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author_ss:"Kesselman, M."
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type_ss:"a"
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theme_ss:"Informationsdienstleistungen"
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language_ss:"e"
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Kesselman, M.; Watstein, S.B.: ¬The measurement of reference and information service (1987)
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Mardikian, J.; Kesselman, M.: Beyond the desk : enhanced reference staffing for the electronic library (1995)
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