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¬The changing face of reference (1997) 1.00

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¬The challenge of Internet literacy : the instruction-Web convergence (1997) 1.00
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Reference sources on the Internet : off the shelf and onto the Web (1997) 1.00
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¬The roles of reference librarians : today and tomorrow (1996) 1.00
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International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001) 1.00
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Reference services for archives and manuscripts (1997) 1.00
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Public information campaigns and opinion research : a handbook for the student and practitioner (2002) 1.00
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Electronic resources : use and user behavior (1998) 1.00

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Philosophy of reference service (1998) 1.00

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¬The changing face of reference : electronic reference service case studies (1998) 1.00
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¬The Holocaust : memories, research, reference (1998) 1.00
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British librarianship and information work : 1991-2000 (2006) 1.00
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Achieving cultural change in networked libraries (2000) 1.00
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Library resources on the Internet : strategies for selection and use (1992) 1.00
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Future teaching roles for academic librarians (2000) 1.00

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Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 1.00
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Business reference services and sources : how end users and librarians work together (1997) 1.00
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Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet (1998) 1.00
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Exploring the contexts of information behaviour : Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK (1999) 1.00
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¬The impact of emerging technologies on reference service and bibliographic instruction (1995) 1.00
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