-
Sträter, H.: Beratungsinterviews : Praxis der Auskunft und Beratung in Bibliotheken und Informationsstellen (1991)
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- BK
- 06.60 / Bibliotheksbenutzung
- Classification
- AN 96200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationsvermittlung, Informationsplanung / Auskunft und Beratung
AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
06.60 / Bibliotheksbenutzung
Bib A 591 / Auskunft
- Imprint
- Bad Honnef : Bock und Herchen
- RVK
- AN 96200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationsvermittlung, Informationsplanung / Auskunft und Beratung
AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
- SBB
- Bib A 591 / Auskunft
- Series
- Bibliothek und Gesellschaft
-
Innovationsforum 2003 : [Informationskompetenz] (2003)
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- Classification
- AN 96000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationsvermittlung, Informationsplanung / Allgemeines
AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
AN 73000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Allgemeines
- Content
- Enthält die Beiträge: FRITSCH, M.: Bibliotheksarbeit für Kinder unter drei Jahren und ihre Betreuungspersonen in Öffentlichen Bibliotheken; GEBAUER, G.: Qualitätsmanagement in Öffentlichen Bibliotheken - am Beispiel der ersten zertifizierten Öffentlichen Bibliothek in Deutschland; RAUCHMANN, S.: Die Vermittlung von Informationskompetenz in Online-Tutorials: eine vergleichende Bewertung der US-amerikanischen und deutschen Konzepte
- Date
- 22. 2.2008 17:36:03
- RSWK
- Bibliothekswesen / Informationsmittel / Informationsdienste / Internet / Bibliotheksarbeit / Management (ÖVK)
- RVK
- AN 96000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationsvermittlung, Informationsplanung / Allgemeines
AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
AN 73000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Allgemeines
- Subject
- Bibliothekswesen / Informationsmittel / Informationsdienste / Internet / Bibliotheksarbeit / Management (ÖVK)
-
Hoferer, K. (Bearb.): Retrospektive Konversion in Europa : ein Überblick (1997)
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- Classification
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
- RVK
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
-
Lux, C.; Sühl-Strohmenger, W.: Teaching Library in Deutschland : Vermittlung von Informationsund Medienkompetenz als Kernaufgabe für Öffentliche und Wissenschaftliche Bibliotheken (2004)
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- Abstract
- "Teaching Library" - dies ist nicht nur der Titel dieses Buches, sondern vor allem auch eine selbstbewusste Behauptung in einem Land, in dem die Politik die Bibliotheken als Partner des Lernens noch nicht entdeckt hat, in dem die kommunalen Gremien in Zeiten des Sparens die Ausgaben für Bibliotheken als angeblich freiwillige Leistungen in dem Feld der Kultur neben Museen und Theatern munter kürzen. Dabei belegen die internationalen Studien (PISA, TIMSS etc.) zur Leistungsfähigkeit von Bildungssystemen bereits jetzt schon erhebliche Defizite des deutschen Bildungswesens, insbesondere hinsichtlich der Schlüsselqualifikationen, die unter "Literacy" gefasst werden. Als notwendige Antwort auf dieses Defizit empfehlen die Autoren dieses Buches die viel pointiertere Einbindung der gesamten Bibliotheken in Deutschland in unser Bildungssystem, um sowohl die Unentbehrlichkeit zu unterstreichen, als auch Synergien mit anderen Bildungsträgern zu nutzen. Das vorliegende Buch zeigt eindrucksvoll die erstaunliche Vielfalt der Initiativen und den Einfallsreichtum der Bibliothekare in dieser Hinsicht.
- BK
- 06.60 / Bibliotheksbenutzung
- Classification
- AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
AN 77500 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Bibliotheksbenutzer, Benutzerforschung, Benutzeranalyse
AN 80852 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliothekswesen in einzelnen Ländern und einzelne Bibliotheken / Einzelne deutsche Bibliotheken / Bibliotheken S / Stuttgart / Universitätsbibliothek Hohenheim
06.60 / Bibliotheksbenutzung
- Date
- 22. 2.2008 14:17:00
- LCSH
- Information literacy / Study and teaching / Germany
Information retrieval / Study and teaching / Germany
- RSWK
- Bibliothekswesen / Information / Medienkompetenz (ÖVK)
- RVK
- AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
AN 77500 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Bibliotheksbenutzer, Benutzerforschung, Benutzeranalyse
AN 80852 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliothekswesen in einzelnen Ländern und einzelne Bibliotheken / Einzelne deutsche Bibliotheken / Bibliotheken S / Stuttgart / Universitätsbibliothek Hohenheim
- Subject
- Bibliothekswesen / Information / Medienkompetenz (ÖVK)
Information literacy / Study and teaching / Germany
Information retrieval / Study and teaching / Germany
-
¬Der Online-Publikumskatalog der Universitätsbibliothek Düsseldorf : Methodische Erkenntnisse und Erfahrungen; OPAC-Kolloquium am 27.-28.11.1989 (1991)
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- BK
- 06.60 Bibliotheksbenutzung
- Classification
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
AN 50200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliographien, Sammelschriften / Schriftenreihen (Indiv.-Sign.)
06.60 Bibliotheksbenutzung
- Content
- Enthält die Beiträge: SCHULTE-GEERS, A.: Das OPAC-Projekt der Universitätsbibliothek Düsseldorf: Realisierungsverlauf und Design; DREIS, G.: Zur Retrievalorganisation des OPAC; BARTHOLOMÄUS, I.: Die Benutzeroberfläche; GATTUNG, B.: Datenbank-Aufbau und -Update; DREIS, G.: Formen des sachlichen Sachzugriffs. Probleme des automatischen Indexierens; STEDTNITZ, G.: Suchbarkeit von Namen; GATTUNG, B.: Zur Analyse des Benutzerverhaltens. T.1; DREIS, G.: Zur Analyse des Benutzerverhaltens. T.2; BINDER, W.: Der OPAC der Universitätsbibliothek Bielefeld; SKIBBE, M.: Der OPAC der Universitätsbibliothek der Universität der Bundeswehr Hamburg; KRISTEN, H.: Der OPAC der Universitätsbibliothek Karlsruhe; WÄTJEN, H.-J.: ORBIS, der Oldenburger Online-Benutzerkatalog; KOWALK, W.: Der OPAC der Universitätsbibliothek Saarbrücken; FUCHS, H.-J.; RIENAS, C. u. R. BOUCHÉ: Der OPAC der Universitätsbibliothek Tübingen; NIGGEMANN, E.: Die Diskussion während des Düsseldorfer Expertenkolloquiums
- Footnote
- Rez. in: Bibliothek: Forschung und Praxis 16(1992) S.123-124 (W. Kowalk)
- RSWK
- Düsseldorf / Universitäts- und Landesbibliothek / Online-Katalog / Kongress / Düsseldorf <1989>
Information Retrieval (BVB)
Online-Katalog / Düsseldorf / Universitäts- und Landesbibliothek (BVB)
- RVK
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
AN 50200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliographien, Sammelschriften / Schriftenreihen (Indiv.-Sign.)
- Series
- Zeitschrift für Bibliothekswesen und Bibliographie: Sonderh.52 ; Schriften der Universitätsbibliothek Düsseldorf; Bd.8
- Subject
- Düsseldorf / Universitäts- und Landesbibliothek / Online-Katalog / Kongress / Düsseldorf <1989>
Information Retrieval (BVB)
Online-Katalog / Düsseldorf / Universitäts- und Landesbibliothek (BVB)
-
Garfield, E.: Citation indexing : its theory and application in science, technology, and humanities (1979)
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- BK
- 06.60 Bibliotheksbenutzung
- Classification
- AN 95100 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationspraxis / Referieren, Klassifizieren, Indexieren
AN 96100 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationsvermittlung, Informationsplanung / Herstellung von Bibliographien und Informationsdiensten
AK 39900 Allgemeines / Wissenschaftskunde und Wissenschaftsorganisation / Technik der wissenschaftlichen Arbeit / Hilfsmittel zur wissenschaftlichen Arbeit
06.60 Bibliotheksbenutzung
- Imprint
- Philadelphia, PA : Institute for Scientific Information
- RVK
- AN 95100 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationspraxis / Referieren, Klassifizieren, Indexieren
AN 96100 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Informationsvermittlung, Informationsplanung / Herstellung von Bibliographien und Informationsdiensten
AK 39900 Allgemeines / Wissenschaftskunde und Wissenschaftsorganisation / Technik der wissenschaftlichen Arbeit / Hilfsmittel zur wissenschaftlichen Arbeit
-
¬The Online catalogue : developments and directions (1989)
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- Classification
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
- RVK
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
-
Crawford, W.: Patron access : Issues for online catalogs (1987)
0.36
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- Classification
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
- RVK
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
-
Gödert, W.; Lepsky, K.: Informationelle Kompetenz : ein humanistischer Entwurf (2019)
0.34
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- Abstract
- Diskussionen um Datennetze und Informationstechnik drehen sich häufig um kompetentes Handeln. In der Publikation werden Voraussetzungen eines autonomen informationellen Handelns gezeigt: Abstrahieren, Analogien bilden, Plausibilitäten beachten, Schlussfolgern und kreativ sein. Informationelle Kompetenz ist gelebte Informationelle Autonomie. Es lassen sich Konsequenzen für ein zukünftiges Menschenbild in informationstechnischen Umgebungen ziehen.
- Footnote
- Rez. in: Philosophisch-ethische Rezensionen vom 09.11.2019 (Jürgen Czogalla), Unter: https://philosophisch-ethische-rezensionen.de/rezension/Goedert1.html. In: B.I.T. online 23(2020) H.3, S.345-347 (W. Sühl-Strohmenger) [Unter: https%3A%2F%2Fwww.b-i-t-online.de%2Fheft%2F2020-03-rezensionen.pdf&usg=AOvVaw0iY3f_zNcvEjeZ6inHVnOK]. In: Open Password Nr. 805 vom 14.08.2020 (H.-C. Hobohm) [Unter: https://www.password-online.de/?mailpoet_router&endpoint=view_in_browser&action=view&data=WzE0MywiOGI3NjZkZmNkZjQ1IiwwLDAsMTMxLDFd].
- Theme
- Information
-
Egghe, L.; Rousseau, R.: Introduction to informetrics : quantitative methods in library, documentation and information science (1990)
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- BK
- 06.60 / Bibliotheksbenutzung
- Classification
- AN 70400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksverwaltung / Bibliotheksanalyse, -statistik
06.60 / Bibliotheksbenutzung
- COMPASS
- Information science / Statistical mathematics
- LCSH
- Information science / Statistical methods
- RVK
- AN 70400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksverwaltung / Bibliotheksanalyse, -statistik
- Subject
- Information science / Statistical mathematics
Information science / Statistical methods
-
Mönnich, M.W.: Personalcomputer in Bibliotheken : Arbeitsplätze für Benutzer (1991)
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- BK
- 06.60 / Bibliotheksbenutzung
- Classification
- AN 73600 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in Benutzung und Ausleihe
AN 73000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Allgemeines
06.60 / Bibliotheksbenutzung
- RVK
- AN 73600 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in Benutzung und Ausleihe
AN 73000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Allgemeines
- Series
- Kölner Arbeiten zum Bibliotheks- und Dokumentationswesen; H.15
-
Matthews, J.R.; Lawrence, G.S.; Ferguson, D.K.: Using online catalogs : a nationwide survey, a report of a study sponsored by the Council on Library Resources (1983)
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- Classification
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
- RVK
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
-
Greiner, G.: Allgemeine Ordnungslehre (1978)
0.32
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- Classification
- AN 93200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Grundlagen, Theorie / Ordnungslehre, Systematik
- Date
- 22. 4.2007 12:41:33
- RVK
- AN 93200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Informationswissenschaft / Grundlagen, Theorie / Ordnungslehre, Systematik
-
Altbestandserschließung in wissenschaftlichen Bibliotheken : ein Förderprogramm der Deutschen Forschungsgemeinschaft (1995)
0.31
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- Abstract
- Seit 1988 gibt es das Förderprogramm 'Altbestandserschließung' (ABE) der Deutschen Forschungsgemeinschaft. Mit dieser Publikation ist zum einen beabsichtigt, über den Stand des ABE-Programms der DFG zu berichten und die bislang erreichten Ergebnisse des Unternehmens zu reflektieren. Auf der anderen Seite ist intendiert, Bibliotheken, die keine Konversion ihrer Kataloge aus Eigenmitteln beabsichtigen, konkrete Anregungen und praktische Hinweise für die Planung, Organisation und Durchführung der Arbeiten zu geben. Der Text gliedert sich in einen allgmeinen Teil, in dem über die Ausgangssituation und die Zielperspektive bei der Einrichtung des Programms, über Auswahlkriterien, Organisation und die konkreten Arbeitsgrundsätze informaiert wird. Es folgt ein ausführlicher spezieller Teil, zu dem alle derzeit in dem Programm geförderten Bibliotheken ihre Berichte beigesteuert haben. Abschließend wird eine kritische Zwischenbilanz aus der Sicht einzelner Projekte gezogen, in der über bislang erreichte Ergebnisse und - aus der Sicht des Förderers und seiner Gremien - über Erkenntnisse zur Umsetzung und Steuerung eines solchen Programms berichtet wird
- Classification
- AN 74000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Allgemeines
AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
AN 50200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliographien, Sammelschriften / Schriftenreihen (Indiv.-Sign.)
AN 74800 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Katalogisierung von Sonderbeständen (Medien)
Buc A 91 / Altes Buch
a Deutschland / Buc A 91 Altes Buch
- RVK
- AN 74000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Allgemeines
AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
AN 50200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliographien, Sammelschriften / Schriftenreihen (Indiv.-Sign.)
AN 74800 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Katalogisierung von Sonderbeständen (Medien)
- SBB
- Buc A 91 / Altes Buch
a Deutschland / Buc A 91 Altes Buch
-
Biedermann, S.: Grundbestand an allgemeinen Bibliographien und bibliographischen Nachschlagewerken in den Leitbibliotheken im Leihverkehr (1992)
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- BK
- 06.53 / Erwerbung, Bestandsaufbau <Bibliothekswesen, Dokumentationswesen>
- Classification
- AN 76700 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Leihverkehr, Fernleihe
06.53 / Erwerbung, Bestandsaufbau <Bibliothekswesen, Dokumentationswesen>
- RVK
- AN 76700 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Leihverkehr, Fernleihe
-
Münnich, M.: PC-Katalogisierung mit RAK : nach dem Format des DBI-Pflichtenheftes (1992)
0.30
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- Abstract
- PC-Katalogisierung mit RAK ist ein Praxis-Handbuch und wendet sich an Benutzer mit folgenden Anwendungsbedürfnissen: 1) PC-Einsatz, konfiguriert nach dem DBI- Pflichtenheft. 2) Softwareeinsatz für Programmierer, Softwarehäuser, Bibliotheken, Dokumentationsstellen, Institutionen. 3) Praktischer Ratgeber für Katalogisierer in Bibliotheken. Das Buch setzt eine gewisse Regelkenntnis für RAK-Definition voraus. Es ersetzt kein RAK-Lehrbuch. In den Anhängen befindet sich ua ein EDV- Glossar, eine Liste der Deskriptionszeichen, ein Stoppwortregister sowie Literaturhinweise.
- Classification
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
AN 74500 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Titelaufnahme, Katalogisierung im Ausland (LS 1) / International, Allgemeines
- RVK
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
AN 74500 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Titelaufnahme, Katalogisierung im Ausland (LS 1) / International, Allgemeines
-
Bakewell, K.G.B.: ¬A manual of cataloguing practice (1972)
0.29
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- Classification
- AN 74000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Allgemeines
- RVK
- AN 74000 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Kataloge, Katalogisierung / Allgemeines
- Series
- International series of monographs in library and information science, v. 14
-
"Was für ein Service!" : Entwicklung und Sicherung der Auskunftsqualität von Bibliotheken (2007)
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- Abstract
- Von der Suche über das Finden zum Wissen - Routine in wohl jeder Bibliothek. Die zielgerichtete Suche im Auftrag des Kunden bildet den roten Faden des vorliegenden Themenheftes, das ausgewählte Beiträge aus Theorie und Praxis beinhaltet. Die ersten beiden Abhandlungen setzen sich grundlegend mit dem Auskunftsdienst in Bibliotheken auseinander. Während Tom Becker (Münchner Stadtbibliothek Am Gasteig) eine Standortbestimmung der Face-to-Face-Interaktion im Auskunftsdienst vornimmt, setzt sich Ursula Georgy (Fachhochschule Köln) mit den Chancen auseinander, die der Auskunftsdienst als Bestandteil eines bibliotheksweiten Total-Quality- und Service-Quality-Ansatzes einnehmen kann. Einführend wird so verdeutlicht, dass Bibliotheken über eine hohe Informationskompetenz im Auskunftsdienst verfügen, diese aber sowohl als Serviceprodukt wie auch als Marketingobjekt ständiger Optimierung unterwerfen müssen. Im Weiteren werden Rahmenbedingungen für diese qualitativ hochwertige Dienstleistung näher betrachtet. Jutta Zimmermann (Stadtbibliothek Reutlingen) beschreibt theoretische Grundlagen und Entwicklungsschritte von Auskunftsdienstkonzepten und die praktischen Erfahrungen, die die Stadtbibliothek Reutlingen in der bisherigen Umsetzung gemacht hat. Das Auskunftsinterview als das zentrale Instrument zur Klärung des realen Informationsbedarfes des Kunden erläutert. Hermann Rösch (Fachhochschule Köln). Ziele, Verlauf, Methoden und Techniken des Auskunftsinterviews werden behandelt und ein besonderes Augenmerk gilt den Spezifika, die im digitalen Umfeld durch Auskunft per E-Mail, Webformular oder Chat bestehen. Katharina Schaal (starkewortarbeit Stuttgart) greift den Themenkomplex Stressbewältigung und Motivation im Auskunftsdienst auf und stellt - basierend auf Fallbeispielen aus dem Alltag - Handlungsanleitungen für ein gelassenes Agieren an der Infotheke vor. Vor allem digitale Ressourcen für den Auskunftsdienst stellt Frank Daniel (Stadtbibliothek Köln) in den Fokus seines Beitrags und beleuchtet die Wechselbeziehung eines sich ändernden Nutzerverhaltens mit einem komplexer und spezifischer werdenden Informationsmarkt bezogen auf den Auskunftsdienst von Bibliotheken. Qualitätsstandards im Auskunftsdienst von Bibliotheken bilden den abschließenden Themenkomplex. Ingeborg Simon (HdM Stuttgart) kommentiert und übersetzt die 'Guidelines for Behavioral Perfomances of Reference and Information Service Providers' der American Library Association und unterstreicht den Stellenwert solcher Guidelines als Instrument kontinuierlicher Qualitätsverbesserung. Der Artikel von Cornelia Vonhof (HdM Stuttgart) untersucht die Einführung von Auskunftsstandards als Change-Management-Prozess und beschreibt unter diesem Blickwinkel Möglichkeiten zum Umgang mit Widerständen, Erfolgsfaktoren in sowie Möglichkeiten der Stabilisierung von Veränderungsprozessen. Das praktische Beispiel einer qualitativen Untersuchung des Auskunftsdienstes liefert Carmen Barz (Münchner Stadtbibliothek Am Gasteig): Studierende begaben sich "inkognito" in eine Auskunftssituation, um Stärken und Schwächen dieser Dienstleistung in der Münchener Zentralbibliothek festzuhalten. In dem Artikel werden die Methode, die Ergebnisse der Studie und die daraus abgeleiteten Maßnahmen vorgestellt. Daran anknüpfend stellen Tom Becker und Hanne Riehm (beide Münchner Stadtbibliothek Am Gasteig) den Weg von eben dieser Evaluation hin zu der Definition eines Katalogs von Standards und dazugehörigen Verhaltensweisen unter aktiver Einbindung aller dortigen Mitarbeiter vor. Die erarbeiteten Qualitätsstandards und Verhaltensweisen werden anschließend aufgeführt. Die Stadtbücherei Stuttgart hinterfragt das vorhandene Servicelevel im Auskunftsdienst und entwickelt aufbauend auf vorhandenen Bausteinen eine systemweit einheitliche Auskunfts-Konzeption. Warum die stetig steigenden und sehr differenzierten Anforderungen seitens der Kunden durch klar formulierte Qualitätsstandards besser kanalisiert und bewältigt werden können, berichtet Katinka Emminger (Stadtbücherei Stuttgart).
- BK
- 06.60 / Bibliotheksbenutzung
- Classification
- 06.60 / Bibliotheksbenutzung
AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
- Date
- 22. 2.2008 14:05:48
- RSWK
- Qualitätsmanagement / Bibliotheksbenutzung / Informationsvermittlung (ÖVK)
- RVK
- AN 76400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksbenutzung / Auskunft, Information
- Subject
- Qualitätsmanagement / Bibliotheksbenutzung / Informationsvermittlung (ÖVK)
-
Stöcklein, E. u. K. Weber (Bearb.): Retrospektive Konversion in Europa : ein Überblick (1994)
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- Abstract
- Hiermit wird erstmals eine Bestandsaufnahme der aktuellen Situation in den Mitgliedsstaaten der EU (und zukünftiger Mitglieder) bezüglich der retrospektiven Konversion gegeben. berücksichtigt wurden sowohl laufende als auch abgeschlossene und geplante Projekte aller Bibliothekstypen. Insgesamt 15 Länder sind mit einzelnen Projekten oder einer allgemeinen Übersicht vertreten. Auch vier öffentlich geförderte Projekte wurden berücksichtigt; drei Projekte des EG-Aktionsplanes und ein Projekt der DFG. Das Ganze wird durch eine Bibliographie ergänzt. Eine regelmäßige Aktualisierung ist beabsichtigt
- Classification
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
- RVK
- AN 73400 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Datenverarbeitung / Einsatz in der Katalogisierung
-
Cordes, H.: Auswahlliste zum Auf- und Ausbau von Informationsbeständen in Öffentlichen Bibliotheken (1993)
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- Abstract
- Diese Auswahlliste soll für Öffentliche Bibliotheken eine Hilfe beim Auf- und Ausbau ihrer Informationsbestände sein. Insgesamt weist das Verzeichnis ca. 3.400 Nachschlagewerke nach, die bis auf begründete Ausnahmen zur Zeit lieferbar sind. Die Sachgliederung folgt der ASB
- BK
- 01.20 / Allgemeine Nachschlagewerke: Allgemeines
06.53 / Erwerbung, Bestandsaufbau <Bibliothekswesen, Dokumentationswesen>
06.60 / Bibliotheksbenutzung
- Classification
- AN 69300 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksarten / Öffentliche Bibliotheken, Volksbüchereien, Public Library
AN 50200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliographien, Sammelschriften / Schriftenreihen (Indiv.-Sign.)
AE 10000 Allgemeines / Enzyklopädien, allgemeine Nachschlagewerke / Bibliographie (LS 1) / International, Allgemeines
01.20 / Allgemeine Nachschlagewerke: Allgemeines
06.53 / Erwerbung, Bestandsaufbau <Bibliothekswesen, Dokumentationswesen>
06.60 / Bibliotheksbenutzung
- Editor
- Expertengruppe der Kommission des Dbi für Benutzung und Information; Rossoll, E. (Red.)
- RSWK
- Öffentliche Bibliothek / Information / Nachschlagewerk / Verzeichnis (BVB)
- RVK
- AN 69300 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliotheksarten / Öffentliche Bibliotheken, Volksbüchereien, Public Library
AN 50200 Allgemeines / Buch- und Bibliothekswesen, Informationswissenschaft / Bibliothekswesen / Bibliographien, Sammelschriften / Schriftenreihen (Indiv.-Sign.)
AE 10000 Allgemeines / Enzyklopädien, allgemeine Nachschlagewerke / Bibliographie (LS 1) / International, Allgemeines
- Subject
- Öffentliche Bibliothek / Information / Nachschlagewerk / Verzeichnis (BVB)
