) no.11, S.1237-1238 (E. Yakel): "This book provides the profession with a cogent, thorough, and thoughtful introduction to digital reference. Janes not only provides the breadth of coverage expected in an introduction, but also depth into this important topic. Janes' approach is managerial or administrative, providing guidelines for reference work that can be applied in different settings. Janes creates a decision-making framework to help reference librarians make decisions concerning how, to what extent, and in what cases digital reference services will be delivered. In this way, Janes avoids dictating a "one-size-fits-all" model. This approach is the major strength of the book. Library administrators and heads of reference services will find the administrative approach welcome by helping them think through which digital reference policies and methods will best target core constituencies and their institutional environments. However, the book deserves a broader audience as professors will find that the book fits nicely in a general reference course. For all readers, the book is readable and engaging and also challenging and questioning. The book begins with a history of reference work, nicely positioning digital reference in this tradition and noting the changes wrought by the digital age. By doing this, the author establishes both continuity and change in reference work as well as the values surrounding this activity. These values are largely those from the library community and Support people's access to information as well as activities that support the use of information. Janes closes this chapter by noting that the continuing changes in demographics, technology, and connectivity will impact reference work in ways that are not yet imaginable. This introduction sets the tone for the rest of the book. Janes defines digital reference service as "the use of digital technologies and resources to provide direct, professional assistance to people who are seeking information, wherever and whenever they need it" (p. 29). This definition covers a lot of ground. Examples include everything from a public library answering email queries to commercial ask-an-expert services. While the primary audience is librarians, Janes continually reminds readers that many others perform reference activities an the World Wide Web. Furthermore, he cautions readers that there are larger forces shaping this activity in the world that need to acknowledged. In building a framework for decision-making, Janes outlines the types of digital reference service. This discussion covers the communieations modes, such as e-mail, chat, Web forms, etc. It also analyzes the modalities by which reference service is delivered: synchronous/ asynchronous. Using these two dimensions (communication method and synchronous/asynchronous), Janes presents the variety of contexts in which digital reference can take place and then outlines the strengths and weaknesses of each of these. This translates into a decision-making framework by which readers analyze their particular setting and then select the modes and modalities that world be most effective. This is a powerful device and demonstrates the many options (and perhaps also the obstacles) for providing digital reference service.
The discussion of modes for digital reference world be incomplete without focusing an the technologies that support this activity. E-mail, Web forms, chat, instant messaging, and videoconferencing, as well as the call center based software, are now being adapted for use in libraries. The book discusses the technologies currently available and an the horizon to support digital reference services. While these sections of the book may not age well, they will provide us with a historical glimpse of the nascent development of such tools and how they were used at the beginning of the digital reference age. True to the emphasis an decision-making, the chapter an technology includes a list of functions that reference librarians world want in software to support digital reference. While no current applications have all of these features, this list provides librarians with some ideas concerning possible features that can be prioritized to aid in a selection process. Despite the emphasis an technology, Janes contextualizes this discussion with several significant issues relating to its implementation. These include everything from infrastructure, collaborative service standards, service design, user authentication, and user expectations. The sections an collaborative service models and service design are particularly interesting since they are both in their infancy. Readers wanting an answer or the "best" design of either institutional or collaborative digital reference service will be disappointed. However, raising these considerations is important and Janes points out how crucial these issues will be as online reference service matures. User authentication in the context of reference service is especially tricky since tensions can emerge between license agreements and the range of people who may or may not be covered by these contracts querying reference librarians. Finally, no discussion of digital reference is complete without a discussion of the possibility of 24/7 reference service and the ensuing user expectations. While Janes has no answers to the dilemmas these raise, he does alert libraries providing digital reference services to some of the realities. One is that libraries will get a broader range of questions, which could impact staff time, collection development to support these questions, and necessitate either a confirmation of priorities or a reprioritization of activities. Another reality is that the users of digital reference services may never have partaken of their services before. In fact, for libraries funded to serve a particular constituency (public libraries, academic libraries) this influx of users raises questions about levels of service, funding, and policy. Finally, in keeping with the underlying theme of values that pervades the book, Janes points out the deeper issues related to technology such as increasing ability to track users an the web. While he realizes that anonymous information about those who ask reference questions world provide reference librarians with a great deal of information to hone services and better serve constituencies, he is well aware of the dangers involved in collectiog patron information in electronic form.
Given that the Web is constantly changing, Janes turns bis focus to the future of digital reference. Topics include changes in reference practice, restructuring resource utilization, and the evolving reference interview. These are crucial dimensions of digital reference practice that require attention. The most intriguing of these is the changing nature of the interaction with the patron. The majority of digital reference takes place without physical, aural, or visual eines to gauge understanding or to sense conclusion of the interaction. While Janes provides some guidelines for both digital reference interviewing and Web forms, he honestly admits that reference interviewing in the technologically mediated environment requires additional study in both the asynchronous and particularly synchronous communication modalities. As previously noted, Janes is as concerned about developing the infrastructure for digital reference, as he is about the service itself. By infrastructure, Janes means not only the technological infrastructure, but also the people and the institution. In discussing the need for institutionalization of digital reference, he discusses (re)training reference staff, staffing models, and institutionalizing the service. The section an institutionalizing the service itself is particularly strong and presents a 10-step planning process for libraries to follow as they consider developing online services. The book ends with some final thoughts and exhortations to the readers. The author, as in the rest of the book, encourages experimentation, innovation, and risk taking. These are not characteristics that are automatically associated with librarians, but these qualities are not alien to readers either. The theme of planning and the value of connecting people with information pervade this chapter. In this closing, Janes subtly tells readers that his guidelines and proposals are just that-there is no magic bullet here. But he does argue that there has been good work done and some models that can be adopted, adapted, and improved (and then hopefully shared with others). In the end, Janes leaves readers with a feeling that there is a place for library reference service in the digital realm. Furthermore, he is convinced that the knowledge and skills of reference librarians are translatable into this arena. By focusing an the institutionalization of digital reference services, Janes is trying to get libraries to better position themselves in the virtual world, beside the commercial services and the plethora of Web-based information competing for the patrons' attention."

0.008831846 = product of:
  0.035327382 = sum of:
    0.035327382 = product of:
      0.070654765 = sum of:
        0.070654765 = weight(_text_:management in 1945) [ClassicSimilarity], result of:
          0.070654765 = score(doc=1945,freq=2.0), product of:
            0.15810528 = queryWeight, product of:
              3.3706124 = idf(docFreq=4130, maxDocs=44218)
              0.046906993 = queryNorm
            0.44688427 = fieldWeight in 1945, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.3706124 = idf(docFreq=4130, maxDocs=44218)
              0.09375 = fieldNorm(doc=1945)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

Theme

Information Resources Management

0.008831846 = product of:
  0.035327382 = sum of:
    0.035327382 = product of:
      0.070654765 = sum of:
        0.070654765 = weight(_text_:management in 4623) [ClassicSimilarity], result of:
          0.070654765 = score(doc=4623,freq=2.0), product of:
            0.15810528 = queryWeight, product of:
              3.3706124 = idf(docFreq=4130, maxDocs=44218)
              0.046906993 = queryNorm
            0.44688427 = fieldWeight in 4623, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.3706124 = idf(docFreq=4130, maxDocs=44218)
              0.09375 = fieldNorm(doc=4623)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

Theme

Information Resources Management

0.003972031 = product of:
  0.015888125 = sum of:
    0.015888125 = product of:
      0.03177625 = sum of:
        0.03177625 = weight(_text_:22 in 455) [ClassicSimilarity], result of:
          0.03177625 = score(doc=455,freq=2.0), product of:
            0.1642603 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046906993 = queryNorm
            0.19345059 = fieldWeight in 455, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=455)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

Date

22. 3.2008 16:17:01

0.0019860156 = product of:
  0.007944062 = sum of:
    0.007944062 = product of:
      0.015888125 = sum of:
        0.015888125 = weight(_text_:22 in 3992) [ClassicSimilarity], result of:
          0.015888125 = score(doc=3992,freq=2.0), product of:
            0.1642603 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046906993 = queryNorm
            0.09672529 = fieldWeight in 3992, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.01953125 = fieldNorm(doc=3992)
      0.5 = coord(1/2)
  0.25 = coord(1/4)

Date

22. 3.2004 14:46:50