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Albrecht, R.: Benutzersupport via Chat : Ein Praxis- und Erfahrungsbericht der HeBIS-Verbundzentrale (2012) 1.00
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Plieninger, J.: Informationskompetenz online vermitteln : eTeaching für OPLs (2011) 1.00
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Ceynowa, K.: Informationsdienste im mobilen Internet : das Beispiel der Bayerischen Staatsbibliothek (2011) 1.00
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Baudenbacher, N.; Maier, C.: Auskunft rund um die Uhr : Zwei Jahre Chatbot-Erfahrung an der Universitäts- und Stadtbibliothek Köln (2012) 1.00
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Treue, L.: ¬Das Konzept Informationskompetenz : ein Beitrag zur theoretischen und praxisbezogenen Begriffsklärung (2011) 1.00
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Joint, N.: If Google makes you stupid, what should librarians do about it? (2011) 1.00
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Ude, A.: Journalistische Recherche im Internet (2011) 1.00
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Genuis, S.K.: Constructing "sense" from evolving health information : a qualitative investigation of information seeking and sense making across sources (2012) 1.00
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Hirvonen, N.; Huotari, M.-L.; Niemelä, R.; Korpelainen, R.: Information behavior in stages of exercise behavior change (2012) 1.00
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Makri, S.; Blandford, A.: Coming across information serendipitously : Part 2: A classification framework (2012) 1.00
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Shenton, A.K.; Hay-Gibson, N.V.: Information behaviour meta-models (2012) 1.00
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Koshik, I.; Okazawa, H.: ¬A conversation analytic study of actual and potential problems in communication in library chat reference interactions (2012) 1.00
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Shah, C.; Kitzie, V.: Social Q&A and virtual reference : comparing apples and oranges with the help of experts and users (2012) 1.00
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Booker, L.D.; Detlor, B.; Serenko, A.: Factors affecting the adoption of online library resources by business students (2012) 1.00
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Pluye, P.; Grad, R.; Repchinsky, C.; Jovaisas, B.; Johnson-Lafleur, J.; Carrier, M.-E.; Granikov, V.; Farrell, B.; Rodriguez, C.; Bartlett, G.; Loiselle, C.; Légaré, F.: Four levels of outcomes of information-seeking : a mixed methods study in primary health care (2013) 1.00
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Fidel, R: Human information interaction : an ecological approach to information behavior (2012) 1.00
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Lou, J.; Fang, Y.; Lim, K.H.; Peng, J.Z.: Contributing high quantity and quality knowledge to online Q&A communities (2013) 1.00
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Makri, S.; Blandford, A.: Coming across information serendipitously : Part 1: A process model (2012) 1.00
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Foster, A.; Urquhart, C.: Modelling nonlinear information behaviour : transferability and progression (2012) 1.00
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Cole, C.; Behesthi, J.; Large, A.; Lamoureux, I.; Abuhimed, D.; AlGhamdi, M.: Seeking information for a middle school history project : the concept of implicit knowledge in the students' transition from Kuhlthau's Stage 3 to Stage 4 (2013) 1.00
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