Search (296 results, page 1 of 15)

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Abstract

Mit über 1100 Delegierten und 85 Ausstellern stellte die zwölfte Information Online auch 2005 wieder die im Raum Asien und Pazifik größte und renommierteste regionale Fachmesse für den Informationsbereich dar. Alle zwei Jahre veranstaltet der australische Informationsberufe-Verband ALIA in Sydney die Tagung mit Fachreferenten aus Australien, Asien, Europa und USA. An drei bis fünf Tagen kommen hier Bibliothekare und Informationsspezialisten aus Australien und Neuseeland, Indien, Malaysien, Amerika, und Europa zusammen, um sich anhand von Vorträgen, Workshops, einer Fachausstellung und reichlich Gelegenheiten für informelles Networking einen Überblick über den sich rasant entwickelnden Markt des elektronischen Informationsmanagement und der Informationsversorgung zu verschaffen. 60 Referenten und neun Hauptredner (Angela Abell, Kate Andrews, Liesle Capper, Peter Crowe, Prof. Brian Fitzgerald, David Hawking, Mary Lee Kennedy, Hemant Manohar, Joan Frye Williams) lieferten Forschungsergebnisse, Fallstudien, Fortschrifttsberichte und programmatische Thesen aus den Themenbereichen Informationsarchitektur, Online Archive, Content Management Systeme, Urheberrecht und WWW, Web Services für Bibliotheken und Informationsstellen, Benutzungsschemata für Web-Technologien, Schnittstellen, Datenpool, Bibliotheksautomation, Referenzservice online, Metadaten für Informationssysteme und für Organisationen, Wissenschaftliches Publizieren, Open Access, Knowledge Management und intellektuelles Kapital, Benutzerpsychologie, Online lernen, Berufsbild Informationsspezialist. Ein Drittel der Beiträge beschäftigte sich mit Fragen rund um Information beziehungsweise Knowledge Discovery Search, Search und nochmals Search. Dreht sich angesichts der kommerziellen Erfolge von Google und Konsorten denn alles nur noch um die Websuche?

Date

22. 5.2005 13:51:43

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Abstract

This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state-of-the-art in digital reference as of late 2001- early 2002, and validates the general process model of asynchronous digital reference.

Source

Information processing and management. 40(2004) no.2, S.347-363

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Abstract

This work tackles one of the fundamental problems of information management - how to get the right information to the right person at the right time. It provides a practical framework to enable information services to gather information from users in order to aid information system design, and to monitor the effectiveness of an information service. This new edition has been fully revised and now has increased coverage of the Internet. The Web raises many problems when it comes to meeting information needs - authority and overload, for example - and these problems make an effective information needs analysis even more crucial. There is a new methodology section on Web log analysis and focus group interviews. Practical advice is given concerning interview technique and an interview schedule is included.

LCSH

Information services

Subject

Information services

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Abstract

The WWW provides unprecedented access to globally distributed content. The extent and uniform accessibility of the Web has proven beneficial for research, education, commerce, entertainment, and numerous other uses. Ironically, the fact that the Web is an information space without boundaries has also proven its biggest flaw. Key aspects of libraries, such as selectivity of content, customization of tools and services relative to collection and patron characteristics, and management of content and services are noticeably absent. In this paper, we review our experiences with NCSTRL and Dienst, describe some of the lessons we have learned from the deployment experience, and define some directions for the future

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Footnote

Rez. in: JASIST 55(2004) no.4, S.366-368 (L. Mon): "The early years of the 21st century have been marked in the library community by a sharp increase in "chat reference" Services offered through library Web sites. Variously called "live reference," "virtual reference," or "chat reference," these Services utilize chat, MOO, instant messaging, and other online technologies to extend the live, synchronous interaction of the library reference desk to the Internet. In 2001, Stephen Francoeur found 272 libraries with chat reference Services worldwide, and in June 2003 Bernie Sloan's online listing of chat consortia included 47 consortia, which together represented more than 550 U.S. libraries. (Francoeur, 2001; Sloan, 2003) Jana Ronan's book is the latest entrant among recent works intended to guide librarians in the growing trend of setting up synchronous online "chat reference" services, and provides information about selecting software, setting service policies, conducting training, and managing staffing for a variety of different service configurations. Ronan, who serves as Interactive Reference Coordinator for the George A. Smathers Libraries at the University of Florida, Gainesville, covers the practical aspects of launching and managing chat reference services in 10 chapters, followed by five chapters of individual case studies contributed by other authors who describe chat reference implementations at SUNY Morrisville, Austin Peay State University, Paradise Valley Community College, University of South Florida, and the University of Florida.
Other recent works in this field include Marc Meola and Sam Stormont's 2002 "how to do it manual" for starting and operating live reference services, and Anne Grodzins Lipow's 2003 "handbook" for virtual reference librarians (Meola & Stormont, 2002; Lipow, 2003). As with Ronan's book, each of these is targeted toward librarians who are considering offering live interactive online reference services as part of a digital library presence. While Meola and Stormont provide extensive guidance an adapting chat services to specific staffing configurations and Lipow focuses more deeply an developing staff skills for the chat reference interaction, Ronan's book offers the most comprehensive overview for analyzing and selecting among chat reference software choices. Ronan's first two Chapters are focused an software choices. Chapter 1 describes "basic" software such as Internet Relay Chat (IRC), MOO, instant messaging, and Web-based chat, while Chapter 2 covers "advanced" options such as online distance education courseware and Web-based call center software. In Chapter 3, Ronan discusses the audience for chat reference services. Chapter 4 concerns the criteria for selecting "real time software" appropriate for the library and its users. Chapter 5 explores staffing models of all types, from recruitment of regular staff to work extra hours to outsourcing of chat reference work among vendors, consortia, and independent contractors.
Training techniques are the focus in Chapter 6, including ways to relax trainees and reduce cognitive load as well as to maximize training utility when the software limits the number of logins available. Ronan covers everyday administration and policy issues in Chapters 7 and 8. These include a list of daily routines such as checking that the software is functioning, plus monthly routines of updating statistics, policies, and procedures. Chapter 9 offers guidance an the chat reference interview, which Ronan likens to "information therapy" within an online environment of diminished contextual cues. Marketing and publicity are discussed in Chapter 10, with advice an advertising and publicity campaigns as well as a checklist of 20 promotional strategies for attracting users to a new chat service (p. 165). In the final section of the book, Chapters 11-15 provide individual case studies written by six contributors describing how live different academic libraries have been able to launch and operate chat reference services using a variety of different types of software including instant messaging, MOO, Internet Relay Chat, and call center software. Each case study begins with a statement of the software used, launch date, staffing, and hours of the service, and most include statistical information an chat reference traffic. These final live chapters provide "voices from the front lines" giving details of individual librarians' experiences in launching chat services.
Overall, Ronan's book serves as an excellent guide for librarians interested in launching chat reference services and provides a particularly comprehensive overview of software and considerations for selection and expansion. However, the strong focus an basic hands-on setup, administration, and management may limit the appeal of the book for other readers interested in exploring issues of chat reference service in a larger context-such as whether library schools are adequately preparing the next generation of librarians to function in this new virtual environment, or whether the volume of chat reference traffic sufficiently justifies a refocusing of resources and staffing from e-mail, telephone, and face-to-face service points, especially in a 24/7 context. As chat reference moves beyond text into voice and video, and as the current chat start-ups either disappear or become strongly integrated within digital libraries, there will be a continuing need for writers such as Ronan to move beyond the basics and guide us in considering the next steps and the transformations that online reference services are both creating and reflecting within our libraries and the larger society."

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Date

14. 8.2002 11:47:22

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Abstract

Zentrale Erwerbung von wissenschaftlichen Informationsressourcen im Netz der virtuellen Hybridbibliothek der Max-Planck-Gesellschaft »Excellent Information Services for Excellent Research« ist das Motto der Anfang 2007 gegründeten Max Planck Digital Library (MPDL). Diese ambitionierte Leitlinie würdigt die Relevanz eines modernen wissenschaftlichen Informationsmanagements für eine exzellente Spitzenforschung. Mit Gründung der MPDL wurde in der Max-Planck-Gesellschaft (MPG) ein entscheidender Schritt zur zentralen Unterstützung eines bisher weitgehend dezentralen Informationsversorgungsnetzes gegangen. Die Entscheidung zu einer Kombination aus zentraler und dezentraler Informationsversorgung trägt den Veränderungen Rechnung, die sich durch die Möglichkeiten der digitalen Welt ergeben haben. Intention der Neugründung ist jedoch nicht, ein unter der Prämisse der Institutsautonomie etabliertes, wohl durchdachtes Literatur- und Informationsversorgungssystem sukzessive durch eine zentrale Einheit abzulösen, sondern gemäß der Maxime der Subsidiarität Stärken von dezentralen und von zentralen Einheiten zu einem effizienten Gesamtsystem zu ergänzen. Der vorliegende Artikel skizziert das Netz der Informationsversorgung in der MPG mit dem Schwerpunkt auf der Versorgung mit elektronischen Medien des institutsübergreifenden Bedarfs. Dieser Schwerpunkt kennzeichnet eines der Hauptarbeitsfelder der MPDL, deren weitere Services und Arbeitsfelder kontextgebunden und ausgewählt vorgestellt werden sollen?

Date

22. 7.2009 13:40:29

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Abstract

Information is a key factor in business today, and data warehousing has become a major activity in the development and management of information systems to support the proper flow of information. Unfortunately, the majority of information systems are based an structured information stored in organizational databases, which means that the company is isolated from the business environment by concentrating an their internal data sources only. It is therefore vital that organizations take advantage of external business information, which can be retrieved from Internet services and mechanically organized within the existing information structures. Such a continuously extending integrated collection of documents and data could facilitate decision-making processes in the organization.

Theme

Information Resources Management

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Date

10. 9.2000 17:38:22

Source

Library resources and technical services. 45(2001) no.2, S.73-79

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Abstract

This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.

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Abstract

Knowledge Organization Systems can comprise thesauri and other controlled lists of keywords, ontologies, classification systems, clustering approaches, taxonomies, gazetteers, dictionaries, lexical databases, concept maps/spaces, semantic road maps, etc. These schemas enable knowledge structuring and management, knowledge-based data processing and systematic access to knowledge structures in individual collections and digital libraries. Used as interactive information services on the Internet they have an increased potential to support the description, discovery and retrieval of heterogeneous information resources and to contribute to an overall resource discovery infrastructure

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Abstract

Web sites often provide the first impression of an organization. For many organizations, web sites are crucial to ensure sales or to procure services within. When a person opens a web site, the first impression is probably made in a few seconds, and the user will either stay or move on to the next site on the basis of many factors. One of the factors that may influence users to stay or go is the page aesthetics. Another reason may involve a user's judgment about the site's credibility. This study explores the possible link between page aesthetics and a user's judgment of the site's credibility. Our findings indicate that when the same content is presented using different levels of aesthetic treatment, the content with a higher aesthetic treatment was judged as having higher credibility. We call this the amelioration effect of visual design and aesthetics on content credibility. Our study suggests that this effect is operational within the first few seconds in which a user views a web page. Given the same content, a higher aesthetic treatment will increase perceived credibility.

Source

Information processing and management. 44(2008) no.1, S.386-399

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Abstract

This article discusses the history and emergence of non-library commercial and noncommercial information services on the World Wide Web. These services are referred to as "expert services," while the term "digital reference" is reserved for library-related on-line information services. Following suggestions in library and information literature regarding quality standards for digital reference, researchers make clear the importance of developing a practicable methodology for critical examination of expert services, and consideration of their relevance to library and other professional information services. A methodology for research in this area and initial data are described. Two hundred forty questions were asked of 20 expert service sites. Findings include performance measures such as response rate, response time, and verifiable answers. Sites responded to 70% of all questions, and gave verifiable answers to 69% of factual questions. Performance was generally highest for factual type questions. Because expert services are likely to continue to fill a niche for factual questions in the digital reference environment, implications for further research and the development of digital reference services may be appropriately turned to source questions. This is contrary to current practice and the emergence of digital reference services reported in related literature thus far.

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Abstract

The BAER Web Resources Group was charged in October 1999 with defining and describing the parameters of electronic resources that do not clearly belong to the categories being defined by the BAER Digital Group or the BAER Electronic Journals Group. After some difficulty identifying precisely which resources fell under the Group's charge, we finally named the following types of resources for our consideration: web sites, electronic texts, indexes, databases and abstracts, online reference resources, and networked and non-networked CD-ROMs. Electronic resources are a vast and growing collection that touch nearly every department within the Library. It is unrealistic to think one department can effectively administer all aspects of the collection. The Group then began to focus on the concern of bibliographic access to these varied resources, and to define parameters for handling or processing them within the Library. Some key elements became evident as the work progressed. * Selection process of resources to be acquired for the collection * Duplication of effort * Use of CORC * Resource Finder design * Maintenance of Resource Finder * CD-ROMs not networked * Communications * Voyager search limitations. An unexpected collaboration with the Web Development Committee on the Resource Finder helped to steer the Group to more detailed descriptions of bibliographic access. This collaboration included development of data elements for the Resource Finder database, and some discussions on Library staff processing of the resources. The Web Resources Group invited expert testimony to help the Group broaden its view to envision public use of the resources and discuss concerns related to technical services processing. The first testimony came from members of the Resource Finder Committee. Some background information on the Web Development Resource Finder Committee was shared. The second testimony was from librarians who select electronic texts. Three main themes were addressed: accessing CD-ROMs; the issue of including non-networked CD-ROMs in the Resource Finder; and, some special concerns about electronic texts. The third testimony came from librarians who select indexes and abstracts and also provide Reference services. Appendices to this report include minutes of the meetings with the experts (Appendix A), a list of proposed data elements to be used in the Resource Finder (Appendix B), and recommendations made to the Resource Finder Committee (Appendix C). Below are summaries of the key elements.

Date

21. 4.2002 10:22:31

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Abstract

Reports on the performance of five free digital reference services (DRS) in answering ten reference questions. The first five questions were of a simple, factual, nature which should have ready answers. The second set of five were based on the subject of film studies. The answers to these questions varied from a simple one- or two-word response, to more extensive information, such as question 10. This study notes the use of various delivery methods for DRS: chat, Web forms, e-mail. It outlines the individual and co-operative approaches; and the challenges posed to the academic libraries by the so-called expert services. This study also intends to check if the services would ask for further information to ensure accuracy or simply provide the best answer based on the first query. It finds that there is often a trade-off between speed of response and quality or accuracy of response.

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Abstract

Reports on a small-scale experiment designed to assess the performance of the freely available digital reference services. Ten questions - five purely fact-finding, and five on the subject of political affairs - were submitted to three digital reference services (DRS), namely, AllExperts, Ask a Librarian, and UCLA E-Mail Reference Service. The findings show that DRS deliver generally accurate information although the time taken to do so varies both between services and within a particular service. The collaborative nature of such endeavours is also likely to continue as individual institutions seek to limit the expense they incur. Instructing users on how to find information independently has always been one of the hallmarks of academic reference services, and this has to be given priority in a digital environment.

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Abstract

This second edition is an update and expansion of the original April 1998 edition. It contains more of everything. In particular, the resources section has been expanded and updated. This document is designed to help those who are contemplating setting up a digital library. Whether this is a first time computerization effort or an extension of an existing library's services, there are questions to be answered, deci-sions to be made, and work to be done. This document covers all those stages and more. The first section (Chapter 1) is a series of questions to ask yourself and your organization. The questions are designed generally to raise issues rather than to provide definitive answers. The second section (Chapters 2-5) discusses the planning and implementation of a digital library. It raises some issues which are specific, and contains information to help answer the specifics and a host of other aspects of a digital li-brary project. The third section (Chapters 6 -7) includes resources and a look at current research, existing digital library systems, and the future. These chapters enable you to find additional resources and help, as well as show you where to look for interesting examples of the current state of the art

Footnote

This Digital Library Tool Kit was sponsored by Sun Microsystems, Inc. to address some of the leading questions that academic institutions, public libraries, government agencies, and museums face in trying to develop, manage, and distribute digital content. The evolution of Java programming, digital object standards, Internet access, electronic commerce, and digital media management models is causing educators, CIOs, and librarians to rethink many of their traditional goals and modes of operation. New audiences, continuous access to collections, and enhanced services to user communities are enabled. As one of the leading technology providers to education and library communities, Sun is pleased to present this comprehensive introduction to digital libraries

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Abstract

The use of various Internet services by library cataloguers and subject classifiers is discussed, with special reference to Scotland and the remainder of the United Kingdom. Services include e-mail, FTP, and Websites

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Source

Library collections, acquisitions and technical services. 24(2000) no.x, S.153-170