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author_ss:"Birch, N.E."
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author_ss:"Smith, N.M."
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theme_ss:"Informationsdienstleistungen"
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year_i:[1980 TO 1990}
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Smith, N.M.; Birch, N.E.; Marchant, M.P.: Stress, distress, and burnout : a survey of public reference librarians (1986)
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