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Footnote

Rez. in: JASIST 55(2004) no.11, S.1025-1026 (D.E. Agosto): ""Did you ever feel as though the Internet has caused you to lose control of your library?" So begins the introduction to this volume of over 50 articles, essays, library policies, and other documents from a variety of sources, most of which are library journals aimed at practitioners. Volume editor Block has a long history of library service as well as an active career as an online journalist. From 1977 to 1999 she was the Associate Director of Public Services at the St. Ambrose University library in Davenport, Iowa. She was also a Fox News Online weekly columnist from 1998 to 2000. She currently writes for and publishes the weekly ezine Exlibris, which focuses an the use of computers, the Internet, and digital databases to improve library services. Despite the promising premise of this book, the final product is largely a disappointment because of the superficial coverage of its issues. A listing of the most frequently represented sources serves to express the general level and style of the entries: nine articles are reprinted from Computers in Libraries, five from Library Journal, four from Library Journal NetConnect, four from ExLibris, four from American Libraries, three from College & Research Libraries News, two from Online, and two from The Chronicle of Higher Education. Most of the authors included contributed only one item, although Roy Tennant (manager of the California Digital Library) authored three of the pieces, and Janet L. Balas (library information systems specialist at the Monroeville Public Library in Pennsylvania) and Karen G. Schneider (coordinator of lii.org, the Librarians' Index to the Internet) each wrote two. Volume editor Block herself wrote six of the entries, most of which have been reprinted from ExLibris. Reading the volume is muck like reading an issue of one of these journals-a pleasant experience that discusses issues in the field without presenting much research. Net Effects doesn't offer much in the way of theory or research, but then again it doesn't claim to. Instead, it claims to be an "idea book" (p. 5) with practical solutions to Internet-generated library problems. While the idea is a good one, little of the material is revolutionary or surprising (or even very creative), and most of the solutions offered will already be familiar to most of the book's intended audience.
Unlike muck of the professional library literature, Net Effects is not an open-aimed embrace of technology. Block even suggests that it is helpful to have a Luddite or two an each library staff to identify the setbacks associated with technological advances in the library. Each of the book's 10 chapters deals with one Internet-related problem, such as "Chapter 4-The Shifted Librarian: Adapting to the Changing Expectations of Our Wired (and Wireless) Users," or "Chapter 8-Up to Our Ears in Lawyers: Legal Issues Posed by the Net." For each of these 10 problems, multiple solutions are offered. For example, for "Chapter 9-Disappearing Data," four solutions are offered. These include "Link-checking," "Have a technological disaster plan," "Advise legislators an the impact proposed laws will have," and "Standards for preservation of digital information." One article is given to explicate each of these four solutions. A short bibliography of recommended further reading is also included for each chapter. Block provides a short introduction to each chapter, and she comments an many of the entries. Some of these comments seem to be intended to provide a research basis for the proposed solutions, but they tend to be vague generalizations without citations, such as, "We know from research that students would rather ask each other for help than go to adults. We can use that (p. 91 )." The original publication dates of the entries range from 1997 to 2002, with the bulk falling into the 2000-2002 range. At up to 6 years old, some of the articles seem outdated, such as a 2000 news brief announcing the creation of the first "customizable" public library Web site (www.brarydog.net). These critiques are not intended to dismiss the volume entirely. Some of the entries are likely to find receptive audiences, such as a nuts-and-bolts instructive article for making Web sites accessible to people with disabilities. "Providing Equitable Access," by Cheryl H. Kirkpatrick and Catherine Buck Morgan, offers very specific instructions, such as how to renovate OPAL workstations to suit users with "a wide range of functional impairments." It also includes a useful list of 15 things to do to make a Web site readable to most people with disabilities, such as, "You can use empty (alt) tags (alt="') for images that serve a purely decorative function. Screen readers will skip empty (alt) tags" (p. 157). Information at this level of specificity can be helpful to those who are faced with creating a technological solution for which they lack sufficient technical knowledge or training.

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Footnote

Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.

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Footnote

Connected not only poses the "problem of connection," but also seeks, through Shaviro's scattered mode of critical analysis, to pose new ways of intervening in and viewing connections of all sorts. It does not work. Most of the time, Shaviro's efforts to il illuminate the "connections" never rise above a random, technophilic pastiche, lacking any powerful synthesis but often overflowing with the academic version of New Age babble. (It is ironic that Shaviro is concerned with the "problem of connection," because Connected is largely inaccessible to readers who have not read the novels of Samuel Delany, Philip K. Dick, William Gibson, and several other science fiction novelists, or seen the films in The Matrix series.) For example, Shaviro thinks that everything "flows." He writes: In postmodern society, everything flows. There are flows of commodities, flows of expressions, flows of embodiment, and flows of affect. The organizing material of each flow is a universal equivalent: money, information, DNA, or LSD. But how are these flows related among themselves? Strictly speaking, they should interchangeable. All the equivalents should themselves be mutually equivalent. (p. 193) This is, of course, patent nonsense. More to the point, it is one of many passages in Conneeted that has the ring of authority, but little else. In the midst of rising concerns over computer security, personal privacy, and freedom of expression, how much significance should we assign to Shaviro's assertion that the user's relationship to the network is like the junkie's need for heroin, as described by William Burroughs in The Naked Lunch? Or the claim that Microsoft's design for the "Horne of the Future" is part of a middle-class plot to repress itself sexually? Or the recommendation that a novel of the future in which copyright violators are put to death is a harbinger of things to come? In the end, a generous reading might conclude that Connected is an experimental meditation an the relevance of science fiction, whereas a less generous view would be that the author's misguided preoccupation with literary effect resulted in a book that never makes an effective case for the writers we are supposed to take so seriously."

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Content

- Gut aufgehoben? Virtuelle Wissensnetze Das Internet mit seinen niedrigen Zugangsbarrieren, den vielfältigen Kommunikationsmodi und der relativen Anonymität bietet sich als Medium zur professionellen Beratung ebenso an wie für Selbsthilfegruppen. Welche Erfahrungen haben Praktiker in der Beratung von Hilfesuchenden machen können, welche Informationen und Ratschläge lassen sich über das Netz transportieren? Aber auch zu unproblematischeren Themen entwickeln sich Gemeinschaften, Wissensbörsen und Ratschläge-Foren. Hier stehen Expertenportale mit anscheinend vertrauenswürdigem Wissen gleichberechtigt neben Laienwissen. Risau, P. u. M. Schumacher: Online-Beratung im Netz. Hilfe oder Scharlatanerie? Schlieker, C. u. K. Lehmann: Verknüpft, Verknüpfter, Wikis Klein, A.: »Ihr Seid Voll Col«. Online-Beratung für Jugendliche Neller, M.: Geburt eines Kritikers. Wie Kunden zu Rezensenten werden Döring, N. u. S. Pöschl: Wissenskommunikation in Chats - Von der Information zum Wissen. Digitale Lernprozesse Nicht allein der Computer, auch das Medium Internet ist dabei Aus- und Weiterbildung zu verändern. In Zeiten, in denen Bildung per se in der Krise steckt, versuchen verschiedene Akteure daher Bildung zu digitalisieren: unter Geld- und Zeitdruck die Unternehmen; unter Rechtfertigungsdruck die Universitäten. Viele Chancen stecken in den neuen Möglichkeiten, viele Erfahrungen gilt es aber auch noch zu machen. Im Kapitel »Digitale Lernprozesse« werden Visionen und tatsächliche Schritte in Richtung digitaler und medial vermittelter Bildung beschrieben. Hoffmeister, K.: Von der Überflüssigkeit eines Begriffs. Bildung mit E-Learning Wischer, B.: Blühende Lernwelten. E-Learning in der Hochschullehre Müller, D.: Zwischen Realem und Virtuellem. Mixed-Reality in der technischen Bildung Payome, T.: Berufen zum Teletutor? Interview mit Kerstin Ackermann-Stommel - The New Frontier. Wissenschaft in einer neuen Welt Wissenschaft an Universitäten und Abteilungen für Forschung & Entwicklung in Unternehmen sind die Orte, an denen neues Wissen erzeugt wird. Erlangt werden die Erkenntnisse dabei zunehmend in globalen Zusammenhängen und Netzwerken. Das Internet bildet hier die kommunikative Grundlage und greift tief in die tradierten Strukturen der Wissensproduktion ein. Das Kapitel fragt nach den Herausforderungen und Chancen, die sich für Wissenschaftler durch die Netzwerkmedien ergeben. Thomas, N.: Wissenschaft in der digitalen Welt Schmidt, J.: Online-Forschung. Wissen über das Netz Schelske, A. u. P. Wippermann: Trendforschung im Netz der Zeichen Passek, O.: Open Access. Freie Erkenntnis für freie Wirtschaft Berliner Erklärung über offenen Zugang zu wissenschaftlichem Wissen Plass, C.: Warum wir Online-Zeitschriften brauchen. Interview mit Katja Mruck - Bilder-Wissen. Die Macht der Oberflächen Was sozial als ästhetisch und was als erkenntnisträchtig gilt, wird durch das technische Bild ebenso neu beantwortet wie die Frage, was als »real« zu gelten hat. Der Revolution bildhafter Darstetlungs- und Wahrnehmungsweisen geht dieses Kapitel nach. Richard, B.: Bilderkrieg und Terrorismus Kamerbeek, I. u. M. Schetsche: Webism Movement. Die Netzkunst des neuen Jahrhunderts Moebius, S.: Die Wiederverzauberung der Welt in der Google-Gesellschaft Schodder, W.: Die »zufällige Mitrealität« des Computers. Interview mit Frieder Nake - Schlusswort Kuhlen, R.: Macht Google autonom? Zur Ambivalenz informationeller Autonomie

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Footnote

The real core of the SRVP, that is, the VRT training activities actually utilized by Washington State, are presented in Chapter Seven in roughly the same order as they took place in the course (train the trainer, orientation, chat practice, multitasking skills, virtual field trips, secret patron, transcript review, checking out the competition, policy and procedure review, sharing via a discussion list, and online meetings). Most interestingly, Chapter Eight deals with behavior, an issue rarely discussed in the context of librarianship, let alone providing reference services. As stated by the authors, "the most difficult aspect of digital reference service involves incorporating model reference interview techniques into an online transaction" (p. 74). The SVRP utilized an "online secret patron scenario" as a training tool that helped the student get the question straight, kept the customer informed, and provided the information required by the patron. The final chapter of the book reviews the important tasks of evaluation, modification, and follow-up. To that end, evaluative material is described and linked to Appendix A (assessment tools). In addition, evaluative tasks such as trainer debriefings and consultation with others participating in the SVRP are described. Finally, the chapter includes examples of unexpected consequences experienced in evaluating VRT services (from total inability to handle online transactions to poor marketing or branding of online services). Many useful appendices are included in this book. Appendix A provides examples of several assessment tools used during the "Anytime, Anywhere Answers" program. Appendix B consists of actual transcripts (edited) designed to illustrate good and bad virtual reference transactions. The transcripts illustrate transactions involving helping with homework, source citing, providing an opinion, suggesting print materials, and clarifying a question. This appendix should be required reading as it provides real-world examples of VRT in action. Appendix C is a copy of a VRT field trip questionnaire. The next appendix, like Appendix B, should be required reading as it includes an actual transcript from seven secret patron scenarios. A policies and procedures checklist is provided in Appendix E. Yet another critical source of information is presented in Appendix F, online meeting transcript. This transcript is the result of an online meeting conducted during a VRSP training class held in 2003. According to the authors, it is an example of the positive working relationship developed during a five-week learning course. The remaining appendices (G through 1) present information about support materials used in the VSRP, the VSRP budget, and trainer notes and tips. Clearly, VRT is a skill and resource that information professionals need to embrace, and this book does a fine job of outlining the essentials. It is apparent that the Washington State experience with VRT was a pioneering venture and is a model that other information professionals may seek to embrace, if not emulate, in developing their own VRT programs. However, this book is not a "complete guide" to VRT. There is too rapid development in virtual environments for any one to claim such an achievement. However, it is likely the most "complete" guide to the Washington State experience that will be published; therefore, this book should serve as a thorough and revelatory guide to VRT for several years to come."

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Footnote

The most common definition for metadata is "data about data." What metadata does is provide schemes for describing, organizing, exchanging, and receiving information over networks. The authors explain how metadata is used to describe resources by tagging item attributes like author, title, creation date, key words, file formats, compression, etc. The most well known scheme is MARC, but other schemes are developing for creating and managing digital collections, such as XML, TEI, EAD, and Dublin Core. The authors also do a good job of describing the difference between metadata and mark-up languages like HTML. The next two chapters discuss developing, designing, and providing access to a digital collection. In Chapter Six, "Developing and Designing Systems for Sharing Digital Resources," the authors examine a number of issues related to designing a shared collection. For instance, one issue the authors examine is interoperability. The authors stress that when designing a digital collection the creators should take care to ensure that their collection is "managed in such a way as to maximize opportunities for exchange and reuse of information, whether internally or externally" (p. 140). As a complement to Chapter Six, Chapter Seven, "Portals and Personalization: Mechanisms for End-user Access," focuses an the other end of the process; how the collection is used once it is made available. The majority of this chapter concentrates an the use of portals or gateways to digital collections. One example the authors use is MyLibrary@NCState, which provides the university community with a flexible user-drive customizable portal that allows user to access remote and local resources. The work logically concludes with a chapter an preservation and a chapter an the evolving role of librarians. Chapter Eight, "Preservation," is a thought-provoking discussion an preserving digital data and digitization as a preservation technique. The authors do a good job of relaying the complexity of preservation issues in a digital world in a single chapter. While the authors do not answer their questions, they definitely provide the reader wich some things to ponder. The final chapter, "Digital Librarians: New Roles for the Information Age," outlines where the authors believe librarianship is headed. Throughout the work they stress the role of the librarian in the digital world, but Chapter Nine really brings the point home. As the authors stress, librarians have always managed information and as experienced leaders in the information field, librarians are uniquely suited to take the digital bull by the horns. Also, the role of the librarian and what librarians can do is growing and evolving. The authors suggest that librarians are likely to move into rotes such as knowledge mediator, information architect, hybrid librarian-who brings resources and technologies together, and knowledge preserver. While these librarians must have the technical skills to cope with new technologies, the authors also state that management skills and subject skills will prove equally important.

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Date

22. 3.2004 14:46:50

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Footnote

Rez. in: JASIST 56(2005) no.11, S.1237-1238 (E. Yakel): "This book provides the profession with a cogent, thorough, and thoughtful introduction to digital reference. Janes not only provides the breadth of coverage expected in an introduction, but also depth into this important topic. Janes' approach is managerial or administrative, providing guidelines for reference work that can be applied in different settings. Janes creates a decision-making framework to help reference librarians make decisions concerning how, to what extent, and in what cases digital reference services will be delivered. In this way, Janes avoids dictating a "one-size-fits-all" model. This approach is the major strength of the book. Library administrators and heads of reference services will find the administrative approach welcome by helping them think through which digital reference policies and methods will best target core constituencies and their institutional environments. However, the book deserves a broader audience as professors will find that the book fits nicely in a general reference course. For all readers, the book is readable and engaging and also challenging and questioning. The book begins with a history of reference work, nicely positioning digital reference in this tradition and noting the changes wrought by the digital age. By doing this, the author establishes both continuity and change in reference work as well as the values surrounding this activity. These values are largely those from the library community and Support people's access to information as well as activities that support the use of information. Janes closes this chapter by noting that the continuing changes in demographics, technology, and connectivity will impact reference work in ways that are not yet imaginable. This introduction sets the tone for the rest of the book. Janes defines digital reference service as "the use of digital technologies and resources to provide direct, professional assistance to people who are seeking information, wherever and whenever they need it" (p. 29). This definition covers a lot of ground. Examples include everything from a public library answering email queries to commercial ask-an-expert services. While the primary audience is librarians, Janes continually reminds readers that many others perform reference activities an the World Wide Web. Furthermore, he cautions readers that there are larger forces shaping this activity in the world that need to acknowledged. In building a framework for decision-making, Janes outlines the types of digital reference service. This discussion covers the communieations modes, such as e-mail, chat, Web forms, etc. It also analyzes the modalities by which reference service is delivered: synchronous/ asynchronous. Using these two dimensions (communication method and synchronous/asynchronous), Janes presents the variety of contexts in which digital reference can take place and then outlines the strengths and weaknesses of each of these. This translates into a decision-making framework by which readers analyze their particular setting and then select the modes and modalities that world be most effective. This is a powerful device and demonstrates the many options (and perhaps also the obstacles) for providing digital reference service.

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Footnote

Rez. in: JASIST 58(2007) no.4, S.608-609 (K.D. Desouza): "Richard Rogers explores the distinctiveness of the World Wide Web as a politically contested space where information searchers may encounter multiple explanations of reality. Sources of information on the Web are in constant competition with each other for attention. The attention a source receives will determine its prominence, the ability to be a provider of leading information, and its inclusion in authoritative spaces. Rogers explores the politics behind evaluating sources that are collected and housed on authoritative spaces. Information politics on the Web can be looked at in terms of frontend or back-end politics. Front-end politics is concerned with whether sources on the Web pay attention to principles of inclusivity, fairness, and scope of representation in how information is presented, while back-end politics examines the logic behind how search engines or portals select and index information. Concerning front-end politics, Rogers questions the various versions of reality one can derive from examining information on the Web, especially when issues of information inclusivity and scope of representation are toiled with. In addition, Rogers is concerned with how back-end politics are being controlled by dominant forces of the market (i.e., the more an organization is willing to pay, the greater will be the site's visibility and prominence in authoritative spaces), regardless of whether the information presented on the site justifies such a placement. In the book, Rogers illustrates the issues involved in back-end and front-end politics (though heavily slanted on front-end politics) using vivid cases, all of which are derived from his own research. The main thrust is the exploration of how various "information instruments," defined as "a digital and analytical means of recording (capturing) and subsequently reading indications of states of defined information streams (p. 19)," help capture the politics of the Web. Rogers employs four specific instruments (Lay Decision Support System, Issue Barometer, Web Issue Index of Civil Society, and Election Issue Tracker), which are covered in detail in core chapters of the book (Chapter 2-Chapter 5). The book is comprised of six chapters, with Chapter 1 being the traditional introduction and Chapter 6 being a summary of the major concepts discussed.