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Pomerantz, J.: ¬A conceptual framework and open research questions for chat-based reference service (2005) 1.00
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Brennscheidt, A.: AskA-Services : Nicht-bibliothekarische Informationsdienstleister im Internet (2003) 1.00
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McCrea, R.: Evaluation of two library-based and one expert reference service on the Web (2004) 1.00
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Cloughley, K.: Digital reference services : how do the library-based services compare with the expert services? (2004) 1.00
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Hirko, B.; Ross, M.B.: Virtual reference training : the complete guide to providing anytime anywhere answers (2004) 1.00
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Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006) 1.00
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Barjak, F.: ¬The role of the Internet in informal scholarly communication (2006) 1.00
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Katzmayr, M.; Putz, M.: Quellenproblematik im Internet : Identität, Aktualität und inhaltliche Qualität von Webressourcen (2006) 1.00
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Shachaf, P.; Oltmann, S.M.; Horowitz, S.M.: Service equality in virtual reference (2008) 1.00
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Joinson, A.; Banyard, P.: Psychological aspects of information seeking on the Internet (2002) 1.00
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Robinson, L.; Bawden, D.: Libraries and open society : Popper, Soros and digital information (2001) 1.00
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Nicholas, D.; Williams, P.; Cole, P.; Martin, H.: ¬The impact of the Internet on information seeking in the Media (2000) 1.00
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Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004) 1.00
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Ruiter, J. de: Aspects of dealing with digital information : "mature" novices on the Internet (2002) 1.00
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Rösch, H.: Entwicklungsstand und Qualitätsmanagement digitaler Auskunft in Bibliotheken (2007) 1.00
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Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 1.00
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Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008) 1.00
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Lankes, R.D.: Credibility on the internet : shifting from authority to reliability (2008) 1.00
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Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009) 1.00
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Numminen, P.; Vakkari, P.: Question types in public libraries' digital reference service in Finland : comparing 1999 and 2006 (2009) 1.00
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