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Snyder, H.; Davenport, E.: Costing and pricing in the digital age : a practical guide for information services (1997) 1.00
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Business reference services and sources : how end users and librarians work together (1997) 1.00
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Carande, R.: Automation in library reference services : a handbook (1993) 1.00
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Rogers, R.: Teaching information skills : a review of the research and its impact on education (1993) 1.00
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Reference libraries and information services : technological change and financial pressure (1997) 1.00
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Herring, J.E.: Teaching information skills in schools (1996) 1.00
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Garten, E.D.: Using consultants in libraries and information centres (1992) 1.00
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Exploring the contexts of information behaviour : Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK (1999) 1.00
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Crawford, J.: Evaluation of library and information services (1996) 1.00
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Corrall, S.: Handbook of strategic planning for library and information services (1995) 1.00
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Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 1.00
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¬The impact of emerging technologies on reference service and bibliographic instruction (1995) 1.00
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Mykytiuk, L.J.: From missionary and graduate student to reference librarian (1998) 1.00
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Nahl, D.: Creating user-centered instructions for novice end-users (1999) 1.00
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Harris, S.R.: Webliography : the process of building Internet subject access (1997) 1.00
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Grogan, D.: Practical reference work (1992) 1.00

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Katz, W.A.: Introduction to reference work : Vol.1: Basic information sources; vol.2: Reference services and reference processes (1992) 1.00
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Herring, J.: Enabling students to search and find (1997) 1.00
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Ellis, D.; Haugan, M.: Modelling the information seeking patterns of engineers and research scientists in an industrial environment (1997) 1.00
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White, M.D.: Questions in reference interviews (1998) 1.00
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