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Altmann, E.: Assessment of reference services (1982) 1.00

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Bunge, C.A.: Planning, goals, and objectives for the reference department (1984) 1.00
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Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985) 1.00
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987) 1.00
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James, G.R.: Reference: analysis, management and training (1982) 1.00
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987) 1.00
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Weech, T.L.: Who's giving all those wrong answers? : direct service and reference personnel evaluation (1984) 1.00
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Young, W.F.: Methods for evaluating reference desk performance (1985) 1.00
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Childers, T.: ¬The quality of reference services : still moot after 20 years (1987) 1.00
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Strauch, D.: ¬Die Rolle von Bildschirmtext im künftigen Medienmix (1989) 1.00
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Klee, G.: Eindrücke vom Stand der Bürgerinformation in Schweden (1988) 1.00
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Auster, E.: User satisfaction with the online negotiation interview : contemporary concern in traditional perspective (1983) 1.00
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Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984) 1.00
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Dommer, J.M.; McCaghy, M.D.: Techniques for conducting effective search interviews with thesis and dissertation candidates (1982) 1.00
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Janke, R.V.: Presearch counseling for client searchers (end-users) (1985) 1.00
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Kent, E.L.: ¬The search interview (1984) 1.00

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Maxted, L.R.: ¬The interview process in online searching (1983) 1.00
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Preuss, V.: User-centered counseling in online retrieval : practise and training (1983) 1.00
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Preuss, V.: Benutzerorientierte Informationsberatung (1984) 1.00
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Somerville, A.N.: ¬The pre-search reference interview : a step by step guide (1982) 1.00
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