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¬The reference assessment manual (1995) 1.00

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Information culture and business performance : prepared for the British Library by HERTIS Information and Research and incorporating additional papers to reflect the international dimension (1995) 1.00
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Reference services in the humanities (1994) 1.00

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¬The future of information services (1995) 1.00

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Reference services for the unserved (1996) 1.00

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¬The role and impact of the Internet on library and information services (2001) 1.00
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Internet and the professional library : [Themenheft] (1996) 1.00
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Weeding and maintenance of reference collections (1990) 1.00
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Community network access and public libraries in Australia (1996) 1.00
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Internet and the professional library (1996) 1.00

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Technologie-Förderung Öffentlicher Bibliotheken in Nordrhein-Westfalen (1992) 1.00
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Electronic public information / one-stop shops / kiosks (1996) 1.00
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Providing customer-oriented services in academic libraries (1996) 1.00
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Patron behaviour in libraries : a handbook of positive approaches to negative situations (1996) 1.00
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Ethics and reference services (1982) 1.00

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Access services : the convergence of reference and technical services (1992) 1.00
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Personnel issues in reference services (1986) 1.00

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research and theory : Current trends in information (1984) 1.00
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Evaluation of reference services (1982) 1.00

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Expert systems in reference services (1989) 1.00

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