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Reference sources on the Internet : off the shelf and onto the Web (1997)
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Clausen, H.: Online, CD-ROM and Web : is it the same difference? (1997)
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Sowards, S.W.: ¬A typology for ready reference Web sites in libraries (1996)
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Ballard, T.: Internet reference : just the good stuff her's how to offer quick access to good reference resources on the Web (1997)
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Lorenzen, M.: Using the Internet for reference service (1995)
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Fishman, D.L.: Managing the virtual reference desk : how to plan an effective reference e-mail system (1998)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Glogoff, L.G.; Glogoff, S.: Using the World Wide Web for community outreach : enriching library service to the community (1998)
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Dickstein, R.; Greenfield, L.; Rosen, J.: Using the World Wide Web at the reference desk (1997)
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Sapiie, J.; Hopkins, A.: Developing an Internet reference guide (1998)
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Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997)
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McClure, C.R.; Bertot, J.C.; Zweizig, D.L.: Public libraries and the Internet (1994)
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Lagace, N.: ¬The Internet Public Library's 'Ask a question worldwide reference service' (1998)
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¬The changing face of reference : electronic reference service case studies (1998)
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¬The Holocaust : memories, research, reference (1998)
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Bluming, A.; Mittelman, P.S.: Los Angeles Free-Net : an experiment in interactive telecommunication between lay members of the Los Angeles community and health care experts (1996)
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Watts, A.: St Louis Electronic City Hall : a partnership for civic information (1998)
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Shaw, D.: Challenges of information technology in improving information services (1997)
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Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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Simpson, A.E.: Information-finding and the education of scholars : reaching electronic access in disciplinary context (1998)
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