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Borgman, C.L.: Why are online catalogs hard to use? : lessons learned from information-retrieval studies (1986)
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Borgman, C.L.: ¬The user's mental model of an information retrieval system : an experiment on a prototype online catalogue (1986)
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Borgman, C.L.: End user behavior on the Ohio State University Libraries' online catalog : a computer monitoring study (1983)
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Borgman, C.L.; Chignell, M.H.; Valdez, F.: Designing an information retrieval interface based on children's categorization of knowledge : a pilot study (1989)
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