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Young, W.F.: Methods for evaluating reference desk performance (1985) 1.00
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Childers, T.: ¬The quality of reference services : still moot after 20 years (1987) 1.00
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Auster, E.: User satisfaction with the online negotiation interview : contemporary concern in traditional perspective (1983) 1.00
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Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984) 1.00
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Dommer, J.M.; McCaghy, M.D.: Techniques for conducting effective search interviews with thesis and dissertation candidates (1982) 1.00
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Janke, R.V.: Presearch counseling for client searchers (end-users) (1985) 1.00
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Kent, E.L.: ¬The search interview (1984) 1.00

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Maxted, L.R.: ¬The interview process in online searching (1983) 1.00
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Preuss, V.: User-centered counseling in online retrieval : practise and training (1983) 1.00
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Somerville, A.N.: ¬The pre-search reference interview : a step by step guide (1982) 1.00
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Penhale, S.J.; Taylor, N.: Integrating end-user searching into a bibliographic instruction program (1986) 1.00
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Mellon, C.: Library anxiety : a grounded theory and its development (1986) 1.00
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Stover, M.; Grassian, E.: Toward an automated reference information system : Inmagic and the UCLA ready-reference information files (1989) 1.00
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Bailey, C.W.: ¬The Index Expert System : a knowledge-based system to assist users in index selection (1989) 1.00
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Anderson, C.R.: Online ready reference in the public library (1989) 1.00
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Birch, N.; Marchant, M.P.; Smith, N.M.: Perceived role conflict, role ambiguity, and reference librarian burnout in public libraries (1986) 1.00
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Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986) 1.00
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987) 1.00
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Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986) 1.00
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Childers, T.: ¬The quality of reference : still moot after 20 years (1987) 1.00
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Search (130 results, page 2 of 7)

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