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Lehnert, W.G.: ¬The process of question answering (1978)
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Davinson, D.: Reference service (1979)
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Brittain, J.M.: Information and its users : a review with special reference to the social sciences (1970)
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Childers, T.A.; Crowley, T.: Information service in public libraries : two studies (1971)
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Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977)
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Standards for public libraries (1977)
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Shores, L.: Reference as the promotion of free enquiry (1976)
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Becker, C.A.: Community information service (1974)
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Information for the community (1976)
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¬The librarian and reference service (1977)
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Galvin, T.J.: Current problems in reference service (1971)
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Grogan, D.: More case studies in reference work (1972)
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Garvey, W.D.: Communication: the essence of science : facilitating information exchange among librarians, scientists, engineers and students (1979)
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Grogan, D.: Practical reference work (1979)
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