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author_ss:"Ford, N."
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author_ss:"Creaser, C."
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author_ss:"Fry, J."
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author_ss:"Willett, P."
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type_ss:"a"
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Li, X.; Cox, A.; Ford, N.; Creaser, C.; Fry, J.; Willett, P.: Knowledge construction by users : a content analysis framework and a knowledge construction process model for virtual product user communities (2017)
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