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Crawford, J.: Evaluation of library and information services (2000)
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Reference and information services : an introduction (2001)
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000)
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- 01.20 / Allgemeine Nachschlagewerke: Allgemeines 1
- 025.5 1
- 025.52 1
- 025.524 1
- 06.44 / IuD-Einrichtungen 1
- 06.60 / Bibliotheksbenutzung 1
- BCNM (FH K) 1
- Z711 1
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