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Footnote

Rez. in: JASIST 57(2006) no.8, S.1130-1132 (S.R. Tompson): "The editors of This text in MIT Press' Digital Libraries and Electronic Publishing series deliberately view digital libraries (DLs) as "sociotechnical systems" - "networks of technology. information. documents, people and practices''. They allow an additional definition of "sociotechnical" as "an analytical stance that privileges neither the social nor the technological and in which neither is reducible to the other". This is an important definition, as it is the foundation of the contributors' sociological approach to digital libraries, an approach not typical of the DL literature which still focuses "largely on the technology itself". Bishop et al. have two stated goals for this volume: 1. "... to inform police and professional practice in DLs with socially grounded understanding of DLs as part of a web of social relations and practices. 2. "... to perform technically informed social analysis of phenomena of interest to social scientists that are highlighted by digital libraries. specifically issues of work, groups, and knowledge"."

Series

Digital libraries and electronic publishing

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Abstract

As the Internet adds new dimensions to the relationship between information and user, digital libraries face new challenges in managing electronic resources. Libraries and Electronic Resources: New Partnerships, New Practices, New Perspectives addresses challenges and new roles for libraries in creating innovative models of scholarly communication, establishing standards for ebook publishing, influencing consortial site licensing an a global basis, and enhancing access to digital collections.

Series

Journal of library administration; 35, nos.1/2

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Date

22. 3.2004 14:46:50

Footnote

Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
Rez. in BuB 56(2004) H.3: "Auskunfts- und Informationsdienst wird in den USA als unverzichtbare und wohl wichtigste bibliothekarische Tätigkeit betrachtet. Daher verwundert nicht, dass die Popularisierung des Internet Bibliothekare und Bibliotheken frühzeitig dazu veranlasst hat, ihre Auskunftsdienstleistungen im Web anzubieten. Dies geschah zunächst durch organisierte Auskunft per E-Mail, später per Webformular und vor allem seit 2000/2001 verstärkt per Chat. Als zusammenfassende Bezeichnung für diese Varianten wird meist der Begriff digital reference verwendet. In den USA, aber auch in Australien, Großbritannien oder Skandinavien schenkt man dem Thema Digital Reference schon seit mehreren Jahren größte Aufmerksamkeit. Die Zahl der bislang dazu publizierten Fachaufsätze lag Ende 2003 bereits weit über 600, jährlich im November findet seit 1999 die »Digital Reference Conference« statt, und mit DIG_REF sowie LiveReference existieren zwei Diskussionslisten, die sich ausschließlich mit Fragen bibliothekarischer Auskunft im Internet beschäftigen. Im vergangenen Jahr sind in den USA allein vier umfangreiche Monographien zu Digital Reference erschienen, darunter das hier zu besprechende Werk von Anne Lipow. ... Gegenwärtig deutet sich an, dass das Thema Digital Reference, Online-Auskunft oder Auskunft per Chat in deutschen Bibliotheken auf mehr Interesse stößt als in den vergangenen Jahren. Nachdem bislang vorwiegend (einige wenige) wissenschaftliche Bibliotheken ChatAuskunft anbieten, haben mehrere Öffentliche Bibliotheken, darunter die ZLB Berlin und die Stadtbücherei Frankfurt am Main, angekündigt, zukünftig auchAuskunftperChatanbieten zu wollen. Eine wichtige Rolle spielt in diesem Zusammenhang der weltweite Auskunftsverbund QuestionPoint, der von OCLC gemeinsam mit der Library of Congress betrieben wird. Sowohl denjenigen, die sich noch im Unklaren sind, als auch jenen, die entsprechende Planungen bereits beschlossen haben, kann der Band von Anne Lipow nur wärmstens empfohlen werden." (H. Rösch)

Imprint

Berkeley : Library Solutions Press

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Footnote

Rez. in: JASIST 56(2005) no.11, S.1237-1238 (E. Yakel): "This book provides the profession with a cogent, thorough, and thoughtful introduction to digital reference. Janes not only provides the breadth of coverage expected in an introduction, but also depth into this important topic. Janes' approach is managerial or administrative, providing guidelines for reference work that can be applied in different settings. Janes creates a decision-making framework to help reference librarians make decisions concerning how, to what extent, and in what cases digital reference services will be delivered. In this way, Janes avoids dictating a "one-size-fits-all" model. This approach is the major strength of the book. Library administrators and heads of reference services will find the administrative approach welcome by helping them think through which digital reference policies and methods will best target core constituencies and their institutional environments. However, the book deserves a broader audience as professors will find that the book fits nicely in a general reference course. For all readers, the book is readable and engaging and also challenging and questioning. The book begins with a history of reference work, nicely positioning digital reference in this tradition and noting the changes wrought by the digital age. By doing this, the author establishes both continuity and change in reference work as well as the values surrounding this activity. These values are largely those from the library community and Support people's access to information as well as activities that support the use of information. Janes closes this chapter by noting that the continuing changes in demographics, technology, and connectivity will impact reference work in ways that are not yet imaginable. This introduction sets the tone for the rest of the book. Janes defines digital reference service as "the use of digital technologies and resources to provide direct, professional assistance to people who are seeking information, wherever and whenever they need it" (p. 29). This definition covers a lot of ground. Examples include everything from a public library answering email queries to commercial ask-an-expert services. While the primary audience is librarians, Janes continually reminds readers that many others perform reference activities an the World Wide Web. Furthermore, he cautions readers that there are larger forces shaping this activity in the world that need to acknowledged. In building a framework for decision-making, Janes outlines the types of digital reference service. This discussion covers the communieations modes, such as e-mail, chat, Web forms, etc. It also analyzes the modalities by which reference service is delivered: synchronous/ asynchronous. Using these two dimensions (communication method and synchronous/asynchronous), Janes presents the variety of contexts in which digital reference can take place and then outlines the strengths and weaknesses of each of these. This translates into a decision-making framework by which readers analyze their particular setting and then select the modes and modalities that world be most effective. This is a powerful device and demonstrates the many options (and perhaps also the obstacles) for providing digital reference service.
The discussion of modes for digital reference world be incomplete without focusing an the technologies that support this activity. E-mail, Web forms, chat, instant messaging, and videoconferencing, as well as the call center based software, are now being adapted for use in libraries. The book discusses the technologies currently available and an the horizon to support digital reference services. While these sections of the book may not age well, they will provide us with a historical glimpse of the nascent development of such tools and how they were used at the beginning of the digital reference age. True to the emphasis an decision-making, the chapter an technology includes a list of functions that reference librarians world want in software to support digital reference. While no current applications have all of these features, this list provides librarians with some ideas concerning possible features that can be prioritized to aid in a selection process. Despite the emphasis an technology, Janes contextualizes this discussion with several significant issues relating to its implementation. These include everything from infrastructure, collaborative service standards, service design, user authentication, and user expectations. The sections an collaborative service models and service design are particularly interesting since they are both in their infancy. Readers wanting an answer or the "best" design of either institutional or collaborative digital reference service will be disappointed. However, raising these considerations is important and Janes points out how crucial these issues will be as online reference service matures. User authentication in the context of reference service is especially tricky since tensions can emerge between license agreements and the range of people who may or may not be covered by these contracts querying reference librarians. Finally, no discussion of digital reference is complete without a discussion of the possibility of 24/7 reference service and the ensuing user expectations. While Janes has no answers to the dilemmas these raise, he does alert libraries providing digital reference services to some of the realities. One is that libraries will get a broader range of questions, which could impact staff time, collection development to support these questions, and necessitate either a confirmation of priorities or a reprioritization of activities. Another reality is that the users of digital reference services may never have partaken of their services before. In fact, for libraries funded to serve a particular constituency (public libraries, academic libraries) this influx of users raises questions about levels of service, funding, and policy. Finally, in keeping with the underlying theme of values that pervades the book, Janes points out the deeper issues related to technology such as increasing ability to track users an the web. While he realizes that anonymous information about those who ask reference questions world provide reference librarians with a great deal of information to hone services and better serve constituencies, he is well aware of the dangers involved in collectiog patron information in electronic form.
Given that the Web is constantly changing, Janes turns bis focus to the future of digital reference. Topics include changes in reference practice, restructuring resource utilization, and the evolving reference interview. These are crucial dimensions of digital reference practice that require attention. The most intriguing of these is the changing nature of the interaction with the patron. The majority of digital reference takes place without physical, aural, or visual eines to gauge understanding or to sense conclusion of the interaction. While Janes provides some guidelines for both digital reference interviewing and Web forms, he honestly admits that reference interviewing in the technologically mediated environment requires additional study in both the asynchronous and particularly synchronous communication modalities. As previously noted, Janes is as concerned about developing the infrastructure for digital reference, as he is about the service itself. By infrastructure, Janes means not only the technological infrastructure, but also the people and the institution. In discussing the need for institutionalization of digital reference, he discusses (re)training reference staff, staffing models, and institutionalizing the service. The section an institutionalizing the service itself is particularly strong and presents a 10-step planning process for libraries to follow as they consider developing online services. The book ends with some final thoughts and exhortations to the readers. The author, as in the rest of the book, encourages experimentation, innovation, and risk taking. These are not characteristics that are automatically associated with librarians, but these qualities are not alien to readers either. The theme of planning and the value of connecting people with information pervade this chapter. In this closing, Janes subtly tells readers that his guidelines and proposals are just that-there is no magic bullet here. But he does argue that there has been good work done and some models that can be adopted, adapted, and improved (and then hopefully shared with others). In the end, Janes leaves readers with a feeling that there is a place for library reference service in the digital realm. Furthermore, he is convinced that the knowledge and skills of reference librarians are translatable into this arena. By focusing an the institutionalization of digital reference services, Janes is trying to get libraries to better position themselves in the virtual world, beside the commercial services and the plethora of Web-based information competing for the patrons' attention."

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Content

Key Features - Includes chapters an key topics such as elections, parliaments, prime ministers and presidents - Contains case studies of typical searches - Highlights useful political science Internet sites. The Author Heather Dawson is an Assistant Librarian at the British Library of Political and Economic Science and Politics and Government Editor of SOSIG (The Social Science Information Gateway). Readership This book is aimed at researchers, librarians/ information workers handling reference enquiries and students. Contents Getting started an using the Internet - search tools available, information gateways, search terms, getting further information Political science research - getting started, key organisations, key web sites Elections - using the Internet to follow an election, information an electoral systems, tracing election results, future developments (e.g. digital archive) Political parties - what is online, constructing searches, key sites, where to find information Heads of state (Presidents and Prime Ministers) - tracing news stories, Speeches, directories worldwide Parliaments - what is happening in Parliament, tracing MPs, Bills, devolution and regional parliaments in the UK; links to useful sites with directories of parliaments worldwide Government departments - tracing legislation, statistics and consultation papers Political science education - information an courses, grants, libraries, searching library catalogues, tracing academic staff members Keeping up-to-date - political news stories, political research and forthcoming events

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Footnote

Rez. in: JASIST 57(2006) no.12, S.1709-1710 (Y. Awazu): "This hook presents a collection of research studies on the creation, use, and deployment of digital information. According to the editors, the goal of the book is "to present results of scientific research on (I) how digital information has to be designed, (2) how artifacts or systems containing digital content should maximize usability, and (3) how context can influence the nature and efficiency of digital communication" (p. 2). Contributors to this volume have a wide assortment of backgrounds in information science, classical studies, cognitive science, information systems, and organizational sciences. The editors did an excellent job in designing the book. Each chapter is unique in its theory and method. The editors successfully put these unique chapters into the life-cycle view of information: creation, use, and deployment. . . . I would highly recommend this book as a supplementary text for graduate classes in information science, especially those dealing with the design of information systems. It was a pleasure to read this book, and I believe that readers will certainly gain from the wealth of knowledge and insights contained in the volume."

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Footnote

Rez. in: Online Information Review 26(2002) no.3, S.221 (Keary, M.); Library review 51(2002) nos.5/6, S.312-313 (R. O'Beirne)

Imprint

London : Library Association

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Abstract

This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.

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Footnote

Daneben: Brockhaus Enzyklopädie Digital

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Abstract

'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.

LCSH

Internet in library reference services

Subject

Internet in library reference services

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Abstract

This book documents the experiences of metadata creators (both catalogers and indexers), library administrators, and educators who are actively engaged in projects that organize Internet resources for educational purposes. It examines the status quo of cataloging Internet resources, explores the relationship between traditional cataloging practices and Internet cataloging, introduces a number of educationally focused metadata schemes, and examines theoretical and practice aspects of metadata in relation to today's evolving Internet-based educational terrain.

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Series

Library & information science text series

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Content

Key Features - Comprehensive and up-to-date (covering electronic sources and important legal developments, including civil procedure and human rights) - Covers the massive expansion of information an the web and online services - Practical and easy-to-use The Author The author has worked at the Institute of Advanced Legal Studies and House of Lords Library in London. He currently works at the London Metropolitan University library. Readership The book is aimed at academic and law librarians. Lawyers and students will also find the book invaluable. Contents Introduction General and primary material - statutes, bills, statutory instruments, general law reports, finding tools, general legal journals, general legal web sites and online services Main subject areas (includes established texts and substantial works only; reference to the most important and electronic legal sources) - banking/financial services; civil procedure/courts/legal system; constitutional/ administrative/public law/human rights; criminal law; employment law; environmental law; equity and trusts; European Union law; family law; land law/property law; to rts Reference material - dictionaries, directories, research guides Main legal publishers Indexes-legal and author indexes

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Footnote

Vgl. die Rez. zu: Fowler, K.K. (Hrsg.): Using the mathematical literature. New York: Dekker 2004. 389 S. ISBN 0-8247-8971-7. (Books in library and information science; 66) in: Mathematical intelligencer 27(2005) no.2, S.80-81 (J.P. Ladwig u. E.B. Williams):

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Footnote

Rez. in: Mathematical intelligencer 27(2005) no.2, S.80-81 (J.P. Ladwig u. E.B. Williams): "This book deals with the basic tools and skills needed in the mathematical laboratory." It is written not only for librarians, but more importantly for undergraduates doing mathematical research, for graduate students, and for faculty exploring new areas. This is the 66th volume of Dekker's Books in Library and Information Science. It is divided into two parts, "Tools and Strategies," and "Recommended Reading by Subject," and it has two indexes: author and subject. The first place a seasoned mathematician is likely to browse is Part II, "Recommended Readings by Subject," just to check the list of resources for his or her subject. The subjects included are: History of mathematics Number theory Combinatorics Abstract algebra Algebraic and differential geometry Real and complex analysis Differential equations Topology Probability theory and stochastic processes Numerical analysis Mathematical biology Mathematics education NOTE: We understand from the editor that contributors for other subjects (like mathematical logie) would have been welcome. Each subject is given a chapter written by a mathematician and/or a mathematics librarian. Each entry gives enough information to locate and even order the resource, and often a one- or two-sentence description. The emphasis is an books, but key journals and on-line resources are also indicated. The chapters generally contain an introduction, a section an general sources, and then sections for the major subdivisions of a field. Sections often refer to general texts, and then further refine the subdivision. For example, the chapter an topology by Alan Hatcher contains a section an introductory books, then sections an algebraic topology, manifold theory, low-dimensional topology, history, and other resources. The section an manifold theory, for example, discusses differential topology, piecewise-linear topology, topological manifolds, and surgery theory.
Part 1, "Tools and Strategies," contains three chapters. The first is a very interesting one an the culture of mathematics. For undergraduates who are thinking about advanced study (or for friends and family who are puzzled about what a mathematician does), this is a concise and even elegant overview. "Tools" continues with chapters an "Finding Mathematics Information" and an "Searching the Research Literature." Both chapters are written by experienced mathematics librarians and answer questions asked by those learning and studying mathematics. "Finding Mathematics Information" contains sixteen sections (too many to enumerate)-two of our favorites are "Locating Definitions and Basic Explanations" and "Finding or Verifying Quotations and Anecdotes." As with Part II, each entry contains complete bibliographic information with a one- or twosentence abstract. "Searching the Research Literature" contains five sections: introduction, strategies, finding journal articles using indexes, finding papers an the Web, and obtaining the resources found. This chapter is more of a discussion than a list of resources, but like the chapter an "Finding Mathematics Information" would be helpful for someone just beginning research in mathematics. Because this work is primarily arranged by discipline, it offers a different perspective than Nancy D. Anderson and Lois M. Pausch, editors, A Guide to Library Service in Mathematics (Greenwich, CT: JAI Press, Inc.), 1993. One might also consult the $65 book by Martha Tucker and Nancy Anderson, Guide to Information Sources in Mathematics and Statistics (Westport, CT: Libraries Unlimited), 2004. The book's major drawback is its price - 42c per page vs. 19c for Tucker and Anderson. However, it is still an important addition to your library's collection, a relevant resource for undergraduate and graduate student advisors, and perhaps a gift for the new librarian who will be working with your department."

Series

Books in library and information science; 66

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Date

22. 3.2008 16:17:01